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Remote Desktop Support Analyst Jobs in Rio Rancho, NM

Relativity

Senior Technical Analyst

Albuquerque, NM · On-site +1

$81K - $121K/yr

Posting Type Hybrid/Remote Job Overview The Senior Technical Analyst is an experienced individual ... Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered ...

Lantern

Strategy Analyst

Albuquerque, NM · Remote

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

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$37

How much do remote desktop support analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote desktop support analyst in Rio Rancho, NM is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.27 per hour, depending on experience, location, and employer.

What is a Remote Desktop Support Analyst job?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Desktop Support Analyst position, and why are they important?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are the typical daily responsibilities of a Remote Desktop Support Analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.
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What job categories do people searching Remote Desktop Support Analyst jobs in Rio Rancho, NM look for? The top searched job categories for Remote Desktop Support Analyst jobs in Rio Rancho, NM are:
Remote Desktop Support Analyst jobs near you
Reimbursement Analyst I (Work-From-Home)

Reimbursement Analyst I (Work-From-Home)

Health Care Service Corporation

Albuquerque, NM • Remote

$55.90K - $123.50K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job SummaryThis position is responsible for developing reports based on a number of internal/external databases using SAS or a similar programming language; pricing models for network negotiations and fee schedule updates used for claims adjudication; pricing information into the PREMIER Pricer; validating and researching report results using the original operation systems and reporting databases; presenting reports to internal/external customers; and responding to follow-up questions.

Required Job Qualifications:

  • Bachelor Degree in Business Administration or Computer Science with 3 years' experience in data analysis and reimbursement OR 7 years' experience to include data analysis, reimbursement analysis/modeling, and college courses.

  • Experience and basic understanding of reimbursement methods and financial modeling.

  • Health Care data experience and knowledge of Medicare pricing methodologies (RBRVS, DRG, ASC).

  • Verbal and written communication skills as well as interpersonal skills necessary to work in a team environment.

  • Analytical skills.

  • Self-starter with ability to work with minimal supervision to meet deadlines.

  • PC proficiency to include MS Office or other spreadsheet and word processing software for Windows

Preferred Job Qualifications:

  • Master's Degree.

  • Technical background in SAS or other BASIC programming languages

Sponsorship will not be provided for this role.

This is a Telecommute (Remote) role.

#LI-LI1

#LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$55,900.00 - $123,500.00

Exact compensation may vary based on skills, experience, and location.

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