ZipRecruiter

Log In

2

Remote Customer Success Jobs in San Ramon, CA (NOW HIRING)

Overjet

Director of Customer Success, SMB

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

In this role, you will be responsible for ensuring that our customers achieve success with our ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Workato

Customer Success Program Manager

Palo Alto, CA · Remote

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

About the Role We're hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp. This role will design, operationalize, and lead programs that activate, retain ...

Revic

Founding Customer Success Lead

San Francisco, CA · Remote

Premium health, dental, vision -- we take care of our people Remote: SF, Vancouver, New York or ... Build the customer success motion from day zero -- and watch it scale with the company * Grow at ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in San Ramon, CA

Remote Customer Success information

See San Ramon, CA salary details

$36.3K

$92.8K

$156.5K

How much do remote customer success jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote customer success in San Ramon, CA is $92,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in San Ramon, CA?

The most popular types of Customer Success jobs in San Ramon, CA are:

What job categories do people searching Remote Customer Success jobs in San Ramon, CA look for?

The top searched job categories for Remote Customer Success jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Customer Success jobs?

Cities near San Ramon, CA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in San Ramon, CA as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,826 per year, or $44.6 per hour.

Enterprise Customer Success Manager

San Francisco, CA • On-site, Remote

Overstory
See more jobs at Overstoryexternal

Full-time

Re-posted 10 days ago

Key responsibilities

  • Manage 1-3 strategic accounts in California, serving as the primary point of contact and trusted advisor.

  • Coordinate with technical teams to ensure high-quality, on-time delivery throughout the delivery season.

  • Drive change management and adoption of Overstory within customer organizations to embed the platform into workflows.

Job description

Role & Team

At Overstory, the Enterprise Customer Success Manager is responsible for building deep, strategic relationships with our most important customers - guiding them through delivery seasons, driving organizational change, and expanding and renewing contracts. With a strong grasp of both customer needs and the Overstory platform, your goal is to make our customers measurably successful. This individual will report to our Head of Customer Success.

Time Zone/Location Requirement: San Francisco Bay Area/PST

What You'll Do
  • Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor.
  • Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization.
  • Coordinate with technical teams to ensure feasible planning and on-time, high-quality execution throughout the delivery season.
  • Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization.
  • Work closely with the product team to inform the roadmap. Because of your deep proximity to customer needs, you will have a meaningful opportunity to shape how the product evolves.
  • Identify and execute on expansion opportunities - including upsells and new product adoption -  to grow the strategic value of each account.
Skills & Experience
  • Progressive experience working with California-based utilities.
  • Demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks.
  • Experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption.
  • 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish.
  • Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role.
  • Willingness/ability to travel locally for on-site customer visits (driver's license required), with occasional travel for industry conferences.
Traits We Value For This Role
  • Empathy: You are empathetic and build strong relationships. You can easily step into the shoes of customers to understand their perspective, challenges and needs. You want to make our customers successful.
  • Communication: You are an excellent communicator with non-technical and technical stakeholders from the customer and the Overstory team.
  • Project management: Strong project management skills, including the ability to plan and coordinate multiple projects at the same time. With your organization skills and ability to set people in motion you bring projects to a successful conclusion.
  • Commercial thinker: You are commercially savvy and have the ability to drive customer conversion, retention and growth.

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer
  • Competitive, location-specific compensation and benefits 
  • Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
  • Home office stipend, coworking and ongoing education budgets 
  • A company culture that genuinely embodies each of our core values
  • To be part of truly mission-driven work that reduces wildfires, protects earth's natural resources and helps solve our climate crisis

Apply