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Remote Customer Support Engineer Jobs in St George, UT

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BCBA (Full-Time, Remote)

Saint George, UT · Remote

$75K - $105K/yr

Remote BCBA The BCBA Clinician practices under the close, ongoing supervision of the Clinical ... Create behavior programming to support the development of appropriate behavior while reducing ...

JLL

Construction Senior Project Manager

Saint George, UT · Remote

$105K - $142K/yr

... and supporting continuous process improvement initiatives. Your day-to-day tasks will include ... Lead entire project team consisting of architects, engineers, general and specialty contractors ...

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Remote Customer Support Engineer information

See St George, UT salary details

$36.8K

$74.1K

$102.4K

How much do remote customer support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote customer support engineer in St. George, UT is $74,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in St. George, UT?

For Remote Customer Support Engineer jobs in St. George, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in St. George, UT look for?

The top searched job categories for Remote Customer Support Engineer jobs in St. George, UT are:

What cities near St. George, UT are hiring for Remote Customer Support Engineer jobs?

Cities near St. George, UT with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

CUSTOMER SUPPORT & TRAINING SPECIALIST- Software Company (ST. GEORGE, UTAH)

Rumple

Saint George, UT • Remote

$20 - $30/hr

Full-time

Re-posted 4 days ago

Job description

RUMPLE CUSTOMER SUPPORT & TRAINING SPECIALIST

Remote Position (ST GEORGE, UTAH)

Overview

We're looking for someone outgoing, positive, and ready to jump in and help customers succeed with Rumple. This is a hands-on role where you'll be working directly with salespeople, managers, and customers every day. Media experience is a big plus for this role. If you've worked in digital or traditional media, especially in sales or support, that's highly valuable. This includes experience with digital ad sales, social media advertising, radio, newspaper, or TV.

Schedule & Location

This is a full-time position (8am–5pm). This role is located in St George, Utah. 

What You'll Be Doing Daily

  • Run live, one-on-one Zoom trainings with customers

  • Answer support emails and phone calls

  • Troubleshoot and compare data between systems

  • Create quick training videos and walkthroughs (Loom, etc.)

  • Test workflows and report issues to the team

  • Help wherever needed across the team

Training & Support Responsibilities

A big part of your day will be live, one-on-one trainings over Zoom or Loom. You'll help new users learn Rumple, answer questions, and make sure they feel confident using it. You need to be comfortable leading calls, explaining things clearly, and troubleshooting in real time.

You'll also be working through data-related issues. Rumple syncs with several client billing platforms, and from time to time users will report mismatches. You'll need to compare data across systems, dig into the details, and figure out what's causing the issue.

Customer Support Expectations

Customer support is a core part of this role. You'll be answering phones when needed and helping customers throughout the day. Our policy is simple, we don't send calls to voicemail. While most support comes in through email, when someone does call, they reach a real person who can help them right away. That's a big reason our customers stick with us.

Role Flexibility & Day-to-Day Work

You'll also be involved in testing workflows, catching issues, and helping us improve how things run. You'll move between training, support, testing, and other tasks throughout the day. This role is best for someone who enjoys a fast-paced environment, switching between tasks, and staying engaged.

AI & Technology Expectations

We're actively using AI across the company. You should already be using tools like ChatGPT in your day-to-day work. Experience with Claude is a plus, but at a minimum you should be familiar with tools like it and understand how they can be used. Part of this role is using AI to improve your workflow and suggesting practical ways we can apply it across the company.

You should also be comfortable using, or able to quickly learn, tools like Loom and Camtasia to create quick training videos, walkthroughs, and support content.

Growth Opportunity

There's real opportunity to grow in this role. If you pick things up quickly and show you can handle it, this can expand into a larger role with increased compensation. There will be a 90-day review.

About Us

We're a fast-growing software company based in Southern Utah. Small team, tight-knit, and moving fast. We value people who take ownership, bring energy, and want to grow with the company.

Learn more at http://rumple.com

Compensation

$20–$30+ per hour, based on experience, with a 90-day review.

Qualifications

Core Skills

  • Positive, team-player attitude

  • Outgoing and comfortable working directly with customers

  • Strong communication skills

  • Ability to troubleshoot and solve problems quickly

Experience & Tools

  • Experience with remote training (Zoom or similar)

  • Comfortable answering phones and supporting customers

  • Proficient using a Mac computer

  • Comfortable working in Excel

  • Experience using ChatGPT in your workflow

  • Familiarity with AI tools like Claude and how they can be used

  • Experience with or ability to quickly learn Loom, Camtasia, or similar tools

Additional Details

Training will be provided.

Send resume to ryan@rumple.com

Apply