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Remote Customer Success Assistant Jobs in Rochester, NH

Symmetry

Remote Sales

Sandown, NH · Remote

$60K - $100K/yr

Your level of success will be determined by several factors, including the amount of work you put ... customers in the geographic areas in which you choose to work.

Workiva

Spring 2027 Intern - Sales Analyst

Rochester, NH · On-site +1

$21/hr

... and Customer Success. You will assist with sales data analysis, contract renewal engagement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Sales Analyst

Derry, NH · On-site +1

$21/hr

... and Customer Success. You will assist with sales data analysis, contract renewal engagement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Sales Analyst

Concord, NH · On-site +1

$21/hr

... and Customer Success. You will assist with sales data analysis, contract renewal engagement ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

HMG Careers

Remote Sales Representative

Union, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Coordinator Remote

Eliot, ME · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Consultant Remote

Dover, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Remote Sales Representative

Rochester, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Coordinator Remote

West Kennebunk, ME · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Consultant Remote

Somersworth, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Loftware

Principal Product Manager

Portsmouth, NH · On-site +1

$140K - $180K/yr

Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours * Reading, United ... Define and track success using clear metrics (customer adoption, business impact, quality)

HMG Careers

Sales Representative Remote

Concord, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Rochester, NH

Remote Customer Success Assistant information

See Rochester, NH salary details

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How much do remote customer success assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote customer success assistant in Rochester, NH is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Rochester, NH?

The most popular types of Remote Customer Success jobs in Rochester, NH are:

What are popular job titles related to Remote Customer Success Assistant jobs in Rochester, NH?

For Remote Customer Success Assistant jobs in Rochester, NH, the most frequently searched job titles are:

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The top searched job categories for Remote Customer Success Assistant jobs in Rochester, NH are:

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Cities near Rochester, NH with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Sales Manager, AVIAS (Airport Infrastructure and Planning Software)

Concord, NH • On-site, Remote

McFarland-Johnson Inc
Engineering Professional Services • 51 - 200 employees
Learn more about McFarland-Johnson Incexternal

Full-time

Re-posted 17 days ago

Job description

EOE Statement
Our employee owners come to MJ for the variety of project work and stay for the people they work with on those projects! Our people set MJ apart and drive our success for our clients. MJ provides an inclusive environment and rewards employee owners' hard work. Our culture of innovation and collaboration fosters creativity and encourages employees to do their best work.
MJ is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.
Applicants who wish to apply for an open position with MJ who require reasonable accommodation in order to complete the application process may contact MJ's Human Resources Department at employment@mjinc.com to request assistance.
Category
Infrasolutions
Description
Division: InfraSolutions by McFarland Johnson, Inc.
Location: Flexible/Remote (U.S.); ~40-60% travel
Reports to: Director, InfraSolutions (or VP, Director of Technology)
About AVIAS
AVIAS is MJ's cloud-based, comprehensive airport management platform, a suite of specialized applications that streamline operations, enhance planning and compliance, and support smarter, data-driven airport decisions. Modules include AEROCLEAR (obstruction analysis), CAPLAN (airport system management), DAT (dynamic analysis for forecasting/finance), FLOW (terminal demand & capacity planning), INSPECT (Part 139 inspections & asset management with NOTAM integration), RUMBLE (pavement management), and SITES (real estate/land development). AVIAS is hosted on AWS and delivered as a secure, browser-based solution.
Role Summary
Own revenue growth for AVIAS across North America. You'll prospect, qualify, run the full sales cycle, and close with airport operators and sponsors, while acting as a strategic voice of the customer to shape product roadmaps, packaging, and pricing. You'll work hand-in-hand with The Infrasolutions Director, The Software Development Team, Marketing, and Business Development to refine go-to-market motions and elevate MJ's processes, always with the goal of making process more efficient.
Key Responsibilities
Sales & Revenue
  • Build and manage a robust pipeline of airport prospects and partners; lead discovery, product demos, solution design, proposals, and negotiations through close.
  • Sell across the AVIAS suite, positioning modules (e.g., FLOW for terminal planning; INSPECT for Part 139 inspections; SITES for real estate; RUMBLE for pavement) to match airport needs and priorities.
  • Develop multi-year, expansion-oriented account plans; drive renewals, cross-sell, and upsell. Work with MJ's current client managers to leverage existing relationships to introduce AVIAS and build pipeline.
  • Maintain accurate forecasting, activity, and deal hygiene in Deltek CRM; meet or exceed quarterly/annual quota. (TBD)

Market & Product Leadership
  • Capture and synthesize customer feedback (features, workflows, integrations, reporting) and feed it into prioritized product roadmaps; champion rapid validation cycles with the software development team.
  • Collaborate on pricing and packaging strategies by customer size and use case; provide competitive insights from active deals.

Marketing & Business Development Collaboration
  • Co-create campaigns, case studies, webinars, conference strategies, and enablement content; ensure messaging reflects AVIAS value for operations, planning, and compliance.
  • Tighten lead management processes with Marketing/BD; improve handoffs, qualification criteria, and reporting.
  • Represent MJ and AVIAS at industry events (AAAE, ACI-NA, regional associations), delivering talks/demos as needed.

Customer Success & Advocacy
  • Set clear success plans with new customers; ensure smooth onboarding and measurable results (e.g., inspection cycle times, terminal capacity insights, pavement lifecycle planning, real estate portfolio visibility).
  • Develop executive champions and case studies to support scale.

Minimum Qualifications
  • 3+ years in B2B sales with experience selling software/SaaS (enterprise solutions preferred).
  • 3+ years working with airport clients (planning, operations, engineering, maintenance, or IT). Aviation background may be consulting, public sector, OEM, or software, software experience not required for the full five years but must have significant airport client interaction.
  • Proven track record managing complex sales cycles with public agencies/authorities, RFP/RFQ processes, and multi-stakeholder committees.
  • Strong solution selling: discovery, ROI/TCO, business case creation, and executive storytelling.
  • Familiarity with airport planning/operations concepts such as Part 139 inspections/NOTAMs, terminal LoS/capacity, pavement management, obstruction analysis, and real estate/land development. (mjinfrasolutions.com, YouTube)
  • Excellent written, verbal, and presentation skills; comfortable leading live demos and workshops.
  • Willingness to travel 40-60% to customers, conferences, and MJ offices.

Preferred Qualifications
  • Experience selling platforms with multiple modules/tiers and usage-based add-ons.
  • Background influencing product roadmaps and pricing/packaging for SaaS.
  • Working knowledge of cloud/SaaS fundamentals (security, uptime, browser-based access, AWS).
  • Existing relationships across airport sponsors, operators, and consulting partners.

Core Competencies
  • Enterprise Sales Strategy & Execution
  • Customer Discovery & Value Engineering
  • Public-Sector/Authority Procurement & Contracting
  • Product Roadmap Influence
  • Cross-functional Collaboration (Product/Marketing/BD/Delivery)
  • Pipeline Management & Forecasting (CRM discipline)
  • Executive Communication & Industry Thought Leadership

Compensation & Benefits
  • Competitive base salary plus commission/bonus tied to ARR, expansions, reimbursables and renewals; benefits per MJ policy.

Why MJ
InfraSolutions is MJ's technology-forward division, purpose-built to modernize airport planning and operations with platforms like AVIAS that digitize data, improve decisions, and reduce operational costs. You'll join a team shaping how airports plan, operate, and invest.
Position Requirements
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
City
State
Keywords
Pay Range
Exempt/Non-Exempt
Non-Exempt
Open Date
5/1/2026
This position is currently accepting applications.

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