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Remote Customer Support Jobs in Champaign, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Serve as the primary point of contact for customers and build long-term relationships that support ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Champaign, IL

Remote Customer Support information

See Champaign, IL salary details

$10

$23

$57

How much do remote customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote customer support in Champaign, IL is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.49 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What job categories do people searching Remote Customer Support jobs in Champaign, IL look for?

The top searched job categories for Remote Customer Support jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Remote Customer Support jobs?

Cities near Champaign, IL with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Champaign, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,267 per year, or $23.2 per hour.

Member Support Agent, Phones

University of Illinois Community Credit Union

Champaign, IL • On-site, Remote

$21.22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Looking for more than just a job?
At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply. 
We'd love to learn more about you and what you can bring to UICCU.

The Phone Agent is a financial mentor that listens to our members' needs.  Phone Agents look out for our members' best interest and offer solutions to improve their financial life.  The Agent will expertly represent UICCU and form professional relationships with our members. 
A Phone Agent will:

  • Build member loyalty.
  • Provide solutions for internal and external members.
  • Build and maintain product knowledge, so they may assist members with financial needs.
  • Focus on compliance and security.


Essential Functions & Responsibilities

  • Consistently provide outstanding service focusing on member service and member loyalty skills.
  • Efficiently serve members to ensure timely and quality service.
  • Consistently identify the needs of members and recommend appropriate Credit Union solutions in order to build member loyalty and meet or exceed organizational goals.
  • Assist members with account needs, answer questions about products and services, and resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to appropriate team members along with their recommendations.
  • Own internal and external member concerns, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.


Salary & Benefits

  • Starting salary is $21.22 per hour.
  • Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
  • 401K eligibility, including company match program. 
  • Generous Paid Time Off benefits.
  • This is a full-time position with hours Monday through Friday 8:45 a.m. to 5:30p.m with rotating Saturdays 9-12N


Location
This position may be located at any of our branch locations in Champaign, McLean, or Vermillion County and may have the opportunity to work remotely based on performance. 
UICCU is an Equal Opportunity Employer.  We are committed to cultivating an inclusive and safe culture where our employees feel they belong.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  
UICCU continues to be voted a Best Place to Work by its employees! 

Experience
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

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