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Remote Customer Support Engineer Jobs in Florida

Travers Miran Realty

Customer Support Specialist

Parkland, FL · On-site +1

$17 - $22.75/hr

We are expanding our distributed team and looking for an ambitious, empathetic Remote Customer Support Specialist . If you love solving puzzles, master new software tools instantly, and want to help ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We are a very customer-centric company looking for candidates that share our passion for WordPress ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We are a very customer-centric company looking for candidates that share our passion for WordPress ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Florida

Remote Customer Support Engineer information

See Florida salary details

$29.1K

$58.7K

$81.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in Florida is $58,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $67,300.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Florida?

For Remote Customer Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Florida look for?

The top searched job categories for Remote Customer Support Engineer jobs in Florida are:

What cities in Florida are hiring for Remote Customer Support Engineer jobs?

Cities in Florida with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,714 per year, or $28.2 per hour.

Remote Customer Support Specialist

ESSENCE JOURNEY

Orlando, FL • Remote

$16.75 - $22.75/hr

Full-time

Medical

Posted 4 days ago

Job description

Job Summary 

We are seeking a professional and customer-focused Remote Customer Support Specialist to join our team. In this role, you will assist customers by responding to inquiries, providing accurate information, and helping resolve routine issues while maintaining a positive customer experience. The ideal candidate is organized, dependable, and able to communicate effectively in a remote work environment.

Key Responsibilities

  • Respond to customer inquiries through email, chat, and other communication channels.
  • Provide accurate information regarding services, policies, and procedures.
  • Document customer interactions and maintain organized records.
  • Resolve routine concerns and escalate more complex issues when appropriate.
  • Collaborate with team members to ensure timely and professional service.
  • Follow company policies, procedures, and quality standards.

Qualifications

  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and manage multiple tasks.
  • Comfortable using computers and learning new software.
  • Previous customer service or administrative experience is helpful but not required.

Benefits

  • Remote work opportunity.
  • Comprehensive training and ongoing professional development.
  • Opportunities for career growth.
  • Supportive and collaborative team environment.
  • Employee recognition programs.
  • Employee wellness resources.
  • Exclusive employee discounts and partner perks.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Benefits:

  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Professional development assistance
  • Work from home

People with a criminal record are encouraged to apply

Work Location: Remote

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