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Remote Customer Support Engineer Jobs in Springfield, MA

Checkwriters

Software Engineer

Northampton, MA · Remote

Support tools and systems that make our development process smoother, faster, and more fun. What ... This is a mostly remote position that will require occasional travel to our Northampton, MA HQ.

CheckWriters

Software Engineer

Northampton, MA · Remote

$60K - $120K/yr

Support tools and systems that make our development process smoother, faster, and more fun. What ... This is a mostly remote position that will require occasional travel to our Northampton, MA HQ.

Checkwriters

Software Engineer

Northampton, MA · Remote

Support tools and systems that make our development process smoother, faster, and more fun. What ... This is a mostly remote position that will require occasional travel to our Northampton, MA HQ.

ABB

Commercial Proposal Engineer

Bloomfield, CT · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Crum & Forster

Senior Network Engineer

Glastonbury, CT · On-site +1

$104K - $142K/yr

This role could also be remote with travel to Glastonbury, CT. What you will do: Network ... Develop and support secure, scalable, and highly available network solutions across LAN, WAN, SD ...

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · Remote

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Partner with engineering teams to support platform modernization and infrastructure reliability

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Partner with engineering teams to support platform modernization and infrastructure reliability

FAVARH

AI Principal Engineer

Windsor, CT · On-site +1

We will do this together - with customers, partners and colleagues. We will fight for others, not ... We are determined to support both individuals and communities in reaching a better financial future.

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Taking care of our customers, our communities and each other. That's the Travelers Promise. By ... Participates in 24/7 critical applications support occasionally working after hours and weekends to ...

KēSTA I.T.

AI Engineer 804812

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing ... We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Springfield, MA

Remote Customer Support Engineer information

See Springfield, MA salary details

$38.9K

$78.3K

$108.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote customer support engineer in Springfield, MA is $78,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,700.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Springfield, MA? For Remote Customer Support Engineer jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Springfield, MA look for? The top searched job categories for Remote Customer Support Engineer jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Support Engineer jobs? Cities near Springfield, MA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,294 per year, or $37.6 per hour.

Software Engineer

Checkwriters

Northampton, MA • Remote

Other

Re-posted 24 days ago

Job description

Are you ready to build software that makes a real impact? Our Development Team is looking for a Software Engineer who's eager to create seamless, high-performing solutions that help businesses run better every day.

At Checkwriters, you won't just be writing code - you'll be helping to redefine how companies manage payroll and HR. As part of a tight-knit, in-house team, every feature you build, every idea you share, and every improvement you make directly shapes the experience for thousands of users. If you're curious, collaborative, and passionate about modern tech, this is your chance to grow your skills in an environment that values innovation and creativity.

What You'll Do
  • Build and enhance next-generation web applications for the Checkwriters platform.
  • Collaborate with teammates and stakeholders to bring ideas to life - and make sure what we build truly helps our users.
  • Write clean, reliable, and well-tested code that keeps our products running strong.
  • Continuously learn, improve, and contribute to a team culture that values experimentation and growth.
  • Design forward-thinking software solutions that connect seamlessly with our existing ecosystem.
  • Support tools and systems that make our development process smoother, faster, and more fun.
What You Bring
  • A degree or certificate in Computer Science, Software Engineering, or a related field - or equivalent hands-on experience.
  • 3+ years of experience building applications (or less, if you've got strong projects or internships to show off!).
  • Backend experience with ASP.NET Core, C#, RESTful APIs.
  • Familiarity with DevOps tools like GitHub Actions or Azure Pipelines.
  • Frontend experience with JavaScript/TypeScript (Angular preferred, but not required).
  • Comfort working with SQL databases and understanding web standards like HTTP.
  • A problem-solver's mindset, team-first attitude, and the drive to learn new things fast.

Checkwriters is a modern payroll and HR software company that's all about elevating every step of the customer (and employee) experience. We're big on collaboration, curiosity, and continuous improvement - and we love seeing great ideas come to life. This is a mostly remote position that will require occasional travel to our Northampton, MA HQ.

Apply