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Remote Customer Support Engineer Jobs in Provo, UT

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...

LVT

Technical Support Engineer II

American Fork, UT · On-site +1

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$35K - $70K/yr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are expanding our remote team ... Provide exceptional customer support before, during, and after travel * Build lasting client ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are expanding our remote team ... Provide exceptional customer support before, during, and after travel * Build lasting client ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

United States - UT - Sandy Remote Operations Engineer Full-Time, Permanent Sandy, UT (In-person ... Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and ...

Kelso Building Services

BAS Service Technician

Provo, UT · Remote

$30 - $45/hr

Utilize remote monitoring tools to identify and resolve issues proactively. Customer Support ... remote engineering resources, and a growing team of BAS experts across the country. If you are ...

InsuraTec

Sales Representative (Remote)

Holladay, UT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Provo, UT

Remote Customer Support Engineer information

See Provo, UT salary details

$36.9K

$74.3K

$102.6K

How much do remote customer support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote customer support engineer in Provo, UT is $74,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $85,100.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Provo, UT?

For Remote Customer Support Engineer jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Provo, UT look for?

The top searched job categories for Remote Customer Support Engineer jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Customer Support Engineer jobs?

Cities near Provo, UT with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Technical Support Engineer II

American Fork, UT • Remote

LVT
See more jobs at LVTexternal

Full-time

Posted 12 days ago

Job description

ABOUT THIS ROLE
As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.
ROLE RESPONSIBILITIES
  • Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
  • Diagnose system issues using log analysis, diagnostic tools, and documented processes
  • Make configuration changes to improve system and network performance
  • Document troubleshooting steps, diagnosis, and resolution in detail
  • Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
  • Provide input to improve standard operating procedures and team documentation
  • Collaborate with peers and escalate when appropriate
  • Complete one-off projects with a technical scope of work as assigned by your manager
OUR IDEAL CANDIDATE
  • Technical certification or professional experience in Network and Linux systems administration
  • Strong written documentation and communication skills
  • Ability to work independently and prioritize across multiple active incidents
  • Strong analytical and technical diagnostic skills
PRIORITIES
  1. Respond to and resolve high-priority escalations in a timely manner
  2. Progress, update, or reassign assigned incidents in ServiceNow
  3. Review newly assigned group incidents and triage accordingly
  4. Complete project work as assigned

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