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Internship Remote Chat Support Jobs in Provo, UT

Beddy's

Customer Service Specialist

South Jordan, UT · On-site +1

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the majority of customer inquiries through email and chat * Ensure timely, accurate ... Monday-Thursday in office (South Jordan, UT area), Friday remote.

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Internship Remote Chat Support information

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How much do internship remote chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for internship remote chat support in Provo, UT is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.50 per hour, depending on experience, location, and employer.

What is an internship remote chat support?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are the key skills and qualifications needed to thrive as an internship remote chat support?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Provo, UT?

The most popular types of Remote Chat Support jobs in Provo, UT are:

What are popular job titles related to Internship Remote Chat Support jobs in Provo, UT?

For Internship Remote Chat Support jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Internship Remote Chat Support jobs in Provo, UT look for?

The top searched job categories for Internship Remote Chat Support jobs in Provo, UT are:

What cities near Provo, UT are hiring for Internship Remote Chat Support jobs?

Cities near Provo, UT with the most Internship Remote Chat Support job openings:

Internship Remote Chat Support jobs near you
Infographic showing various Internship Remote Chat Support job openings in Provo, UT as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $32,979 per year, or $15.9 per hour.

Seasonal Customer Service Specialist

Beddy's

South Jordan, UT • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

SEASONAL CUSTOMER SERVICE SPECIALIST (CSS)


Beddy's is proud to provide a work environment focused on being fun, fair, and flexible. Our employees take care of one another and work as a team across responsibilities as needed.


Full-Time: 40 hours per week

  • Standard schedule is 8 hours per day in-office
  • Some evening availability may be required


Location: Beddy's offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009


Pay: $17.00 per hour


DESCRIPTION

Customer Service Specialists support our customers across multiple communication channels while helping maintain a consistent, thoughtful experience that reflects the Beddy's brand.

This role focuses on clear communication, problem-solving, and strong attention to detail. Team members are expected to manage their time well, stay up to date on products and policies, and contribute to both daily support and ongoing team needs.

All Customer Service Specialists share the same core responsibilities. In addition, each team member is assigned an area of focus to support team coverage and business needs. These assignments do not change the role or level of the position and may shift over time.


RESPONSIBILITIES

  • Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat
  • Understand and apply company policies as they relate to customer interactions
  • Provide a positive, solutions-focused support experience for customers
  • Communicate clearly and professionally across all channels
  • Collaborate with team members and leadership to ensure consistency
  • Maintain a strong understanding of products, services, and current initiatives
  • Accurately document customer interactions, feedback, and relevant details
  • Identify trends, recurring issues, and opportunities to improve the customer experience
  • Manage time effectively and prioritize tasks to meet response expectations
  • Assist with coverage during high-volume periods or team absences
  • Participate in team meetings and ongoing training
  • Complete additional assignments and projects as directed


ASSIGNED AREAS OF FOCUS

(Designated by Manager; all CSS team members support across channels as needed)

Email & Chat

  • Support the majority of customer inquiries through email and chat
  • Ensure timely, accurate responses and clear resolution paths
  • Handle questions, concerns, and order support with attention to detail
  • Maintain organized and thorough documentation within the platform
  • Monitor and respond to customer reviews as assigned

Social Media & Phones

  • Support customer interactions across social platforms and phone channels
  • Engage with customers in a way that reflects brand voice and tone
  • Monitor activity, respond to inquiries, and identify engagement opportunities
  • Provide a consistent and positive experience across public-facing channels
  • Escalate or route conversations as needed

Customer Resolutions & Support

  • Manage shipping protection claims, chargebacks, and order-related concerns
  • Resolve issues related to shipping, missing items, and delivery exceptions
  • Review and respond to customer feedback and reviews as assigned
  • Research and follow through on more complex customer situations
  • Maintain accurate documentation and ensure clear resolution outcomes
  • Identify patterns or recurring issues and share insights with the team
  • Step in to support other channels during high-volume periods or as needed


PERFORMANCE EXPECTATIONS

  • Maintain consistent, timely responses within assigned responsibilities
  • Communicate in a way that reflects Beddy's brand voice and values
  • Demonstrate accuracy in applying policies and documenting interactions
  • Show ownership of assigned work and follow through to completion
  • Stay informed on product updates, processes, and team communication
  • Be adaptable and willing to support shifting team needs
  • Contribute to a positive, collaborative team environment
  • Identify opportunities to improve the customer experience and share feedback


REQUIREMENTS

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred (or equivalent experience)
  • Experience with customer service platforms such as Gorgias or similar tools preferred
  • Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred
  • Basic proficiency in Google Workspace and/or Microsoft Office
  • Strong written and verbal communication skills
  • Ability to self-manage, prioritize, and complete tasks accurately and on time
  • Comfortable working both independently and as part of a team
  • Positive, solutions-oriented approach to customer interactions
  • Reliable internet access for remote work (every Friday)

COMPENSATION AND BENEFITS

  • Health, dental, vision, and life insurance
  • Paid time off and paid holidays
  • Employee product discount
  • Schedule: Monday-Thursday in office (South Jordan, UT area), Friday remote.

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