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Remote Desktop Support Analyst Jobs in Rio Rancho, NM

MELE Associates

Program Analyst

Albuquerque, NM · On-site +1

$100 - $160K/hr

The Program Analyst will support NA-915 to provide program management and implementation support to ... This is a remote or hybrid position in Washington, DC or Albuquerque, NM. SALARY: Salaries are ...

EverCommerce

Analyst, Growth

Albuquerque, NM · On-site +1

$75K - $85K/yr

This role will support critical business initiatives aimed at accelerating growth, improving ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

boomtime

Support Representative

Albuquerque, NM · On-site +1

$17.50 - $23.50/hr

Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics * Basic knowledge of email ... Great remote working environment! * Opportunities for career growth & advancement * Comprehensive ...

boomtime

Support Representative

Albuquerque, NM · Remote

$17.50 - $23.50/hr

Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics * Basic knowledge of email ... Great remote working environment! * Opportunities for career growth & advancement * Comprehensive ...

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How much do remote desktop support analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote desktop support analyst in Rio Rancho, NM is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.27 per hour, depending on experience, location, and employer.

What is a Remote Desktop Support Analyst job?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Desktop Support Analyst position, and why are they important?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are the typical daily responsibilities of a Remote Desktop Support Analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.
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What job categories do people searching Remote Desktop Support Analyst jobs in Rio Rancho, NM look for? The top searched job categories for Remote Desktop Support Analyst jobs in Rio Rancho, NM are:
Remote Desktop Support Analyst jobs near you
Technical Desk Analyst, Remote - NM,TX or, AZ only

Technical Desk Analyst, Remote - NM,TX or, AZ only

UnityBPO

Albuquerque, NM • On-site, Remote

$14 - $16.50/hr

Full-time

Posted 10 days ago

Job description

Job Type
Full-time
Description
Must be available to work Monday through Friday, shifts scheduled between 6 AM and 9 PM MST. Specific work shifts will be confirmed with successful candidates prior to their start date.
Full-Time Remote (Must reside in New Mexico, Texas, or Arizona)
Make a Difference with Every Call
Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly-so they can focus on what really matters: patient care.
Who We Are
UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas,and Arizona.
Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day.
As a Service Desk Analyst, you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You'll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes.
What You'll Do
  • Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).
  • Support multiple clients
  • Identify and document customer issues clearly and accurately
  • Escalate unresolved tickets to appropriate internal teams as needed
  • Accurately assign ticket urgency and impact following ITIL best practices
  • Assist clinicians-including doctors, nurses, and therapists-with EHR usability
  • Deliver outstanding customer service through clear communication, patience, and empathy

Requirements
  • High School diploma or GED (or equivalent experience)
  • Must have hard wired connection to router.
  • Previous experience in a customer service or technical support role
  • Basic knowledge of PC operations and desktop applications
  • Strong verbal and written communication skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Openness to feedback and eagerness to learn
  • Adaptability and self-motivation in a remote work setting

Preferred but not required:
  • CompTIA A+ certification
  • Experience working in Electronic Health Record (EHR) systems
  • Familiarity with medical terminology

Before You Apply
Please complete the Microsoft Speed Test and email your results to speedtest@unitybpo.com. Be sure your computer is connected via Ethernet for accurate results.
Why Join UnityBPO?
  • Mission-Driven Work: Support healthcare teams and improve patient lives through technology
  • Career Growth: We invest in your development and pay for technical certifications
  • Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO
  • Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees
  • Leadership Access: Share your ideas directly with leadership, including the CEO
  • Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$14.00 -$16.50

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