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Online Customer Support Representative Jobs in Springfield, IL

LPC

Customer Support Specialist

Decatur, IL

$17.50 - $23.50/hr

As the Customer Support Specialist, you are the primary internal representative of our organization. You must convey to the Customer a sense of expertise in our printing services and capabilities ...

Towerloan

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Springfield, IL

Online Customer Support Representative information

See Springfield, IL salary details

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How much do online customer support representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for online customer support representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by Online Customer Support Representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Will Amazon really pay you to work from home?

Online Customer Support Representatives at Amazon are typically paid for their work from home, with wages comparable to similar customer service roles. They often work scheduled shifts and may need to pass background checks or training to qualify for remote positions.

How to make 1000 a week remotely?

An Online Customer Support Representative can earn $1,000 or more weekly by working full-time, handling a high volume of customer inquiries, and gaining experience in communication tools like live chat or email support. Increasing earnings may involve taking on multiple clients, improving skills, or obtaining relevant certifications to qualify for higher-paying roles.

What are the key skills and qualifications needed to thrive as an Online Customer Support Representative, and why are they important?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are Online Customer Support Representatives?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

How to become an online customer service agent?

To become an online customer support representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service tools like live chat or CRM software. Relevant experience in customer service or sales can be beneficial, and some employers may require basic computer skills or certifications in customer service. Training is often provided by the employer, and the role usually involves working flexible hours in a remote environment.

How to make 25 dollars an hour online?

Online Customer Support Representatives can earn around $25 an hour by providing quality customer service, often requiring good communication skills and familiarity with support tools like live chat or helpdesk software. Achieving this rate may involve gaining experience, certifications, or working for companies that pay competitive wages for remote support roles.
What are popular job titles related to Online Customer Support Representative jobs in Springfield, IL? For Online Customer Support Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Support Representative jobs in Springfield, IL look for? The top searched job categories for Online Customer Support Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Online Customer Support Representative jobs? Cities near Springfield, IL with the most Online Customer Support Representative job openings:
Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Springfield, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Customer Support Specialist

LPC

Decatur, IL

$17.50 - $23.50/hr

Full-time

Re-posted 26 days ago

Job description

COMPANY amp; CULTURE
Lewisburg Printing Company (LPC) enjoys a 125-year legacy of excellence and innovation in the graphic arts and is comprised of three divisions. LPC Tennessee in Lewisburg, TN creates high quality graphics for the corrugated packaging industry and also manufactures a full line of paperboard folding cartons for a wide variety of industry verticals. Huston Patterson in Decatur, IL joined the LPC family in 2022 and is a manufacturer of high-graphic printed materials. LPC Texas Visual is a designer and manufacturer of a wide variety of visual marketing products. LPC is a G7 Master Printer and has 350 Team Members in its three manufacturing locations.
The company is currently undergoing a transformation to widen our leading position in the markets we serve. We are evaluating and making significant investments in state-of-the-art manufacturing assets and the full digitalization of our business processes. LPC Leadership is passionately focused on building the right culture to support and accelerate our transformation, with safety the top priority. We are seeking talented, passionate people to join our efforts and build their careers.
THE ROLE
The Customer Support Specialist is responsible for establishing and maintaining profitable relationships with Customers on behalf of the company by taking complete responsibility for each Client contact and ensuring that all requirements are completely met.
As the Customer Support Specialist, you are the primary internal representative of our organization. You must convey to the Customer a sense of expertise in our printing services and capabilities, and you serve as a key educator to our community and customers.
You are a member of the Customer Service Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company.
The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are key to meeting all of the company goals:
  • Guarantee satisfaction and value for our Customer.
  • Contributes to a work environment that fosters pride in being part of a winning team and promotes personal growth.
  • Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(General Administrative)
  • Communicate effectively with the Management Team, the Sales Team and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
  • Comply with all company safety requirements
  • Follow systems and procedures outlined in company manuals.
  • Participate as a key team player by supporting operations as needed.
  • Follow all Customer Service Processes and Procedures
  • Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Attend to Client complaints and concerns immediately and facilitate satisfactory resolution.
  • Support the efforts of the Account Executives by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in printing, and graphic services.
  • Support Client Sales through service, education, and effective problem solving.
  • Engage appropriate team members as needed.
  • Other duties as assigned.
QUALIFICATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Good math skills.
  • Excellent interpersonal skills and ability to work in a team environment.
  • Ability to identify and meet customers’ needs and requirements.
  • Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
  • Good sense of design and color.
  • Must be computer literate and current on new technology.
  • Must be hardworking, a self-starter and a problem solver.
  • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Exceptional phone and customer service skills.
  • Positive and upbeat attitude.
  • Ability to move freely throughout the building to gather information, materials, and authorizations.
EDUCATION AND/OR EXPERIENCE
Must have a high school diploma and experience in sales or customer service and/or experience in printing or graphic arts industries
WORKING CONDITIONS
  • Standing for prolonged periods of time.
  • Appearance at all times must represent the company image.
  • Occasional lifting of up to 50 lbs.
  • Work area may have fluorescent lighting and air conditioning.
  • Moderate noise level.
  • Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
  • Fast-paced environment: subject to numerous schedule and priority changes and short notice activity.
OTHER SKILLS AND ABILITIES
Ability to read and comprehend job tickets, customer specifications, and memos. Ability to effectively communicate with other employees of the organization. The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Requires the ability to operate departmental machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to handle, or feel. The employee must frequently lift from 10 to 50 pounds.
Specific vision abilities required by this job include close vision, distance, color vision, depth perception, and ability to adjust focus.
LPC logo

About LPC

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

1 - 10 Employees

Headquarters location

Austin, TX, US

Year founded

1998

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