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Remote Customer Support Engineer Jobs (NOW HIRING)

Jobs for Humanity

Remote Customer Support Representative

$16.50 - $22.25/hr

We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support ...

Triptastic Adventures

Remote Customer Support Associate

$18 - $24.50/hr

About the job Remote Customer Support Associate Role Overview We are expanding our remote support team and are looking for dependable,detail-focused individuals who enjoy assisting clients and ...

SYDIERA

Remote Customer Support Representative

Orlando, FL · Remote

$15 - $20.25/hr

Position Overview Remote Customer Support Representatives provide customer assistance through phone and other approved communication channels, depending on the customer-service program.

TheyDo

Customer Support Engineer

$130K - $150K/yr

Our fully remote team of 100+ TheyDoers represents 30+ nationalities across 27 countries, united by ... Experience in a technical customer-facing role at a B2B SaaS: support engineering, implementation ...

Jobs for Humanity

Remote Customer Support Representative

$16.50 - $22.25/hr

Remote Customer Support Representative OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil ...

Revvity

Customer Support Engineer

$59K - $78K/yr

Job Title Customer Support Engineer Location(s) US Remote - AZ About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the ...

SYDIERA

Remote Customer Support Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Position Overview Remote Customer Support Representatives provide customer assistance through phone and other approved communication channels, depending on the customer-service program.

Jobs for Humanity

Remote Customer Support Reps

$18.50 - $24.75/hr

As a Remote Customer Support Reps, you will play a vital role in managing and optimizing the company's accounts receivable processes. Your contributions will ensure timely and accurate invoicing ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions ...

Sapio Sciences

Customer Support Engineer

Position Summary The Customer Support Engineer is the first point of technical ownership for ... Familiarity with ticketing and support tooling such as Jira, knowledge base platforms and remote ...

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Remote Customer Support Engineer information

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$39K

$78.6K

$108.5K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

More about Remote Customer Support Engineer jobs

What cities are hiring for Remote Customer Support Engineer jobs?

Cities with the most Remote Customer Support Engineer job openings:

What states have the most Remote Customer Support Engineer jobs?

States with the most job openings for Remote Customer Support Engineer jobs include:

What job categories do people searching Remote Customer Support Engineer jobs look for?

The top searched job categories for Remote Customer Support Engineer jobs are:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 4% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Remote Customer Support Representative

Jobs for Humanity

Remote

$16.50 - $22.25/hr

Other

Re-posted 16 days ago

Job description

Company Description
Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth.
Job Description
We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
- Manage and lead a team of remote customer support representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide coaching and feedback
- Handle escalated customer inquiries and issues
- Analyze customer feedback and implement improvements to enhance customer satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Manage debt collections and overdue payments for delinquent customers
Requirements:
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools
- Bachelor's degree in Business Administration or related field (preferred)
Benefits:
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Professional development opportunities
Qualifications
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools
- Bachelor's degree in Business Administration or related field (preferred)
Additional Information
Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

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