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Remote Customer Success Engineer Jobs in Utah (NOW HIRING)

401GO

Success Advocate Manager

Sandy, UT · Remote

United States (Remote) Description 401GO is a rapidly growing fintech start-up with a relentless ... Experience using CRM systems and client management platforms. * Experience with 401(k) plans ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$21/hr

Collaborate with Leave Specialists, Customer Success Managers, pod leads, and managers to ensure work is completed accurately and on time. #LI-Remote

LVT

Principal Value Engineer

American Fork, UT · On-site +1

$171K - $229K/yr

This role can be remote, with regular travel required (typically under 25%) to partner with account ... Collaborate with Sales, Customer Success, Enablement, and Marketing to roll out value-selling best ...

Cybercoders

Chief Product Officer (Remote)

Provo, UT · Remote

Collaborate closely with engineering, sales, customer success, finance, and marketing to ensure ... Remote * PTO * Potential Equity options - For this position, you must be currently authorized to ...

New

Hitachi Careers

Software Engineer

UT · Remote

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide ... This is a remote position but may require occasional travel to a JR Automation or customer facility.

Egnyte

Senior Sales Engineer

Draper, UT · Remote

$125K - $140K/yr

SENIOR SOLUTIONS ENGINEER US REMOTE; RALEIGH, NC, DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR PASSION ... You will also provide guidance to teammates to support customer success across the growing AEC ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

United States - UT - Sandy Remote Operations Engineer Full-Time, Permanent Sandy, UT (In-person ... Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site +1

Our success has been built through intense innovation, a customer-first mentality and a team of ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

NetDocuments

Legal Innovation Partner

Lehi, UT · On-site +1

You are not a typical customer success manager - you are an expert in legal AI strategy and ... Collaborate with the Product and Engineering teams to channel client feedback into the product ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Utah

Remote Customer Success Engineer information

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Utah? For Remote Customer Success Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Utah look for? The top searched job categories for Remote Customer Success Engineer jobs in Utah are:
What cities in Utah are hiring for Remote Customer Success Engineer jobs? Cities in Utah with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Remote Inbound Customer Service Representative

Remote Inbound Customer Service Representative

Henry Day Ford

Riverdale, UT • Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking forRemote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start July 20th, 2026.

Network Requirements:

  • Ethernet connection only (must be hard-wired to router or wall port)
  • Minimum speeds: 50 Mbps download / 20 Mbps upload
  • Maximum ping: 40 ms or lower

Equipment Requirements:

  • Technical Requirements

  • Internet Requirements

  • Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
  • Minimum 50 Mbps download speed
  • Minimum 20 Mbps upload speed
  • Maximum 40 ms ping or lower
  • Must provide 3 speed test results taken at different times during working hours for approval

  • Computer Requirements

  • Operating System: Windows 11 required (Mac/Apple products not supported)
  • Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
  • Memory (RAM): Minimum 16 GB
  • Storage: Minimum 256 GB

  • Equipment & Peripherals

  • Must provide your own equipment
  • Dual monitors (2 or more required)
  • Webcam (required)
  • Smartphone (required for authentication purposes)
  • Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
  • Keyboard and mouse

Here's what you'll be doing:

  • Answer inbound customer calls promptly and professionally.
  • Determine the customer's concerns and schedule the necessary appointment.
  • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
  • Document and update customer records.
  • Establish and maintain great customer relationships.
  • Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:

  • Positive, energetic, enthusiastic, and service-oriented.
  • Must provide your own equipment
  • Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
  • The ability to help solve customer problems
  • Excellent problem-solving and communication skills. (Written and verbal)
  • Ability to multitask, organize & prioritize-in other words, work smart.
  • Previous customer service or call center experience is a plus.
  • High School Diploma or equivalent
  • Must be 18 years or older and authorized to work in the U.S.
  • Bilingual in Spanish is a PLUS!
  • Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

  • Earn a college degree, no cost to you!
  • Paid training-we care about your success.
  • Flexible schedule!
  • Real career growth at a nationwide automotive powerhouse
  • Competitive base pay
  • Paid Time Off
  • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
  • 401 (k) with Company match
  • Optional Year-end bonus program
  • Employee discounts on Vehicle Purchase, Parts, Service, and More!
  • Great people with a great culture

Job Type: Full-Time (35-40-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))

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