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Remote Customer Success Assistant Jobs in Rochester, NY

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post ... Fully remote role * Medical benefits

Webbing

Sales Engineer - USA

York, NY · On-site +1

... customer success to ensure internal alignment. * Prepare and communicate weekly and quarterly ... Fully remote role. * Medical benefits. #LI-HT1

Webbing

Head of Sales Americas

York, NY · On-site +1

... and Customer Success. What You'll Do • Own and drive revenue growth across the Americas • ... Fully remote role. * Medical benefits. #LI-HT1

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Rochester, NY

Remote Customer Success Assistant information

See Rochester, NY salary details

$11

$23

$46

How much do remote customer success assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote customer success assistant in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Rochester, NY? The most popular types of Remote Customer Success jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Success Assistant jobs in Rochester, NY? For Remote Customer Success Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Assistant jobs in Rochester, NY look for? The top searched job categories for Remote Customer Success Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Success Assistant jobs? Cities near Rochester, NY with the most Remote Customer Success Assistant job openings:
Remote Customer Success Assistant jobs near you

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

Apply