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Remote Desktop Investigator Jobs (NOW HIRING)

Gallagher

Claims Investigator

Manhattan, NY · Remote

Overview Our Desktop investigations range from locating your claimant or witnesses to complete ... Fully Remote * Benefits Start day 1! How you'll make an impact * Under general supervision ...

CPS, LLC

Senior Systems Engineer (OOBM)

Sierra Vista, AZ · Remote

$93K - $127K/yr

... Remote Desktop Services (RDS) solutions on the Army's portion of the Department of Defense ... IT Level II requiring a NACLC Background Investigation in accordance with AR 25-2. * IAT II ...

Frasco Inc

Medical Canvass Investigator

Irvine, CA · Remote

$17 - $22/hr

Fully Remote - equipment provided Job Type: Full-Time, Billable Hours, Non-exempt Compensation ... conducts desktop-based investigations to identify treatment locations for individuals under ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Remote Compensation: $21.00 - $25.00 / hour Description This requisition has been created to ... Able to investigate, analyze and troubleshoot customer issues. * Comfortable making decisions on ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

This is a Tier 3 role built for engineers who thrive on deep investigation and tracing complex ... Experience with Windows Server and Remote Desktop Services * Familiarity with virtualization ...

Command Investigations

SIU Specialist - Experienced

$32 - $36/hr

In this fully remote role, you will manage SIU Investigations from initial referral through final ... This position is desktop-based and can be performed from anywhere within the United State. Key ...

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

Triage, troubleshoot, and resolve escalated support incidents across Windows Server, Remote Desktop ... Investigate backup, replication, restore, and disaster recovery issues; validate recovery points ...

ACI Infotech

End User Support Engineer

... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ... investigation. * This candidate would be responsible for the timely and effective management and ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Experience with remote desktop management, enterprise device provisioning, and IT asset tracking ... Applicants selected will be subject to a security investigation and may need to meet eligibility ...

Perseus Operating Group

Software Specialist

$63K - $77K/yr

Provides first-level investigation to the customer and resolution for the Constellation Suite of ... Comfortable utilizing remote access utilities such as Remote Desktop, VPN * Superior analytical ...

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How much do remote desktop investigator jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote desktop investigator in the United States is $52,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop investigator?

To excel as a Remote Desktop Investigator, you need a strong background in IT troubleshooting, cybersecurity, and digital forensics, usually supported by a degree in computer science or a related field. Familiarity with remote desktop protocols, investigative software tools, and certifications such as CompTIA Security+ or Certified Ethical Hacker (CEH) are often required. Exceptional analytical thinking, attention to detail, and effective communication are key soft skills for this role. These competencies ensure investigators can efficiently detect, analyze, and resolve security incidents or technical issues in distributed digital environments.

What is a remote desktop investigator?

A Remote Desktop Investigator is responsible for monitoring, analyzing, and troubleshooting remote desktop sessions to detect security threats, policy violations, or unauthorized access. They use investigative tools to review logs, identify suspicious activities, and ensure compliance with organizational security protocols. This role typically requires knowledge of remote access technologies, cybersecurity principles, and incident response procedures.

What are some common challenges faced by remote desktop investigators, and how can they be addressed?

Remote Desktop Investigators often encounter challenges such as troubleshooting complex incidents without physical access to the affected device, maintaining secure communication channels, and managing responses across different time zones or user environments. Staying updated with emerging cybersecurity threats and remote access vulnerabilities is essential to remain proactive in investigations. To address these issues, investigators rely on robust remote access tools, clear documentation, and regular collaboration with IT and security teams. Adaptability and ongoing training help them stay ahead of evolving threats, ensuring effective and secure incident resolution.

More about Remote Desktop Investigator jobs
What cities are hiring for Remote Desktop Investigator jobs? Cities with the most Remote Desktop Investigator job openings:
What are the most commonly searched types of Desktop Investigator jobs? The most popular types of Desktop Investigator jobs are:
What states have the most Remote Desktop Investigator jobs? States with the most job openings for Remote Desktop Investigator jobs include:
What job categories do people searching Remote Desktop Investigator jobs look for? The top searched job categories for Remote Desktop Investigator jobs are:
Remote Desktop Investigator jobs near you
Infographic showing various Remote Desktop Investigator job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $52,394 per year, or $25.2 per hour.

Claims Investigator

Gallagher

Manhattan, NY • Remote

Full-time

Posted 22 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

200th of 303 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Our Desktop investigations range from locating your claimant or witnesses to complete background investigations. Our S.P.O.T. (Social Profiling Online Tracking) report provides a detailed snapshot including identification, address history, relatives, DMV (state dependent), litigation records, property ownership, felony criminal history, business affiliations, professional licenses and ever-changing social media. The Desktop Investigators regularly communicate with the other divisions, particularly the Surveillance Division, to relay appropriate intelligence to support and assist the field investigators.

Position Details: 

  • Hours: M-F 9am-5pm EST (must work in EST time zone)
  • Location: Fully Remote
  • Benefits Start day 1!

How you'll make an impact
  • Under general supervision, investigates and evaluates potentially fraudulent claims to determine online prevalence and activity level
  • Conducts basic to moderately complex claim investigations to collect information and often compile a comprehensive profile of a claimant for use in defense strategy and further potential investigation
  • Prepares investigation reports to present findings, and takes appropriate action
  • Investigates insurance claims via computer-based sources, such as social media, pay-to-access databases, and public record websites and offices
  • Communicate via phone and/or email to obtain additional information, records, and documents
  • Submit search requests to various government agencies
  • Prepare high quality reports utilizing above average reporting skills
  • Maintain individual diary with minimal late files
  • Follow-up with additional client contact
  • Perform specific database searches and conduct further inquiries
  • Support extensive training programs and sessions
  • Review and uphold quality assurance for desktop investigation reports

About You

Required:

  • Bachelor's degree and 3 years related experience required.

Preferred:

  • Proficient working within Internet search engines
  • Familiar with the traits and capabilities of various major social media platform
  • General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods and other internet-based resources

Desired:

  • 1-2 years desktop investigations experience

Work Traits:

  • Efficient and Knowledgeable of PC and Microsoft Suite
  • Efficient and Knowledgeable searching Internet and Social Media platforms
  • Problem Solver
  • Detail Oriented
  • Ability to work under moderate pressure and according to deadlines
  • Self-starter
  • Extremely organized
  • Excellent oral and written communication skills



Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required:

  • Bachelor's degree and 3 years related experience required.

Preferred:

  • Proficient working within Internet search engines
  • Familiar with the traits and capabilities of various major social media platform
  • General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods and other internet-based resources

Desired:

  • 1-2 years desktop investigations experience

Work Traits:

  • Efficient and Knowledgeable of PC and Microsoft Suite
  • Efficient and Knowledgeable searching Internet and Social Media platforms
  • Problem Solver
  • Detail Oriented
  • Ability to work under moderate pressure and according to deadlines
  • Self-starter
  • Extremely organized
  • Excellent oral and written communication skills


Education:UNAVAILABLEEmployment Type: FULL_TIME

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