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Remote Customer Support Engineer Jobs (NOW HIRING)

Defense Unicorns

Customer Support Engineer (ComD092)

OR · On-site +1

At Defense Unicorns, we build software for environments where failure isn't an option - and our customers expect support to match. As a Support Engineer, you're not reading from a script or routing ...

NDM Global Inc

Jr. Customer Support Engineer

Dover, DE · Remote

In the Support Engineer position, you will be directly in touch with our customers, which range ... Able to thrive in a remote working environment including work time, communication both internally ...

NDM Global Inc

Jr. Customer Support Engineer

Dover, DE · On-site +1

In the Support Engineer position, you will be directly in touch with our customers, which range ... Able to thrive in a remote working environment including work time, communication both internally ...

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How much do remote customer support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

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What cities are hiring for Remote Customer Support Engineer jobs?

Cities with the most Remote Customer Support Engineer job openings:

What states have the most Remote Customer Support Engineer jobs?

States with the most job openings for Remote Customer Support Engineer jobs include:

What job categories do people searching Remote Customer Support Engineer jobs look for?

The top searched job categories for Remote Customer Support Engineer jobs are:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 4% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Support Engineer (ComD092)

Defense Unicorns

Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP.
Role Description:
At Defense Unicorns, we build software for environments where failure isn't an option - and our customers expect support to match. As a Support Engineer, you're not reading from a script or routing tickets into a void. You're the person who actually understands what's broken, why it's broken, and how to fix it. You'll work directly with technical customers to troubleshoot complex issues across Kubernetes, cloud infrastructure, and CI/CD pipelines - and when something needs to go to engineering, you'll hand it off with enough context that they can move fast. If you like hard problems, honest conversations, and work that actually matters, you'll fit right in.
Responsibilities:
As a primary technical contact for customer issues, you will own problems from the first report through resolution. You'll work hands-on with customer environments, partner closely with engineering and our Customer Success Team when escalations warrant it, and continuously improve the systems and documentation that make the whole support function better.
Customer Support & Issue Resolution:
  • Serve as a primary technical point of contact for customer-reported issues via ticketing system, Slack, and email
  • Troubleshoot complex issues across Linux environments, Kubernetes clusters (EKS, AKS, RKE2, K3s, OpenShift), cloud infrastructure (AWS/Azure/GCP), and CI/CD pipelines
  • Diagnose problems spanning hybrid cloud architectures - networking, RBAC, storage, and cluster lifecycle - across both cloud and on-prem environments
  • Own escalated issues end-to-end - from triage and reproduction through resolution and post-mortem documentation, meeting defined SLA commitments
  • Reproduce customer issues in test environments and characterize root causes with enough precision to accelerate engineering investigations
  • Provide on-call support when the mission demands it
  • Communicate clearly with customers on issue status, timelines, and workarounds

Technical Enablement & Knowledge Management:
  • Write and maintain runbooks, escalation playbooks, and knowledge base articles that reduce repeat escalations
  • Identify patterns in customer issues and surface product and documentation gaps to engineering and product teams
  • Participate in on-call rotations and contribute to post-incident reviews

Team Contribution:
  • Review and provide feedback on Tier 1 escalations before they reach engineering
  • Collaborate cross-functionally with Customer Success, Platform Engineering, and Product teams
  • Contribute to process improvements that increase support team efficiency and customer satisfaction

Success Metrics:
  • Time-to-resolution across assigned customer issues
  • Escalation quality - engineering can act on what you hand them
  • Customer satisfaction scores
  • Knowledge base coverage and reduction in repeat escalations
  • On-call performance and incident contribution

The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions.
Preferred Experience and Qualifications:
  • 2-5 years of experience in technical support, DevOps, SRE, or a related engineering role
  • Solid Linux proficiency - log analysis, process debugging, and system performance troubleshooting
  • Hands-on experience with Kubernetes - deploying workloads, troubleshooting pods, reading cluster state across managed distributions (EKS, AKS) and on-prem (RKE2, K3s, OpenShift)
  • Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for both cloud and on-prem clusters
  • Practical knowledge of at least one major cloud provider (AWS or Azure preferred)
  • Experience with Helm, GitOps workflows, and Infrastructure-as-Code tooling (Terraform or OpenTofu)
  • Familiarity with DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub
  • Strong written and verbal communication - you can write a concise incident summary for an executive and a detailed reproduction guide for an engineer
  • Experience working directly with external customers in a technical capacity
  • Experience with day to day systems like: GitHub, Unthread (support ticketing), Linear (issue tracking), Planhat (customer success), and Notion
  • Familiarity with open-source ecosystems
  • DoD IAT Level II certification (such as Security+) (a plus)
  • Active DoD Secret clearance or higher not required but preferred
  • Kubernetes certification (CKA, CKAD, or CKS) (a plus)
  • Scripting ability in Bash, Python, or Go (a plus)
  • Familiarity with regulated, high-compliance, or air-gapped deployment environments (a plus).

Travel Expectations/Requirements: 10%-20%
Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States.
Remote - USA
$102,000-$138,000 USD
Who We Are
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
What We Do
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Who We Serve
Defense Unicorns' customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
What We Work On
  • Kubernetes
  • Cloud Environments (AWS/GCP and Azure)
  • Infrastructure-as-code (like Terraform/Pulumi)
  • Continuous Delivery and automation tooling
  • GitOps
  • Containers
  • CNCF projects and open source products and packages
  • Helm/Kustomize-Value Stream Mapping
  • Building and improving security delivery
  • Building Kubernetes and cloud native applications
Benefits Our Unicorns Enjoy
Health:
  • Medical/Dental/Vision
  • Premiums are 100% Company Paid
  • Health Savings Account
  • Life Insurance
  • Disability Insurance
Financial:
  • 401k Retirement Plan
  • Company Stock Options
  • Home Office Budget
Leave:
  • We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year's
  • Paid Parental Leave
Learning:
  • Reimbursement for approved trainings/subscriptions
  • Conferences (travel, lodging, and fees)

Don't have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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