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Remote Overnight It Support Jobs in Rio Rancho, NM

RS21

Information Security Manager

Albuquerque, NM · Remote

Help Shape the Future of Secure InnovationAt RS21, we're on a mission to use data, design, and technology to make the world healthier, safer, and more resilient. We believe in the power of

Varsity Tutors

CompTIA A+ Tutor

Albuquerque, NM · Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for online CompTIA A+ tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the

MIYO Health

Special Education Teacher

Albuquerque, NM · Remote

$48.50K - $64K/yr

Future Opportunities: Fully Remote New Mexico Special Education Teachers Location: Fully Remote (serving a school in New Mexico) Organization: MIYO Health Type: Contract / Future Opportunities MIYO

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Remote Overnight It Support information

See Rio Rancho, NM salary details

$13

$24

$42

How much do remote overnight it support jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for remote overnight it support in Rio Rancho, NM is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Overnight IT Support specialist, and why are they important?

To excel as a Remote Overnight IT Support specialist, you need strong troubleshooting skills, a solid understanding of networking and operating systems, and typically at least an associate degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified solutions. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and monitoring software is essential for effective issue resolution. Excellent communication, problem-solving abilities, and the capacity to work independently during non-standard hours are crucial soft skills. These competencies ensure timely technical support, minimize downtime, and maintain organizational productivity around the clock.

What are some common challenges faced by Remote Overnight IT Support professionals, and how can they prepare for them?

Remote Overnight IT Support professionals often encounter unique challenges such as limited access to on-site resources, working independently during off-hours, and handling urgent technical issues without immediate in-person collaboration. To prepare, it's important to develop strong problem-solving skills, be comfortable with remote communication tools, and maintain a proactive approach to learning about the company’s systems. Staying organized and establishing a clear escalation process with daytime teams can also help ensure smooth operations and effective issue resolution.

What is a Remote Overnight IT Support specialist?

A Remote Overnight IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees during nighttime hours, typically from a remote location. Their duties include monitoring systems, resolving IT issues, responding to support tickets, and ensuring the continuous operation of technology infrastructure outside of traditional business hours. This role is crucial for organizations that operate 24/7 or have users in multiple time zones, as it helps maintain productivity and minimize downtime.

What is the difference between Remote Overnight It Support vs Remote Help Desk Technician?

AspectRemote Overnight It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote support for critical issuesDay shifts, remote support for general user issues
Industry UsageIT support, network troubleshooting, system maintenanceCustomer support, troubleshooting, user assistance

Remote Overnight It Support and Remote Help Desk Technician roles share certifications like CompTIA A+ but differ mainly in work hours and focus. Overnight support handles critical issues during night shifts, while Help Desk Technicians typically work during the day assisting users with common problems. Both roles are essential in IT support but serve different operational needs.

What are popular job titles related to Remote Overnight It Support jobs in Rio Rancho, NM? For Remote Overnight It Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Overnight It Support jobs in Rio Rancho, NM look for? The top searched job categories for Remote Overnight It Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Overnight It Support jobs? Cities near Rio Rancho, NM with the most Remote Overnight It Support job openings:
Remote Overnight It Support jobs near you
Engineer, Technical Alignment

Engineer, Technical Alignment

IT Solutions Consulting LLC

Albuquerque, NM • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment Department. As our Engineer, Technical Alignment, you are responsible for providing proactive services and support to our clients across the Greater Santa Fe, NM Area. More specifically, you'll be tasked with ensuring all client technologies are functioning properly, while reducing the need for reactive support. This role reports to our Technology Alignment Manager, and works closely with various departments to ensure optimal operations.
Requirements
Responsibilities
  • Adhere to our established Technology Alignment processes, procedures, and policies
  • Assist with client onboarding and offboarding procedures
  • Provide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptions
  • Monitor and remedy client infrastructure issues and alerts in a timely manner
  • Perform regular onsite proactive services that will reduce the need for reactive support
  • Perform regular checks for maintenance installation to ensure all systems are running smoothly
  • Document system reviews, recommendations, internal processes, and procedures
  • Escalate client issues to the Technology Alignment Team Lead if need be
  • Provide additional IT support to other departments as required
  • Participate in after-hours on call and/or on call escalation rotations as assigned
  • Other assignments as instructed by the Technology Alignment Team Lead
  • Attend regular internal/external meetings
  • All other duties and responsibilities as assigned by the Technology Alignment Manager

Experience
Requirements
  • Post-secondary diploma or bachelor's degree in Computer Science or Information Technology; and/or 1-5 years of proven technical support experience
  • Any of the following professional IT certifications: Microsoft, Citrix, Sophos, Cisco, Comptia
  • Previous experience working with a Managed service provider is an asset
  • Proven experience providing network administrative support
  • Previous experience working with VMware, Windows Servers, RMM, and PSA
  • Advanced MS Windows Server administrative skills and support skills
  • Experience in administering, managing, and troubleshooting patch management tools
  • Sound knowledge of backups and Disaster Recovery software and strategies
  • Experience with Datto BDR and VEAM
  • Experience in creating custom scripts using Remote Management Tools, such as ConnectWise, Automate, or Datto will be an asset
  • Excellent communication, interpersonal, and active listening skills
  • Professional, proactive, and personable telephone etiquette
  • Ability to adapt and respond to challenging situations, different personality types, and difficult client inquiries
  • Ability to solve problems independently, effectively, and efficiently
  • Ability to multi-task and work under tight deadlines
  • Ability to manage changing priorities effectively and efficiently
  • Strong team player spirit is a must
  • Must be willing to work in a hybrid working environment
  • Must be willing to attend the office or client worksites in-person when required

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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