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Remote Customer Support Engineer Jobs in Orem, UT

Lead Mechanical Engineer

South Jordan, UT · On-site +1

$104K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Give effective presentations to customers. * Work with and communicate with project management team ... Support design of pump stations, and process plant tie-ins. * Piping and pipeline system design ...

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... is supported, and hard work is recognized and rewarded Salary : $100 - 140k (depending on ... and eligibility for hybrid and remote work options for some employees based on role ...

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... is supported, and hard work is recognized and rewarded Salary : $100 - 140k (depending on ... and eligibility for hybrid and remote work options for some employees based on role ...

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

This role operates as a Hybrid position (customer meetings may be on-site or remote) with ... Customer Success, Managed Services, Engineering, TechOps, Product Management, Support, and ...

... customer's innovative project. In this role, you'll apply your expertise to help train next ... Provide detailed scientific input and content to support the development and training of AI models.

Senior Mining Engineer

Sandy, UT · On-site +1

$99K - $136K/yr

Supporting continuous development of company cost and design databases * Scope definition, budget ... to remote locations * Strong network with mining clients is considered a strong asset

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Transportation Engineer

Draper, UT · On-site +1

$100/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and eligibility for hybrid and remote work options for some employees based on role ... You'll experience a culture where we share in our successes and support one another through ...

Transportation Engineer

Draper, UT · On-site +1

$100/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and eligibility for hybrid and remote work options for some employees based on role ... You'll experience a culture where we share in our successes and support one another through ...

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... Experience supporting B2B or enterprise customers preferred. Bonus Points * You've supported the ...

Solutions Engineer

Lehi, UT · Remote

  • Retirement

  • PTO

Remote; Ability to travel up to 25% * Success metrics: Technical win rate on SE-engaged ... customers up for clean implementations and lasting expansion. Beyond the deal, you raise the ...

Senior Software Engineer

Provo, UT · Remote

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Senior Application Security Engineer

Draper, UT · Remote

$107K - $146K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is fully remote in Utah. What You'll Do * Help design and execute a multi-year ... Support customer and compliance conversations where deep technical credibility is needed What We're ...

Showing results 41-60

Remote Customer Support Engineer information

See Orem, UT salary details

$33.9K

$68.3K

$94.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer support engineer in Orem, UT is $68,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $78,200.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Orem, UT?

For Remote Customer Support Engineer jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Orem, UT look for?

The top searched job categories for Remote Customer Support Engineer jobs in Orem, UT are:

What cities near Orem, UT are hiring for Remote Customer Support Engineer jobs?

Cities near Orem, UT with the most Remote Customer Support Engineer job openings:

Lead Mechanical Engineer

WSP

South Jordan, UT • On-site, Remote

$104K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago


WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants


Job description

This Opportunity

WSP currently has a career opportunity for a Lead Piping Engineer to join our team and support mining and metals, oil and gas, heavy industrial projects, and water sectors. This opportunity is for our Salt Lake City, UT office.  The following locations will also be considered: Tucson, AZ; Phoenix, AZ or Reno, NV offices.

The position is responsible for managing all aspects of piping engineering discipline. This position will entail leading small to large projects and will include interacting with all members of the project team, including the client, sub-contractors, and on-site construction contractors.

Are you looking for an opportunity to work with an established engineering consulting firm that values its employees' enthusiasm and technical contributions? We encourage you to apply for this opportunity. We provide the atmosphere to allow individuals to grow their career. We offer a varied and interesting diversity of clients and projects. We'd love you to join our team of friendly, hard-working, dedicated and collaborative professionals. Our ideal candidate is seeking challenging work and is committed to quality.

Location: Preferred location is in our Salt Lake City, UT.  However, the team will consider alternate locations, including Tucson AZ; Phoenix AZ, or Reno, NV offices.

Your Impact

  • Work closely with the department manager to develop, plan, evaluate and recommend solutions for difficult problems.
  • Contribute to preparation of proposals, discipline estimates, design deliverables including but not limited to calculations/lists/drawings, specifications and other engineering documentation using standards and/or new methods as required.
  • Produce drawings, calculations, and other engineering documentation and follows good engineering practices, relevant codes, and standards.
  • Supervise the preparation or prepare technical specifications for purchased equipment.
  • Coordinate and interface with vendors.
  • Prepare technical evaluations of supplier's proposals.
  • Prepare equipment performance specifications.
  • Develop technical reports.
  • Oversee and check work of other junior and mid-level mechanical engineers and designers.
  • Give effective presentations to customers.
  • Work with and communicate with project management team.
  • Assure that all work on assigned projects is timely, accurate and high quality.
  • Organize, plan, and coordinate own work as well as the resources assigned on a specific project.
  • Perform troubleshooting at operating mine, oil and gas plants, other heavy industrial plants, and water treatment facilities.
  • Experience with slurry pipelines, tailings systems, concentrate lines, and mine infrastructure.
  • Knowledge of abrasion-resistant materials and corrosion mitigation strategies.
  • Support design of pump stations, and process plant tie-ins.
  • Piping and pipeline system design including line sizing, routing, and material selection.
  • Experience with raw water, process water, potable water, and wastewater piping systems.
  • Knowledge of AWWA standards and municipal/industrial water infrastructure.
  • Knowledge of pump stations, treatment facilities, chemical systems, and transmission pipelines.
  • Pump and piping system hydraulic calculations using either Excel, AFT or similar software.
  • Pipe stress analysis using tools such as CAESAR II or AutoPIPE or similar software. AutoCAD, Revit, or other design program competence.
  • Preparation and review of line lists, valve lists, tie-point lists, and equipment schedules.
  • Will travel for meetings and site visits and accept remote assignments, as required. Approximately 10% - 15% travel.

Who You Are

Required Qualifications

  • Bachelor's degree in Mechanical Engineering.
  • Professional Engineer (P.E.) license and stamp is required in at least one state in USA with ability to acquire licenses in other states. An up to date NCEES record.
  • 7 - 10+ years of related engineering experience in an EPCM or similar company is required for this position.
  • Knowledge and understanding of how the mechanical and piping engineering activities integrate into a complete project.
  • Excellent written and oral communication skills.
  • Ability to work and communicate effectively with customers and vendors.
  • Ability to work with administrative supervision and effectively manage multiple and conflicting priorities.
  • Understanding the technical and commercial aspects of the organization's projects and proposals.
  • Proficient with Microsoft Office applications and specialized software packages used for mechanical and piping engineering and design.
  • Knowledge of relevant industry codes such as, but not limited to, ASME, API.
  • Preference will be given to candidate with experience in Mineral / Mining and/or Oil and Gas and/or Water Treatment projects.
  • Must pass background check.

Desired Qualifications

  • MS Degree or PhD in Mechanical Engineering (or related field) from ABET accredited program.
  • Project Management experience or a Project Management Professional (PMP) certification in an engineering consulting environment is a plus.
  • Design-Build project execution experience.

#LI-MC2

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 


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