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Remote Customer Support Engineer Jobs in Springfield, MA

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · Remote

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Partner with engineering teams to support platform modernization and infrastructure reliability

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Partner with engineering teams to support platform modernization and infrastructure reliability

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Taking care of our customers, our communities and each other. That's the Travelers Promise. By ... Participates in 24/7 critical applications support occasionally working after hours and weekends to ...

RSA LLC

Field Service Engineer 2

Springfield, MA · Remote

$110K - $120K/yr

Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner * Oversee and maintain spare parts for ...

ML Holdings Company

Territory Sales Manager

Springfield, MA · Remote

$70K - $75K/yr

... customer support efforts within a specified regional territory. They are deeply familiar with the ... engineers and project managers. · Develop strategies and tactical plans to achieve quarterly and ...

ML Holdings Company

Territory Sales Manager

Springfield, MA · Remote

$70K - $75K/yr

... customer support efforts within a specified regional territory. They are deeply familiar with the ... engineers and project managers. · Develop strategies and tactical plans to achieve quarterly and ...

FHR

MO416- Power Platform developer 64265

Hartford, CT · Remote

... Remote available Power Platform Developer In support of Connecticut's Department of Developmental Services, "DDS" requires an experienced Power Platform developer. The position will manage efforts ...

ABB

Senior Project Engineer

Bloomfield, CT · On-site +1

$98K - $128K/yr

Remote This role is contributing to the Electrification division in the United States. You will be ... witness tests (FWT), and FAT support with customers to ensure compliance with project ...

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All JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Springfield, MA

Remote Customer Support Engineer information

See Springfield, MA salary details

$38.9K

$78.3K

$108.1K

How much do remote customer support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote customer support engineer in Springfield, MA is $78,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,700.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Springfield, MA? For Remote Customer Support Engineer jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Springfield, MA look for? The top searched job categories for Remote Customer Support Engineer jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Support Engineer jobs? Cities near Springfield, MA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Staff Site Reliability Engineer

Staff Site Reliability Engineer

Finalsite

Glastonbury, CT • Remote

$180K - $250K/yr

Full-time

Posted 26 days ago

Job description

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISIONFinalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE

The Staff Site Reliability Engineer will lead the evolution of Finalsite’s infrastructure, reliability, and observability practices across a multi-cloud environment. This role partners closely with engineering leadership to improve CI/CD, environment consistency, scalability, and operational excellence across critical platform initiatives.


LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

  • Design, improve, and maintain scalable CI/CD pipelines and deployment processes

  • Establish reliable staging and development environments aligned with production standards

  • Build and manage observability practices, including monitoring, alerting, dashboards, and SLO frameworks

  • Partner with engineering teams to support platform modernization and infrastructure reliability

  • Drive Infrastructure-as-Code (IaC) standards and multi-cloud operational consistency across AWS and GCP

  • Provide technical leadership on infrastructure architecture, reliability, and operational best practices

  • Support incident response, system reliability, and operational readiness initiatives

  • Utilize AI-assisted development tools to support infrastructure analysis and improvement efforts

QUALIFICATIONS AND SKILLS

Basic Qualifications

  • At least 10 years of experience as a Staff SRE or senior-level infrastructure engineer supporting production systems at scale

  • Strong expertise in AWS and GCP cloud platforms

  • Familiarity with queue-based or event-driven architectures and autoscaling technologies

  • Experience designing and improving CI/CD infrastructure and deployment automation

  • Hands-on Kubernetes operations experience, including scalability and workload reliability

  • Experience with observability tools, monitoring strategies, and incident management practices

  • Proficiency with Infrastructure-as-Code tools such as Terraform or comparable technologies

  • Strong communication and collaboration skills across engineering teams

  • Experience using AI-assisted development tools such as Claude Code, Codex, or similar technologies

Preferred Qualifications

  • Experience supporting platform modernization or large-scale migration initiatives

  • Experience supporting multi-tenant SaaS environments

  • Background leading or advancing modern SRE practices within infrastructure teams

  • Familiarity with Ruby/Rails or Python deployment environments

  • Experience within EdTech, SaaS, or other highly available production environments

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.