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Remote Customer Support Engineer Jobs in Tempe, AZ

Transact Campus

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

We strive to provide the best customer experience in the industry and have succeeded with a single ... As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ...

LHH US

Customer Service Representative

Phoenix, AZ · Remote

$17/hr

Previous customer service, call center, or customer support experience preferred * Strong communication and problem-solving skills * Comfortable working independently in a remote environment

Recruit Monitor

Customer Support Specialist

Phoenix, AZ · On-site +1

$17.75 - $24/hr

... customer relationships Customer Support and/or Customer Purchases experience favored Interacts ... Complete Advantages One hundred% remote control work Flexible job routine along with option to ...

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... customers or markets may be remote. The working arrangement for this position will be confirmed ...

New

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

Maintain a high level of customer satisfaction. * Maintain confidentiality. EDUCATION * High school ... Mostly remote work with some need to be on- PHYSICAL/MENTAL DEMANDS * Requires sitting and standing ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Tempe, AZ

Remote Customer Support Engineer information

See Tempe, AZ salary details

$37.4K

$75.3K

$103.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in Tempe, AZ is $75,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $86,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Tempe, AZ?

For Remote Customer Support Engineer jobs in Tempe, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Tempe, AZ look for?

The top searched job categories for Remote Customer Support Engineer jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Remote Customer Support Engineer jobs?

Cities near Tempe, AZ with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Tempe, AZ as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $75,251 per year, or $36.2 per hour.

Remote Customer Support Team Leader

Sweetepictravels

Scottsdale, AZ • Remote

$40K - $52K/hr

Full-time

Re-posted 3 days ago

Job description

Job description:

Sweet Epic Travels is seeking a dependable, people-focused Remote Customer Support Team Leader to guide our virtual support team and ensure every client receives timely, professional, and compassionate service. This role is ideal for an organized leader who communicates clearly, solves problems calmly, and enjoys helping others perform at their highest level.

The Team Leader will oversee daily support operations, assign and monitor client inquiries, coach team members, review service quality, resolve escalated concerns, and help maintain a consistent luxury-level customer experience. You will serve as a trusted resource for the team while promoting accountability, collaboration, and continuous improvement.

Key Responsibilities:

  • Lead, motivate, and support a remote customer service team
  • Monitor response times, productivity, attendance, and service quality
  • Train and coach new and existing team members
  • Resolve escalated client concerns with professionalism and empathy
  • Review conversations and provide constructive performance feedback
  • Maintain accurate records, reports, and follow-up documentation
  • Improve support procedures, templates, and team workflows
  • Communicate important updates, expectations, and priorities
  • Collaborate with management to strengthen the overall client experience
  • Protect confidential client and company information

The ideal candidate has previous customer support or leadership experience, excellent written and verbal communication skills, strong judgment, and the ability to remain composed in challenging situations. Candidates should be comfortable managing multiple priorities, using online communication platforms, and working independently in a remote environment.

Sweet Epic Travels provides training, mentorship, professional development, and an opportunity to grow with a relationship-driven company committed to excellence.

Help us lead with care, serve with purpose, and create experiences clients will always remember.