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Remote Customer Support Engineer Jobs in Springfield, MA

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · Remote

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Partner with engineering teams to support platform modernization and infrastructure reliability

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Partner with engineering teams to support platform modernization and infrastructure reliability

FAVARH

AI Principal Engineer

Windsor, CT · On-site +1

We will do this together - with customers, partners and colleagues. We will fight for others, not ... We are determined to support both individuals and communities in reaching a better financial future.

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Taking care of our customers, our communities and each other. That's the Travelers Promise. By ... Participates in 24/7 critical applications support occasionally working after hours and weekends to ...

KēSTA I.T.

AI Engineer 804812

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing ... We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Springfield, MA

Remote Customer Support Engineer information

See Springfield, MA salary details

$38.9K

$78.3K

$108.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote customer support engineer in Springfield, MA is $78,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,700.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Springfield, MA? For Remote Customer Support Engineer jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Springfield, MA look for? The top searched job categories for Remote Customer Support Engineer jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Support Engineer jobs? Cities near Springfield, MA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,294 per year, or $37.6 per hour.

Virtual Risk Engineering Consultant - Remote

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site, Remote

Full-time

Re-posted 15 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

57th of 303 rated insurance

Job description

Sr Consultant Risk Engineering - KR08DE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
At The Hartford, our Risk Services organization exists to help people and businesses thrive by working directly with customers to assess risk, improve resilience, and deliver practical risk mitigation solutions that make a measurable difference. We partner with customers throughout their lifecycle to identify exposures, reduce losses, and strengthen operational performance-combining consultative expertise, technology enabled risk solutions, and data driven insights to improve outcomes before and after a loss. By integrating risk assessment, prevention, and recovery with the broader insurance experience, we help customers protect what matters most while building trust, long-term value, and sustainable advantages for both our customers and our enterprise.
As a Virtual Consultant, you will work on low to mid-size, visible clients which require the identification of impactful virtual risk assessments and service needs by coordination of virtual risk interviewing techniques. Working from home, you will have the opportunity to participate in the virtual assessments and servicing of clients within a team of consultants who will be servicing a book of business virtually. You will serve as a trusted risk advisor who partners with customers, underwriters, and distribution partners to identify and mitigate risk while supporting profitable growth. In this role, the Virtual Consultant conducts multi-line virtual risk assessments, delivers practical, data driven risk mitigation services, and translates complex exposures into clear insights that inform underwriting decisions and customer actions. By collaborating closely with underwriting and participating in sales, renewal, and stewardship engagements, the Virtual Consultant helps differentiate The Hartford in the marketplace by demonstrating how proactive risk engineering, prevention strategies, and tailored solutions improve customer resilience, and loss outcome.
Join us to continuously learn, expand your technical and consultative capabilities, and shape the future of risk engineering while delivering meaningful outcomes for customers and the enterprise.
This role is 100% remote. Up to 10% of overnight travel may be required, though most work will be done remotely. Ability to travel for work via air, rail, or automobile.
This position can be hired at various levels depending upon background and experience
Responsibilities:
Strategic Risk Advisory & Consulting
  • Act as a strategic risk advisor, partnering with clients to proactively identify emerging risks and cocreate practical, value-added mitigation solutions
  • Demonstrate customer centricity and empathy by tailoring recommendations to each client's industry, risk profile, and business priorities

Risk Assessment & Service Execution
  • Conduct risk assessments and consultations across relevant lines of insurance using virtual/digital delivery models
  • Develop and execute data driven service plans that address loss drivers, operational exposures, and client business objectives

Communication & Influence
  • Translate complex technical findings into clear, compelling insights using storytelling with data for clients, agents, and underwriting partners

Digital Enablement & Innovation
  • Leverage digital tools, analytics, and emerging technologies (e.g., dashboards, virtual tools, AI enabled insights) to enhance service quality, efficiency, and customer experience
  • Contribute to a culture of innovation, knowledge sharing, and continuous improvement within Risk Engineering

Collaboration & Growth Enablement
  • Collaborate cross functionally with underwriting, claims, sales, data, and technical experts to deliver integrated risk solutions
  • Identify opportunities to expand Risk Services offerings and support profitable growth

Learning & Talent Development (by level)
  • Engage in continuous learning to stay current on industry trends, emerging risks, and evolving technologies
  • Mentor, coach, and support less experienced engineers as appropriate by role level

Education, Professional Credentials and Experience
  • 3+ Years progressive experience in risk engineering, safety, loss control, or related consulting roles, with scope and complexity aligned to role level
  • Bachelor's degree (BA/BS) strongly preferred in Safety, Engineering, Industrial Hygiene, Risk Management, Environmental Health, or a related technical discipline OR equivalent combination of education and experience

Qualifications:
  • Strong ability to assess risk, interpret loss data, identify trends, and develop targeted mitigation strategies
  • Comfort using digital tools, analytics, and technology-enabled platforms to deliver risk engineering services
  • Demonstrated customer-centric mindset with the ability to understand client priorities and tailor solutions accordingly
  • Proven ability to provide proactive consultation, including anticipating client needs and influencing adoption of recommendations
  • Strong storytelling with data skills - translating technical findings into meaningful business insights
  • Advanced written and verbal communication skills, including preparation of technical reports and delivery of client-facing presentations
  • Ability to collaborate effectively across underwriting, claims, sales, agents, brokers, and technical partners
  • Digital fluency, including willingness to learn and adopt new tools, platforms, and AI-enabled capabilities
  • Strong commitment to continuous learning, with curiosity and initiative to expand technical expertise, strengthen consultative capabilities, and adopt new digital and AI-enabled tools to enhance customer impact.
  • Extensive knowledge of NFPA Standards, FM Global Data Sheets and other industry standards preferred.
  • Professional safety or risk management certifications (e.g., CSP CIH, ARM, CPCU, CHST) Preferred or required based on role and level

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$102,400 - $153,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

What The Hartford employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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