ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Provo, UT

SecurityMetrics

Customer Support - French

Orem, UT · Remote

$14.75 - $19/hr

This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Verawholehealth

Customer Support Specialist II

Sandy, UT · On-site +1

$20 - $30/hr

Summary apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking ...

next page

Showing results 1-20

All JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Provo, UT

Remote Customer Support Engineer information

See Provo, UT salary details

$36.9K

$74.3K

$102.6K

How much do remote customer support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for remote customer support engineer in Provo, UT is $74,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $85,100.00 per year, depending on experience, location, and employer.

How to make $100,000 a year working from home?

A Remote Customer Support Engineer can reach a $100,000 annual salary by gaining specialized technical skills, certifications, and experience in high-demand areas such as cloud services or cybersecurity. Increasing earning potential may also involve taking on senior roles, working for larger companies, or expanding responsibilities to include technical troubleshooting and system management. Building a strong professional network and continuously improving technical proficiency are key to achieving higher income levels remotely.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

How to make $1000 a week remote?

A Remote Customer Support Engineer can earn $1000 or more weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining certifications to qualify for higher-paying roles. Consistent performance and efficient problem-solving are key to reaching this income level remotely.

What engineers make $500,000?

Senior engineers in fields such as software, data, or systems engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in large tech companies or startups with significant growth potential.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How to make 2000 a week working from home?

A Remote Customer Support Engineer can earn $2,000 a week by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or obtaining relevant certifications to command higher pay rates.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Provo, UT? For Remote Customer Support Engineer jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Provo, UT look for? The top searched job categories for Remote Customer Support Engineer jobs in Provo, UT are:
What cities near Provo, UT are hiring for Remote Customer Support Engineer jobs? Cities near Provo, UT with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Provo, UT as of June 2026, with employment types broken down into 1% Locum Tenens, 91% Full Time, 7% Part Time, and 1% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $74,323 per year, or $35.7 per hour.
Customer Support - French

Customer Support - French

SecurityMetrics

Orem, UT • Remote

$14.75 - $19/hr

Other

Posted 12 days ago

Job description

Customer Support Representative

SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!

Responsibilities

  • Provide basic customer support and account maintenance via phone, email, or chat
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience

  • Fluent in English and French
  • Customer Support experience
  • Call center experience
  • Basic computer skills (i.e. typing, email, web browser)
  • Technical troubleshooting
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience

  • Familiar with PCI-DSS
  • HTML and JavaScript knowledge
  • Basic understanding of networks and network devices
  • Industry certifications (CompTIA Network+, Security+, Cisco CCENT, CCNA, etc.)

Apply