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Entry Level Desk Jobs in Madison, WI (NOW HIRING)

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

Vierbicher Associates, Inc

Project Engineer 1

Madison, WI · On-site

$67K - $89K/yr

Technical Proficiency : Entry-level proficiency in AutoCAD Civil 3D is required. Familiarity with ... This position requires sitting at a desk and working at a computer for long period of time * Some ...

Morgan Murphy Media

News Producer

Madison, WI

Work closely with the Executive Producer, Director, Assignment Desk, Anchors, and production staff ... Previous news producing experience at a commercial TV station preferred but the right entry-level ...

Goldfish Swim School

Swim Instructor.

Fitchburg, WI · On-site

$14 - $16/hr

... desk representative, you are making an impact. See what the team has to say about working at Goldfish Swim School! Perks and Benefits: * Paid on-the-job training * Entry level positions - no previous ...

Livenation

Frank Productions Accountant

Madison, WI · On-site

Extended periods of sitting at a computer station or work desk * Utilization of hands and fingers to operate computers and office equipment * Occasionally performs duties while standing and walking ...

All JobsDesk JobsEntry Level Desk JobsEntry Level Desk Jobs in Madison, WI

Entry Level Desk information

See Madison, WI salary details

$12

$22

$33

How much do entry level desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level desk in Madison, WI is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What are entry level desk jobs?

Entry level desk jobs are positions that typically require minimal prior work experience and involve performing administrative or clerical tasks at a desk, such as data entry, answering phones, scheduling appointments, or assisting with office operations. These roles are common starting points for individuals beginning their professional careers and can be found in a variety of industries. Entry level desk jobs help employees gain valuable office skills, experience team collaboration, and learn workplace protocols, often serving as a stepping stone to more advanced roles.

What is the difference between Entry Level Desk vs Customer Service Representative?

AspectEntry Level DeskCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentOffice setting, front desk or reception areaCall centers, retail, or office settings
Employer & Industry UsageHotels, corporate offices, healthcare facilitiesRetail, telecommunications, banking
Common Search & ComparisonYesYes

Both roles typically require similar credentials and are found in office or customer-facing environments. An Entry Level Desk often involves front desk duties like greeting visitors or managing appointments, while a Customer Service Representative primarily handles customer inquiries via phone or in person. The main difference lies in the specific tasks and industry focus, but both serve as entry points into customer-facing or administrative roles.

What are some common challenges faced by entry level desk employees, and how can they be overcome?

Entry level desk employees often face challenges such as adapting to a fast-paced office environment, managing multiple tasks simultaneously, and learning new software or company-specific procedures. To overcome these, it’s helpful to prioritize tasks, seek feedback from supervisors, and take advantage of any training or mentorship opportunities offered. Building good communication skills and staying organized can also make transitioning into the role smoother and help employees grow more confident in their responsibilities.

What are the key skills and qualifications needed to thrive as an entry level desk employee, and why are they important?

To thrive as an Entry Level Desk employee, you generally need strong organizational skills, basic computer proficiency, and at least a high school diploma or equivalent. Familiarity with office software (like Microsoft Office Suite), email systems, and possibly phone or scheduling systems is typically required. Excellent communication, attention to detail, and a customer-oriented attitude are standout soft skills for this role. These abilities are crucial for efficiently managing administrative tasks, supporting team workflow, and ensuring positive interactions with clients or colleagues.
More about Entry Level Desk jobs
What are the most commonly searched types of Desk jobs in Madison, WI? The most popular types of Desk jobs in Madison, WI are:
What are popular job titles related to Entry Level Desk jobs in Madison, WI? For Entry Level Desk jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Desk jobs in Madison, WI look for? The top searched job categories for Entry Level Desk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Entry Level Desk jobs? Cities near Madison, WI with the most Entry Level Desk job openings:
Entry Level Desk jobs near you
Infographic showing various Entry Level Desk job openings in Madison, WI as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,178 per year, or $22.7 per hour.

IT Service Desk Specialist

Renuity

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 54 rated home improvement suppliers and fitters

Job description

Renuity is looking for a IT Service Desk Specialist to join our team here in Madison! The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is essential in assisting various divisions and geographic locations with their IT-related inquiries and issues. The IT Service Desk Specialist will work closely with users to diagnose and resolve technical problems, ensuring high levels of customer satisfaction.

 

What You’ll Do:

  • Exceptional Customer Service

    • Deliver the highest level of exceptional customer service throughout every customer interaction

    • Respond promptly to service requests and incidents, ensuring timely and effective resolution

  • Problem Determination and Resolution

    • Conduct initial problem diagnosis, providing accurate troubleshooting for incidents and service requests related to supported software, hardware, and technology infrastructure

  • Information Collection and Communication

    • Gather relevant information using organizational tools, customer conversations, and support tools

    • Communicate with customers through various channels (phone, email, chat) to ensure clarity and understanding

  • Escalation Management

    • Escalate complex issues swiftly when necessary, ensuring that unresolved tickets are addressed within established timelines

    • Document detailed, meaningful notes in the ticketing system for reference by other support staff and escalation teams

  • Incident and Request Prioritization

    • Adjust priority levels appropriately based on incident criticality and service level agreement (SLA) compliance

    • Accurately categorize incidents and requests for effective logging and tracking

  • Customer Relationship Building

    • Foster a positive customer support experience by understanding customer problems and ensuring timely resolutions or escalations

    • Provide ongoing communication regarding progress updates with a professional demeanor

  • Technical Support Proficiency

    • Support operating systems including Windows, MacOS, iOS, and iPadOS, ensuring users receive comprehensive assistance

  • Compliance with Corporate Policies

    • Adhere to corporate policies and procedures to guarantee compliance across all support activities

  • Local Service Desk Contact

    • Act as the primary local contact for the Service Desk within the collocated division, addressing technology-related requests and inquiries

  • Collaboration and Team Participation

    • Engage actively in Technology Services team meetings, collaborating with peers to enhance service delivery and team effectiveness

    • Contribute to providing technology services and project support across all Renuity divisions and locations

 

What You’ll Bring:

  • Technical degree in information systems, computer science or related field

  • 1+ years of information technology experience

  • Supporting Windows, macOS, iOS, and iPadOS

  • Knowledge of M365, Teams, SharePoint, OneDrive

  • Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction

  • Technical Knowledge: Proficiency in troubleshooting and resolving issues related to software and hardware

  • Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions

  • Customer-Centric Mindset: Commitment to fostering positive customer relationships and enhancing user experience

  • Collaboration: Willingness to work as part of a team and contribute to group objectives

 

What We Offer:

  • Full benefits package including health, vision, dental and 401k match up to 6%

  • PTO and holidays

  • Career Advancement

     

About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.


To learn more, visit Renuity's About Us page.

#RHB

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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