The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory ...
Quick apply
The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory ...
The Position Sequencing.com is seeking a Customer Success Specialist to join the team. In this role ... remote, shift based environment. The Impact * Provide responsive, high quality support to customers ...
The Position Sequencing.com is seeking a Customer Success Specialist to join the team. In this role ... remote, shift based environment. The Impact * Provide responsive, high quality support to customers ...
Customer Success Specialist
Denver, CO · Remote
$65K/mo
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist, you\'ll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
Denver, CO · Remote
$65K/mo
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist, you\'ll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five ...
Customer Success Specialist Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five ...
Customer Success Specialist Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five ...
Customer Success Specialist Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five ...
Customer Success Specialist The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline ...
Customer Success Specialist The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline ...
Customer Success Specialist
Denver, CO · On-site +1
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
Denver, CO · On-site +1
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
Denver, CO · Remote
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
Denver, CO · Remote
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
Denver, CO · Remote
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Quick apply
Customer Success Specialist
Denver, CO · Remote
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist
$50K - $65K/yr
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Specialist , you'll serve as a trusted advisor and product expert, guiding ... Fully remote position with a collaborative and supportive team. * Opportunity to make a meaningful ...
Customer Success Specialist Join Hire Hangar and work with fast-growing global companies while building a long-term career. In this role, you'll lead client relationships from onboarding through ...
Customer Success Specialist Join Hire Hangar and work with fast-growing global companies while building a long-term career. In this role, you'll lead client relationships from onboarding through ...
Customer Success Specialist Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five ...
Customer Success Specialist Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five ...
Customer Success Specialist
$54K - $60K/yr
PTO
As such, we need an experienced Customer Success Specialist to own the process of helping our ... This is a remote position but you need to be based in the US and be willing to work Pacific hours.
Customer Success Specialist
$54K - $60K/yr
PTO
As such, we need an experienced Customer Success Specialist to own the process of helping our ... This is a remote position but you need to be based in the US and be willing to work Pacific hours.
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Customer Success Specialist
$16 - $22/hr
... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and ...
Remote Customer Success Specialist information
See salary details
$11.54 - $13.59
7% of jobs
$13.59 - $15.65
5% of jobs
$17.41 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.70
15% of jobs
$17.70 - $19.76
17% of jobs
The median wage is $20.58 / hr.
$19.76 - $21.81
16% of jobs
$21.81 - $23.86
13% of jobs
$24.30 is the 75th percentile. Wages above this are outliers.
$23.86 - $25.92
15% of jobs
$25.92 - $27.97
8% of jobs
$27.97 - $30.03
2% of jobs
$30.03 - $32.08
2% of jobs
$32.08 - $34.13
1% of jobs
$11
$21
$34
How much do remote customer success specialist jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for remote customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.
What is a remote customer success specialist?
A Remote Customer Success Specialist is responsible for ensuring customers have a positive experience with a company's products or services. They work remotely to assist clients with onboarding, troubleshooting, and maximizing value from the product. Their role involves maintaining strong customer relationships, addressing concerns, and helping reduce churn. They often collaborate with sales, support, and product teams to improve the customer journey. Effective communication, problem-solving, and empathy are key skills for success in this role.
What are the key skills and qualifications needed to thrive as a remote customer success specialist?
To thrive as a Remote Customer Success Specialist, you need strong communication skills, a customer-focused mindset, and experience in account management or support, often supported by a bachelor's degree or relevant work experience. Familiarity with CRM platforms such as Salesforce or HubSpot, and proficiency with virtual collaboration tools like Zoom and Slack, are typically required. Standout candidates excel in empathy, problem-solving, and time management, as well as the ability to build rapport remotely. These skills ensure exceptional customer experiences, foster long-term client relationships, and contribute to overall business retention and growth in a remote setting.
What are some common challenges faced by remote customer success specialists, and how can they be overcome?
Remote Customer Success Specialists often encounter challenges such as maintaining clear communication with clients across different time zones and building strong relationships without face-to-face interactions. To overcome these, they rely heavily on proactive outreach, regular virtual meetings, and the effective use of collaboration tools to keep clients engaged and informed. It's also important to stay organized and responsive, promptly addressing customer concerns to build trust from a distance. Continuous learning and adaptability help specialists adjust to evolving customer needs and improve service quality, ensuring success in a remote environment.
More about Remote Customer Success Specialist jobs
What cities are hiring for Remote Customer Success Specialist jobs?
Cities with the most Remote Customer Success Specialist job openings:
What are the most commonly searched types of Customer Success Specialist jobs?
The most popular types of Customer Success Specialist jobs are:
What states have the most Remote Customer Success Specialist jobs?
States with the most job openings for Remote Customer Success Specialist jobs include:
What job categories do people searching Remote Customer Success Specialist jobs look for?
The top searched job categories for Remote Customer Success Specialist jobs are:
- Customer Success Leader
- Customer Success Manager Iii
- Full Time Customer Success Manager Edtech
- Full Time Senior Customer Success Manager
- Weekend Customer Success
- Customer Success Training Program
- Associate Customer Success Manager
- Customer Success Manager Hybrid
- Customer Success Associate
- Ehr Customer Success Manager
Job description
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
Requirements:
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows
About PenLink
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Lincoln, NE, US
Year founded
1986