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Remote Customer Support Jobs in Springfield, IL (NOW HIRING)

micro1 AI

AI Trainer - Microbiology Expert

Springfield, IL · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

Connection

Sr Solution Architect, 0365 - Remote

Springfield, IL · On-site +1

$120K - $156K/yr

  • Medical

  • Retirement

  • PTO

Lead customer discovery sessions, requirements gathering, workshops, and technical assessments to understand business objectives and translate them into solution architectures. * Support pre-sales ...

Connection

Sr Solution Architect, 0365 - Remote

Springfield, IL · Remote

$120K - $156K/yr

  • Medical

  • Retirement

  • PTO

Lead customer discovery sessions, requirements gathering, workshops, and technical assessments to understand business objectives and translate them into solution architectures. * Support pre-sales ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Springfield, IL

Remote Customer Support information

See Springfield, IL salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer support in Springfield, IL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.20 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Springfield, IL?

The most popular types of Customer Support jobs in Springfield, IL are:

What are popular job titles related to Remote Customer Support jobs in Springfield, IL?

For Remote Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Springfield, IL look for?

The top searched job categories for Remote Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Customer Support jobs?

Cities near Springfield, IL with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Springfield, IL as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $47,768 per year, or $23 per hour.

Field Service Engineer II- Springfield, IL

Abbott

Springfield, IL • Remote

Full-time

Medical, Retirement

Re-posted yesterday

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

176th of 540 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We'realways looking towards the future,anticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You'llalso have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, theFreedom 2 Savestudent debtprogramandFreeUeducation benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is remote.

  • Territory: Springfield, IL. The incumbent can live within the territory.

  • Travel up to 10%.

  • Must have a Valid Driver's License.

We'rehiring aField Service Engineerwithin our Diagnostics Division. This is a field-based, remote role covering the Springfield, IL, area.

As a Field Service Engineer II,you'llsupport customers as a trusted technical expert, responsible for installing,maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.You'llmanage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directlyimpactpatient care.

WhatYou'llWork On

  • Install and Maintain Diagnostic Systems:Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensureoptimalperformance and compliance with quality standards.

  • Troubleshoot and Resolve Issues:Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.

  • Own Customer Satisfaction:Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.

  • Manage Territory Effectively:Plan and prioritize service visits,maintainaccurateinventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.

  • Ensure Compliance and Safety:Follow all regulatory, quality system, and laboratory safety guidelines during service activities;maintainaccuratedocumentation for audits.

  • Collaborate and Mentor:Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

  • Achieve Business Metrics:Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.

  • Continuous Improvement:Utilizeremote support tools to maximize instrument uptime andmaintaincertifications through ongoing training and development.

Required Qualifications:

  • Bachelor's degree or equivalent relevant experience.

  • 2-5 years of experience in Engineering or Laboratory Technology.

  • Ability to travel10% within the assigned territory.

Experience Preferred:

  • Strong troubleshooting and problem-solving skills with laboratory instrumentation

  • Ability to work independently and thrive in team environments

  • Proficiencyin computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

  • Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$26.50 - $53.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:CRLB Core LabLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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