Cloud Support Engineer
$80K - $95K/yr
Triage, troubleshoot, and resolve escalated support incidents across Windows Server, Remote Desktop ... Investigate backup, replication, restore, and disaster recovery issues; validate recovery points ...
Cloud Support Engineer
$80K - $95K/yr
Triage, troubleshoot, and resolve escalated support incidents across Windows Server, Remote Desktop ... Investigate backup, replication, restore, and disaster recovery issues; validate recovery points ...
Desktop Support-I
$41.42 - $45/hr
Remote - USA Pay Rate: $45/hr. On W2 (All inclusive) Duration: 3 Months About the Team * The ... investigation * Own and resolve a broad range of merchant support tickets end-to-end, from initial ...
Desktop Support-I
$41.42 - $45/hr
Remote - USA Pay Rate: $45/hr. On W2 (All inclusive) Duration: 3 Months About the Team * The ... investigation * Own and resolve a broad range of merchant support tickets end-to-end, from initial ...
... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ... investigation. * This candidate would be responsible for the timely and effective management and ...
... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ... investigation. * This candidate would be responsible for the timely and effective management and ...
Project Archaeologist I
Lexington, KY · On-site +1
Expectations for the Remote Work Option: * Report writing, desktop research, and artifact analysis may be conducted remotely at the Principals Investigator's place of residence. * Remote meetings and ...
Project Archaeologist I
Lexington, KY · On-site +1
Expectations for the Remote Work Option: * Report writing, desktop research, and artifact analysis may be conducted remotely at the Principals Investigator's place of residence. * Remote meetings and ...
Software Specialist
$63K - $77K/yr
Provides first-level investigation to the customer and resolution for the Constellation Suite of ... Comfortable utilizing remote access utilities such as Remote Desktop, VPN * Superior analytical ...
Software Specialist
$63K - $77K/yr
Provides first-level investigation to the customer and resolution for the Constellation Suite of ... Comfortable utilizing remote access utilities such as Remote Desktop, VPN * Superior analytical ...
System Administrator II
Annapolis Junction, MD · Remote
$94K - $104K/yr
... desktop mirroring and other remote access applications for worldwide sites. ● Identify, investigate resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Quick apply
System Administrator II
Annapolis Junction, MD · Remote
$94K - $104K/yr
... desktop mirroring and other remote access applications for worldwide sites. ● Identify, investigate resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
... Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we leverage ... Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or ...
... Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we leverage ... Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or ...
CBP Background Investigation (Unclassified) Position Summary Aretec is seeking a Help Desk ... Perform remote installation and troubleshooting of workstations and peripherals, including desktops ...
CBP Background Investigation (Unclassified) Position Summary Aretec is seeking a Help Desk ... Perform remote installation and troubleshooting of workstations and peripherals, including desktops ...
Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops ... S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). It ...
Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops ... S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). It ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Cherry Hill, NJ · On-site +1
$74K - $97K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Cherry Hill, NJ · On-site +1
$74K - $97K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Cherry Hill, NJ · On-site +1
$74K - $97K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Cherry Hill, NJ · On-site +1
$74K - $97K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Wilmington, DE · On-site +1
$72K - $95K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Wilmington, DE · On-site +1
$72K - $95K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Cherry Hill, NJ · On-site +1
$74K - $97K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Cherry Hill, NJ · On-site +1
$74K - $97K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Philadelphia, PA · On-site +1
$75K - $99K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Wilmington, DE · On-site +1
$72K - $95K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Wetland Scientist nex
Wilmington, DE · On-site +1
$72K - $95K/yr
... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...
Advanced Imprivata Administrator
Fort Myers, FL · On-site +1
$43.59 - $56.66/hr
Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... Partner with desktop engineering and virtualization teams on system upgrades, migrations, and ...
Advanced Imprivata Administrator
Fort Myers, FL · On-site +1
$43.59 - $56.66/hr
Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... Partner with desktop engineering and virtualization teams on system upgrades, migrations, and ...
Remote Desktop Investigator information
See salary details
$27.5K - $32.7K
4% of jobs
$32.7K - $38K
2% of jobs
$38K - $43.2K
6% of jobs
$44.3K is the 25th percentile. Wages below this are outliers.
$43.2K - $48.4K
55% of jobs
$48.4K - $53.6K
5% of jobs
$54.1K is the 75th percentile. Wages above this are outliers.
$53.6K - $58.9K
19% of jobs
$58.9K - $64.1K
1% of jobs
$64.1K - $69.3K
1% of jobs
$69.3K - $74.5K
2% of jobs
$74.5K - $79.8K
1% of jobs
$79.8K - $85K
2% of jobs
$27.5K
$52.4K
$85K
How much do remote desktop investigator jobs pay per year?
As of Jul 20, 2026, the average yearly pay for remote desktop investigator in the United States is $52,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $57,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Remote Desktop Investigator position, and why are they important?
To excel as a Remote Desktop Investigator, you need a strong background in IT troubleshooting, cybersecurity, and digital forensics, usually supported by a degree in computer science or a related field. Familiarity with remote desktop protocols, investigative software tools, and certifications such as CompTIA Security+ or Certified Ethical Hacker (CEH) are often required. Exceptional analytical thinking, attention to detail, and effective communication are key soft skills for this role. These competencies ensure investigators can efficiently detect, analyze, and resolve security incidents or technical issues in distributed digital environments.
What is a Remote Desktop Investigator job?
A Remote Desktop Investigator is responsible for monitoring, analyzing, and troubleshooting remote desktop sessions to detect security threats, policy violations, or unauthorized access. They use investigative tools to review logs, identify suspicious activities, and ensure compliance with organizational security protocols. This role typically requires knowledge of remote access technologies, cybersecurity principles, and incident response procedures.
What are some common challenges faced by Remote Desktop Investigators, and how can they be addressed?
Remote Desktop Investigators often encounter challenges such as troubleshooting complex incidents without physical access to the affected device, maintaining secure communication channels, and managing responses across different time zones or user environments. Staying updated with emerging cybersecurity threats and remote access vulnerabilities is essential to remain proactive in investigations. To address these issues, investigators rely on robust remote access tools, clear documentation, and regular collaboration with IT and security teams. Adaptability and ongoing training help them stay ahead of evolving threats, ensuring effective and secure incident resolution.
More about Remote Desktop Investigator jobs
What cities are hiring for Remote Desktop Investigator jobs? Cities with the most Remote Desktop Investigator job openings:
What are the most commonly searched types of Desktop Investigator jobs? The most popular types of Desktop Investigator jobs are:
What states have the most Remote Desktop Investigator jobs? States with the most job openings for Remote Desktop Investigator jobs include:
What job categories do people searching Remote Desktop Investigator jobs look for? The top searched job categories for Remote Desktop Investigator jobs are:
$80K - $95K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 10 days ago
Job description
About Net at Work
Founded in 1996, Net at Work is one of North America's largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.
Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today's digital economy. For more information, visit www.netatwork.com.
About this Position
The Cloud Support Engineer provides advanced remote technical support for Cloud@Work clients across hosted desktop, server, network, identity, backup, and application-adjacent infrastructure. This role is hands-on, escalation-oriented, and accountable for restoring service quickly while documenting root cause, corrective actions, and follow-up recommendations in ConnectWise Manage.
The ideal candidate is technically strong, disciplined in troubleshooting, comfortable working across multiple client environments, and able to communicate clearly with end users, internal engineers, service leadership, and onboarding teams.
Job Responsibilities
Job Requirements
Customer Requirements
This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.
Core Competencies
Compensation and Benefits
Base salary range: $80,000 to $95,000.
This position is also eligible for a bonus in accordance with the terms of the Company's plan.
Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.
We provide competitive, affordable, and diverse benefit programs that support your total health - from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The Company expects to accept applications for this position until August 10, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Founded in 1996, Net at Work is one of North America's largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.
Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today's digital economy. For more information, visit www.netatwork.com.
About this Position
The Cloud Support Engineer provides advanced remote technical support for Cloud@Work clients across hosted desktop, server, network, identity, backup, and application-adjacent infrastructure. This role is hands-on, escalation-oriented, and accountable for restoring service quickly while documenting root cause, corrective actions, and follow-up recommendations in ConnectWise Manage.
The ideal candidate is technically strong, disciplined in troubleshooting, comfortable working across multiple client environments, and able to communicate clearly with end users, internal engineers, service leadership, and onboarding teams.
Job Responsibilities
- Triage, troubleshoot, and resolve escalated support incidents across Windows Server, Remote Desktop Services, Active Directory, Group Policy, SQL Server, Microsoft 365, virtualization, VPN, firewall, printing, and endpoint access issues.
- Perform structured remote diagnosis, including log review, service validation, event correlation, connectivity testing, user/session analysis, and change impact review.
- Support hosted application environments, including IIS/SMTP dependencies, SSL certificate management, database connectivity, and application access workflows.
- Administer and support cloud and virtualization platforms, including VMware vSphere/ESXi/vCloud and private cloud infrastructure; Azure and AWS exposure preferred.
- Investigate backup, replication, restore, and disaster recovery issues; validate recovery points and escalate risks when data protection gaps are identified.
- Manage secure remote access technologies, including VPN, RDWeb/RDS, firewall rules, access controls, MFA-adjacent workflows, and user connectivity issues.
- Document troubleshooting steps, technical findings, time entries, client impact, and resolution notes in ConnectWise Manage with enough detail for repeatability and auditability.
- Use MSP toolsets such as ConnectWise Manage, ConnectWise Automate, ConnectWise Control, IT Glue, monitoring tools, and client documentation platforms to drive consistent service delivery.
- Collaborate with Onboarding Engineers, Support Engineers, Service Delivery leadership, and project teams to transition new clients, reduce recurring issues, and improve support readiness.
- Participate in on-call rotation and after-hours incident response when required.
Job Requirements
- 3+ years of experience in help desk, managed services, systems administration, cloud operations, or a comparable technical support environment.
- Demonstrated ability to resolve complex technical issues independently while knowing when to escalate with clear evidence and recommended next steps.
- Experience supporting IaaS in private cloud environments; public cloud exposure, especially Azure, is preferred.
- Strong written documentation habits, including clear technical notes, client-facing summaries, root cause findings, and knowledge-base contributions.
- Microsoft certifications, VMware/VCP certification, Azure certifications, or equivalent hands-on experience are preferred.
Customer Requirements
This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.
Core Competencies
- Client Champion - Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
- Problem Solver - Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
- Promise Keeper - Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
- Collaborative Integrator -Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
- Driven Intrapreneur - Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
- Inspiring Coach - Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.
Compensation and Benefits
Base salary range: $80,000 to $95,000.
This position is also eligible for a bonus in accordance with the terms of the Company's plan.
Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.
We provide competitive, affordable, and diverse benefit programs that support your total health - from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The Company expects to accept applications for this position until August 10, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.