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Remote Customer Support Jobs in Springfield, IL (NOW HIRING)

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Springfield, IL

Remote Customer Support information

See Springfield, IL salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote customer support in Springfield, IL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.20 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Springfield, IL?

The most popular types of Customer Support jobs in Springfield, IL are:

What are popular job titles related to Remote Customer Support jobs in Springfield, IL?

For Remote Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Springfield, IL look for?

The top searched job categories for Remote Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Customer Support jobs?

Cities near Springfield, IL with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Springfield, IL as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $47,768 per year, or $23 per hour.

Fiber Analyst / Project Lead

VIVA USA INC

Springfield, IL • On-site, Remote

Contractor

Re-posted 24 days ago

Job description

Remote
Description:
Fiber Analyst and Project Lead
Job Summary
Candidates will be responsible for managing the end-to-end testing of dark fiber delivery projects and ultimately the acceptance recommendation of purchased vendor network.
This involves:
1) Managing Project Schedules as dictated by the customer
2) Dark Fiber
a) Providing critical analysis on vendor's fiber network data handover packages
b) Use of industry standard software to assist (ie EXFO FastReporter2)
c) Build reports from the required field test data (using FastReporter2)
i) OTDR traces
ii) CD/PMD
iii) Power measurement/Span Loss
iv) ORL
v) Fiber End Face validation
3) Leased Wave Testing
a) Coordinate field teams to successful completion of testing regimen
b) Coordinate vendors to enable support of field teams
c) Build test data reports and optical power value reports
4) Preparing deployment testing packages for Field Engineers including:
a) Network schematics
b) Scope of works
c) Test result packages
d) Site Access tickets and information
5) Managing all project documentation and ensure delivery of final handover data within three days of test completion
6) Interfacing and coordinating with vendors or customer support teams to provide remediation to dark fiber or leased wave issues
Strong project management skills are a necessity for this position
Required Experience
Knowledge:
1) Project management and strong organizational competence
2) Able to understand and interpret:
a) OTDR,
b) CD/PMD,
c) OLTS and,
d) CMAX traces and files.
3) Able to describe the details, structure and layout of ISP and OSP Fiber Networks
4) Advanced use experience with Fast Reporter 2 or equivalent
5) Strong knowledge of ISP and OSP infrastructure
Communication:
1) High level analytical skills
2) Effectively present to team meetings both written and orally
3) Identify issues and enact resolutions effectively
4) Assist deployed teams in fiber and wave issue resolution
5) Multi-task effectively and maintain project deadlines
6) Interface with vendors and develop issue remediation protocols
General Experience:
1) Minimum 3 years experience within a Telecom Network Infrastructure environment
2) Able to use any generic office software.
Desirable Skills/Experience:
Technical:
1) Operate typical optical fiber analysis test equipment (OTDR and CD/PMD testing, laser source/power meter (insertion loss) testing
2) Understand and fully interpret Chromatic Dispersion and Polarization Mode Dispersion data
3) Fully identify ISP and OSP fiber issues and provide resolution advice
4) Understanding of various fiber types and their inherent characteristics
5) Splicing techniques and inherent characteristics
6) Understanding and has high working knowledge of EXFO Toolbox used in the analysis of fibre test data or similar software applications
7) Understanding and has high working knowledge of Exfo Fast Reporter software or similar software applications
Experience/Qualifications:
1) Minimum of two years in a project management or project support capacity
2) Bachelor's degree in a related Engineering subject or related technical experience
3) Experience with understanding vendor contractual deliverables
4) Experienced with Exfo FastReporter software analysis tool
5) Additional languages a definite asset
NOTES:
This position has a 10% travel potential
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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