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Remote Desk Jobs in Madison, WI (NOW HIRING)

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in ... We are seeking a Service Desk Specialist to: * Serve as the first point of contact for customers ...

Rural Mutual Insurance

Desk Auto Claims Adjuster

Madison, WI · On-site +1

$49K - $65K/yr

We are seeking an experienced Desk Auto Claims Adjuster to independently manage moderate-complexity ... You'll enjoy the flexibility of remote work while serving customers across Wisconsin. Candidates ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

All JobsDesk JobsRemote Desk JobsRemote Desk Jobs in Madison, WI

Remote Desk information

See Madison, WI salary details

$12

$23

$34

How much do remote desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Madison, WI?

The most popular types of Desk jobs in Madison, WI are:

What are popular job titles related to Remote Desk jobs in Madison, WI?

For Remote Desk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Madison, WI look for?

The top searched job categories for Remote Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Desk jobs?

Cities near Madison, WI with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Madison, WI as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,521 per year, or $23.3 per hour.

Service Desk Specialist

UWHealth

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Work Schedule: 
100% FTE, day shift working Wednesday - Friday from 9a - 7:30p and Saturday from 7a - 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We've included a link below to view the full list of approved remote work states.  

Approved Remote Work States Listing


Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:

  • Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
  • Troubleshoot and resolve hardware, software, account access, and application-related issues
  • Deliver exceptional customer service by communicating clearly, professionally, and empathetically
  • Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

At UW Health, you will have:
 

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
  • Full time benefits for part time work (for positions 60% FTE and higher). 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
  • The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
 
Qualifications
  • Associate's Degree in Healthcare, Information Technology, Business, or related field Required
  • Two (2) years' combination of relevant experience and education may be considered in lieu of degree
  • Bachelor's Degree or Master's Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred
Work Experience
  • Demonstrated success supporting MS Office applications in a corporate environment Required
  • Demonstrated success working with a ticketing system for technical management support Required
  • Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
  • Demonstrated success in utilizing resources to assist in resolving IT issues Required
  • Demonstrated success in mentoring peers Required
  • Experience in a health care setting Preferred
Licenses & Certifications
  • Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description
UW Hospital and Clinics benefits

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