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Remote Customer Success Representative Jobs in Texas

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Getaway

Remote Customer Representative

Houston, TX · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range: $85K - $115K (not including benefits) General Position Description The Customer Success Manager is ...

Getaway

Remote Customer Representative

Houston, TX · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

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All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Texas

Remote Customer Success Representative information

See Texas salary details

$10

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How much do remote customer success representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote customer success representative in Texas is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.51 per hour, depending on experience, location, and employer.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are the most commonly searched types of Customer Success Representative jobs in Texas?

The most popular types of Customer Success Representative jobs in Texas are:

What are popular job titles related to Remote Customer Success Representative jobs in Texas?

For Remote Customer Success Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in Texas look for?

The top searched job categories for Remote Customer Success Representative jobs in Texas are:

What cities in Texas are hiring for Remote Customer Success Representative jobs?

Cities in Texas with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,927 per year, or $22.6 per hour.

Customer Success Manager

Kofile Inc.

Dallas, TX • On-site, Remote

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Company Description
At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens' needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.
Kofile has been a market leader in serving local governments for the last 10 years. We help local governments modernize operations and improve citizen access and engagement. Our solutions include a full suite of premium and software for record retention and recording applications. The company and its culture are built entirely around putting customers first. Our 3,000+ customers cover nearly half of the U.S. population, and customer loyalty is unsurpassed in the industry.
Job Description
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding, adoption, value realization, renewal, and expansion. Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales, Product, Implementation, Engineering, and Support teams to accelerate time-to-value, drive platform adoption, monitor customer health, and identify growth opportunities. This role is responsible for transforming customer engagement into long-term recurring revenue by increasing retention, expanding usage across departments and use cases, generating customer advocacy, and delivering actionable product feedback that helps shape the future roadmap of Kleio.
Position Summary
Kofile is seeking an experienced and customer-focused Customer Success Manager (CSM) to lead customer adoption, retention, and growth for Kleio, Kofile's AI-powered document intelligence and engagement platform.
The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to customers, helping them achieve strategic business outcomes while maximizing the value realized from Kleio. The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring revenue growth.
The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered technologies. The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes.
Key Responsibilities
Customer Onboarding & Adoption
  • Own the customer journey from implementation through ongoing adoption.
  • Support onboarding activities to accelerate time-to-value.
  • Develop customer success plans aligned to customer business goals and desired outcomes.
  • Deliver customer enablement, training, and adoption programs.
  • Monitor platform utilization, engagement, and adoption trends.
  • Drive adoption of new Kleio capabilities, AI features, and platform releases.

Customer Health & Retention
  • Build executive-level relationships with customer stakeholders.
  • Conduct Quarterly Business Reviews (QBRs) and success reviews.
  • Monitor customer health scores and renewal readiness.
  • Identify adoption risks and proactively execute mitigation plans.
  • Manage escalations and coordinate resolution across internal teams.
  • Drive customer satisfaction and long-term retention.

Growth & Expansion
  • Identify opportunities to expand Kleio usage across departments, users, and business units.
  • Partner with Sales teams on account growth strategies.
  • Support cross-sell and upsell initiatives.
  • Develop account expansion recommendations based on customer needs and usage patterns.

AI Value Realization
  • Help customers quantify and communicate business value achieved through Kleio.
  • Demonstrate operational efficiencies and productivity improvements.
  • Drive adoption of AI-powered search and interaction
  • Promote best practices for AI-enabled information management and knowledge discovery.
  • Ensure customers recognize measurable outcomes tied to their investment.

Product Feedback & Customer Advocacy
  • Collect customer feedback and communicate insights to Product Management.
  • Identify opportunities for customer references, testimonials, and case studies.
  • Support customer advisory programs and roadmap discussions.
  • Advocate for customer needs and priorities across the organization.
  • Contribute strategic input that informs future product direction.

Qualifications
Experience
  • 5+ years of Customer Success, SaaS Account Management, Professional Services, Consulting, or related experience.
  • Proven success managing enterprise customer relationships.
  • Demonstrated experience driving software adoption, renewals, and account expansion.
  • Experience conducting executive business reviews and strategic customer conversations.
  • Familiarity with SaaS subscription business models and recurring revenue metrics.

Skills
  • Exceptional relationship-building and communication skills.
  • Strong executive presentation and storytelling abilities.
  • Strategic thinking and consultative problem-solving.
  • Data-driven decision-making using usage and customer health metrics.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Experience working cross-functionally across Sales, Product, Engineering, and Support.

Preferred Qualifications
  • Experience with AI-powered software platforms.
  • Experience with AWS Cloud Services and Amazon Bedrock Suite is highly desirable.
  • Experience in GovTech, records management, archives, libraries, museums, or information management solutions.
  • Familiarity with enterprise search, metadata management, content services, or document intelligence platforms.
  • Experience supporting public sector and regulated industry customers.
  • Understanding of digital transformation and SaaS adoption programs.

Why This Role Matters
Customer Success is the operating system that transforms Kleio from a software sale into a long-term customer partnership. This role protects recurring revenue, accelerates adoption, expands customer value, strengthens customer advocacy, provides strategic input to product development, and creates a scalable foundation for long-term SaaS growth. Ultimately, the Customer Success Manager helps maximize customer lifetime value while driving sustainable revenue growth, increased Net Revenue Retention, and long-term enterprise value creation for Kleio.
Additional Information
Benefits:
As a full-time employee, you will receive access to the following benefits
  • Leadership and career development opportunities
  • Low cost insurance (medical, dental, vision, life & disability)
  • 401(k) plan (company matching)
  • Paid holidays
  • PTO
  • Paid maternity & paternity leave
  • Educational assistance
  • Business casual environment

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