ZipRecruiter

Log In

2

Remote Desktop Support Analyst Jobs in Rio Rancho, NM

TEKsystems

Utility GIS Analyst

Albuquerque, NM · Remote

$35 - $42/hr

Description Remote (U.S.) | Preference for candidates in the Southwest or Mountain Time Zone to ... These analysts will provide day-to-day GIS support while the client's internal team focuses on ...

The Pueblo of Sandia

Geospatial UAS Analyst

Bernalillo, NM · Remote

$37.54 - $42.24/hr

... remote sensing data and spatial modeling techniques to support decision making across projects ... Ability to analyze complex spatial material and make recommendations to the GIS Manager based on ...

next page

Showing results 1-20

All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Rio Rancho, NM

Remote Desktop Support Analyst information

See Rio Rancho, NM salary details

$10

$25

$37

How much do remote desktop support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote desktop support analyst in Rio Rancho, NM is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.27 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What job categories do people searching Remote Desktop Support Analyst jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Rio Rancho, NM are:

Remote Desktop Support Analyst jobs near you

Service Desk Analyst, Remote - NM, TX, AZ only

UnityBPO

Albuquerque, NM • On-site, Remote

$14/hr

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST. Specific work shifts will be confirmed with successful candidates prior to their start date.
Full-Time Remote (Must reside in NM, TX, or AZ)
Pay $14.00
Make a Difference with Every Call
Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need.
As a Patient Customer Service Support Specialist, you'll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You'll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for.
Who We Are
UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona.
Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day.
What You'll Do
  • Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
  • Identify and document customer issues clearly and accurately.
  • Escalate unresolved tickets to appropriate internal teams as needed.
  • Accurately document every call.
  • Deliver outstanding customer service through clear communication, patience, and empathy

Requirements
  • High School diploma or GED (or equivalent experience)
  • Must have hard wired connection to router.
  • Previous experience in a customer service or technical support role
  • Previous Call Center Experience
  • Basic knowledge of PC operations and desktop applications
  • Excellent verbal and written communication skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Ability to maintain and calm, professional demeanor in challenging situations.
  • Adaptability and self-motivation in a remote work setting.
  • Strong customer empathy, patience, and a commitment to provide high-quality service.

Preferred but not required:
  • Experience with My Pres and My Chart
  • Familiarity with medical terminology
  • Experience working in Electronic Health Record (EHR) systems

Before You Apply
Please complete the speed test using Speedtest by Ookla - The Global Broadband Speed Test @ speedtest.net and please send a screen shot of the upload and download speeds to speedtest@unitybpo.com
To ensure accuracy, please ensure that your PC is connected to the router using an Ethernet connection.
***Satellite internet is not supported due to latency and stability limitations.***
Why Join UnityBPO?
  • Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
  • Career Growth: We invest in your development and pay for technical certifications
  • Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
  • Inclusive Culture: We welcome applicants of all ages and backgrounds.
  • Leadership Access: Share your ideas directly with leadership, including the CEO
  • Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$14.00

Apply