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Remote Customer Support Jobs in Springfield, IL (NOW HIRING)

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... Understand customer needs and provide personalized support to assigned customers or other customers ...

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$10

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How much do remote customer support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for remote customer support in Springfield, IL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Springfield, IL? The most popular types of Customer Support jobs in Springfield, IL are:
What are popular job titles related to Remote Customer Support jobs in Springfield, IL? For Remote Customer Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Springfield, IL look for? The top searched job categories for Remote Customer Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Support jobs? Cities near Springfield, IL with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Springfield, IL as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,768 per year, or $23 per hour.
Senior Managr Global Customer Service

Senior Managr Global Customer Service

FUJIFILM Corporation

Springfield, IL • Remote

$19 - $26.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Fujifilm rating

8.3

Company rating: 8.3 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

46th of 518 rated manufacturers

Job description

Position Overview

Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce.

This role is responsible for defining the global service model, technology strategy, and performance framework, ensuring a best-in-class, scalable customer experience across all regions. You will also be responsible for the reputation of the support function across all global tenants. The focus should be on long-term growth, efficiency, and ensuring that CS acts as a value-driver for the company.

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

Strategy & Leadership

  • Define and execute the global customer service strategy for GMSB

  • Establish the tiered support model (Tier 1, Tier 2, Tier 3) and regional operating structure

  • Serve as the primary CS leader interfacing with stakeholders

  • Financial Management: Oversee the CS budget, manage and analyse cost allocation models and cost of service to each region.

Platform & Integration

  • Oversee implementation and optimization of Intercom (Top Tier)

  • Ensure seamless integration with:

  • Order management systems

  • Fulfillment/lab systems

  • Google Photos ecosystem

  • Drive automation strategy (AI, bots, workflows)

  • Compliance & Risk: Ensure the platform remains compliant with global data privacy standards(GDPR/CPRA).

Global Operations

  • Manage performance across:

  • Offshore Tier 1 vendor

  • In-country Tier 2 teams

  • Tier 3 operations (QA, reporting, VOC)

  • Establish global SLAs, KPIs, and reporting cadence

Customer Experience & Continuous Improvement

  • Own global CSAT, NPS, and service performance metrics

  • Translate customer insights into:

  • Product improvements

  • UX enhancements

  • Operational changes

  • Drive continuous optimization of cost, efficiency, and experience

Team Leadership

  • Lead and develop CS Ops (Tier 3) team

  • Influence regional CS teams without direct reporting lines

  • Build scalable org structure as business grows

  • 5-8 plus 31 agents

Required Skills/Education

  • 8–12+ years in Customer Service / CX leadership , preferably in:

  • D2C/eCommerce

  • Marketplace or digital platforms

  • Proven experience leading global customer service organizations

  • Deep experience with:

  • Tiered support models

  • Offshore/vendor management

  • CS platforms (Intercom, Zendesk, Salesforce)

  • Strong business acumen:

  • Ability to connect CS performance to revenue, retention, and cost

  • Experience working with large strategic partners or enterprise clients

Key Differentiator

  • This is a strategic, global leadership role , not a traditional call center leader.The focus is on scaling a modern, tech-enabled, data-driven customer experience organization aligned with Fujifilm’s standards.

Salary and Benefits:

  • $110,000 plus bonus depending on experience

  • Medical, Dental, Vision

  • Life Insurance

  • 401k

  • Paid Time Off

#LI-Remote

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).

Job Locations US-Remote

Posted Date 2 weeks ago (6/4/2026 11:18 AM)

Requisition ID 2026-37843

Category Customer Service/Support

Company (Portal Searching) FUJIFILM North America Corporation - Imaging Division

What Fujifilm employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Fujifilm

Sourced by ZipRecruiter

With each Industry we enter, We’ve learned to Leverage and Adapt our knowledge, Expertise and rRsources to make the World a better place. When it comes to Innovating for a Healthier World and a more sustainable society, we’ll NEVER STOP. Fujifilm will contribute to the social challenges by creating new value in a wide range of business domains through innovation in Products, Services, and Technological Development. We launched our Healthcare Business with X-ray film in 1936. And now, We are developing our business in areas of prevention, diagnosis, and treatment as a Comprehensive Healthcare Company. We will never stop Innovating for a Healthier World.

Industry

Chemical manufacturing

Company size

10,000+ Employees

Headquarters location

Minato-ku, Tokyo, JP

Social media

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