2

Remote Customer Success Engineer Jobs in Utah (NOW HIRING)

Product Marketing Manager

Eden, UT ยท Remote

$149K/yr

This role partners closely with Sales, Customer Success, Product, and Demand Gen to turn our ... Communicate clearly and proactively in a remote-first environment Qualifications Required * 4+ ...

Remote (US) About HG Insights HG Insights is the pioneer of Revenue Growth Intelligence. For more ... Build and maintain strong pipelines across Sales, Customer Success, Engineering, G&A, Finance, IT ...

Legal Innovation Partner

Lehi, UT ยท On-site +1

$190K - $210K/yr

You are not a typical customer success manager - you are an expert in legal AI strategy and ... Collaborate with the Product and Engineering teams to channel client feedback into the product ...

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

Collaborate with internal teams, including sales engineers and customer success managers, to ensure ... Remote work can be conducted at managers discretion and in accordance with company hybrid policy.

You'll partner closely with Engineering, Data, Customer Success, and external clients to define ... Enjoy remote work, flexible PTO, and a healthy work-life balance. * Career Growth: Access ...

Sr Business Value Consultant

Draper, UT ยท Remote

$130K - $150K/yr

SR BUSINESS VALUE CONSULTANT REMOTE, US; RALEIGH, NC; DRAPER, UT; MOUNTAIN VIEW, CA Egnyte is a ... Engineering,you'll work closely with our customers, prospects, and our Customer Success and Sales ...

This position is remote; however, due to specific position requirements, the employer cannot hire ... Customer Success, and Leadership to coordinate issue resolution Proactively flag at-risk customer ...

New

$26/hr

This position is remote; however, due to specific position requirements, the employer cannot hire ... Customer Success, and Leadership to coordinate issue resolution Proactively flag at-risk customer ...

New

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Success Measures * Proactive Remediation: Decreased time-to-remediation for vulnerabilities ...

Showing results 41-60

Remote Customer Success Engineer information

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Utah? The most popular types of Customer Success Engineer jobs in Utah are:
What cities in Utah are hiring for Remote Customer Success Engineer jobs? Cities in Utah with the most Remote Customer Success Engineer job openings:

Product Marketing Manager

Audiohook

Eden, UT โ€ข Remote

$149K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday


Job description

Role Overview

The Product Marketing Manager will own how Audiohook is positioned, launched, and adopted โ€” with a special emphasis on post-close activation. You\'ll make sure customers don\'t just sign on, but quickly reach value, expand usage, and become long-term advocates. This role partners closely with Sales, Customer Success, Product, and Demand Gen to turn our platform\'s strengths into clear customer outcomes.

Key ResponsibilitiesPost-Close Activation
  • Design and operationalize the customer onboarding journey, in-product education, and lifecycle communications that drive time-to-value and feature adoption

  • Partner with Customer Success and Sales to identify activation drop-off points and ship targeted programs to improve them

  • Increase 90-day customer activation rate by a measurable amount within 6 months of hiring

  • Build customer-facing case studies, testimonials, and reference programs that fuel both new business and expansion

Positioning & Messaging
  • Own positioning, messaging, and narrative for Audiohook\'s platform and key product lines

  • Conduct ongoing customer, prospect, and competitive research to sharpen positioning and identify opportunity areas

Launches & Sales Enablement
  • Lead go-to-market for new product launches: positioning, sales enablement, customer comms, launch assets, and measurement

  • Build sales enablement assets: pitch decks, one-pagers, battle cards, ROI calculators, and objection-handling guides

Cross-Functional Collaboration
  • Partner with Demand Gen on campaign messaging and Product on roadmap inputs from the field

  • Communicate clearly and proactively in a remote-first environment

QualificationsRequired
  • 4+ years of B2B product marketing experience

  • Demonstrated experience owning post-close activation, onboarding, or lifecycle marketing โ€” not just top-of-funnel launches

  • Strong writing skills; able to turn complex technical capabilities into clear, compelling narratives for buyers and users

  • Hands-on experience with product launches end-to-end: positioning, enablement, comms, and measurement

  • Comfortable working directly with customers โ€” interviews, advisory boards, win/loss research

Preferred
  • Experience in adtech, martech, or SaaS

  • Experience building reference programs or customer advocacy motions

  • Experience in a startup or high-growth company

  • Comfort using AI tools to research, draft, and iterate on messaging

What We Offer
  • Fully remote work environment

  • Competitive salary and equity opportunities

  • Performance bonuses

  • Health, dental, and vision benefits

  • Other benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend

  • Flexible PTO and remote-friendly culture

  • Bi-annual Corporate Offsites

  • Opportunity to help shape a function at a rapidly scaling tech company