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Remote Customer Success Assistant Jobs in Rochester, NH

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site +1

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly ...

Camesi Agency

Sales Manager Remote

Portsmouth, NH · Remote

$80K - $120K/yr

Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... success. The Camesi Agency values professional development and promotes from within as team members ...

Camesi Agency

Remote Sales Manager

Portsmouth, NH · Remote

$80K - $120K/yr

Manage sales activities and maintain accurate client records in the CRM. * Track performance ... success. * The Camesi Agency values professional development and promotes from within as team ...

Symmetry

Remote Sales

Sandown, NH · Remote

$60K - $100K/yr

Your level of success will be determined by several factors, including the amount of work you put ... customers in the geographic areas in which you choose to work.

HMG Careers

Sales Consultant Remote

Sanford, ME · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Remote Sales Representative

Kezar Falls, ME · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Remote Sales Representative

Rochester, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Coordinator Remote

Sanford, ME · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Consultant Remote

Milton Mills, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Remote Sales Representative

Union, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Coordinator Remote

Milton Mills, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Consultant Remote

Somersworth, NH · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Rochester, NH

Remote Customer Success Assistant information

See Rochester, NH salary details

$11

$23

$46

How much do remote customer success assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote customer success assistant in Rochester, NH is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Rochester, NH?

The most popular types of Remote Customer Success jobs in Rochester, NH are:

What are popular job titles related to Remote Customer Success Assistant jobs in Rochester, NH?

For Remote Customer Success Assistant jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Rochester, NH look for?

The top searched job categories for Remote Customer Success Assistant jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Remote Customer Success Assistant jobs?

Cities near Rochester, NH with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Vendor Success Associate

Bottomline

Portsmouth, NH • On-site, Remote

Full-time

Posted 20 days ago

Job description

Customer Success Associate - Paymode-XLocation

Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly collaboration days)  

About Bottomline

Bottomline is at the forefront of digital transformation in the financial services industry. As a growing global market leader, we help banks and businesses modernise their payment operations, strengthen customer relationships, and drive growth through innovative digital payment solutions.

Our culture is built on collaboration, innovation, and customer success. We empower our employees to think like owners, deliver exceptional experiences, and help our customers achieve their business goals.

The Role

We are seeking a Customer Success Associate to join our Vendor Success team and support the continued growth of the Paymode-X network.

In this role, you will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention. You will serve as a trusted point of contact for vendor enquiries and escalations, working cross-functionally to resolve issues, protect revenue, and deliver an outstanding customer experience.

This is an excellent opportunity for someone who is passionate about customer success, enjoys problem-solving, and thrives in a fast-paced fintech environment.

Key Responsibilities
  • Respond to and resolve customer enquiries by educating customers on the value and benefits of Paymode-X services.
  • Drive customer engagement and adoption of Paymode-X features and capabilities.
  • Manage vendor enquiries and escalations through to successful resolution, ensuring a positive customer experience.
  • Identify potential retention risks and collaborate with internal teams to develop effective solutions and protect revenue.
  • Build strong relationships with customers to support long-term engagement and commitment to the Paymode-X network.
  • Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to address customer questions and concerns.
  • Support customer reviews by gathering, analysing, and presenting data from Paymode-X applications and back-office systems.
  • Contribute to process improvement initiatives by identifying and sharing best practices that enhance efficiency and effectiveness.
What We're Looking ForRequired Skills & Experience
  • Minimum of 1 year of experience within the FinTech, payments, or financial services industry.
  • Strong customer service and relationship management skills.
  • Excellent verbal and written communication skills with the ability to engage effectively at different organisational levels.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • A genuine passion for helping customers succeed.
  • Strong problem-solving skills with the ability to take ownership and drive issues to resolution.
  • Positive, proactive, and self-motivated approach.
  • Team-oriented mindset with the confidence to work independently when required.
Preferred Qualifications
  • Understanding of the payments ecosystem, financial technology landscape, and industry trends.
  • Experience using CRM platforms and customer success management tools.
  • Experience reporting on customer success programmes, customer engagement, or retention activities.
Education
  • Bachelor's degree (or equivalent) in Business, Technology, Finance, or a related field.
Why Join Bottomline?

At Bottomline, you'll have the opportunity to work with innovative technology, collaborate with talented colleagues across the globe, and make a direct impact on our customers' success. We are committed to fostering an inclusive environment where employees can develop, grow, and thrive.

Join us and help shape the future of business payments.

Apply