ZipRecruiter

Log In

2

Remote Customer Experience Analyst Jobs in Rochester, NH

FHR

M4-14Lead Security Analyst 141809

Concord, NH · Remote

100% remote. Our direct client has a new opening for a Lead Security Analyst 141809 This job is 14 ... Top 3 Skills: 5 to 7 years of experience in a leadership role, information security, relationship ...

Camesiagency

Remote Insurance Agent

Portsmouth, NH · Remote

$80K - $150K/yr

Sales, leadership, or customer service experience is helpful but not required. * Willingness to obtain a Life & Health insurance license; licensing support is provided. What We Offer * 100% remote ...

Camesiagency

Remote Sales Manager

Portsmouth, NH · Remote

$80K - $130K/yr

Sales, leadership, or customer service experience is helpful but not required * Willingness to obtain a Life & Health insurance license (we help with the process) What We Offer * 100% Remote Work

InsuraTec

Sales Representative (Remote)

Dover, NH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

InsuraTec

Sales Representative (Remote)

Rochester, NH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

next page

Showing results 1-20

All JobsCustomer Experience Analyst JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Rochester, NH

Remote Customer Experience Analyst information

See Rochester, NH salary details

$18

$39

$66

How much do remote customer experience analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote customer experience analyst in Rochester, NH is $39.65, according to ZipRecruiter salary data. Most workers in this role earn between $31.78 and $44.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Rochester, NH? For Remote Customer Experience Analyst jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Rochester, NH look for? The top searched job categories for Remote Customer Experience Analyst jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Customer Experience Analyst jobs? Cities near Rochester, NH with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you
User Experience Researcher

User Experience Researcher

Southern New Hampshire University

Manchester, NH • On-site, Remote

$70K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Southern New Hampshire University rating

8.8

Company rating: 8.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

38th of 560 rated colleges and universities

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact - from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
Job Profile Summary
The User Experience Researcher provides insights into the user experience, helping product and design teams to create user-friendly products based on user feedback rather than assumptions. You will conduct usability tests, expert evaluations, and in-depth research interviews to create personas, customer journey maps, process flows and more. This is a remote friendly position (#LI-Remote). You will report to the Director of User Experience Research and Design.
In this Role:
  • You will lead user research to uncover new insights and opportunities, understand current needs and expectations, and test potential design solutions.
  • You will collaborate with partners, designers, product managers and developers on research activities, strategy sessions, brainstorming, design, and testing of new concepts.
  • You will establish a research portfolio that looks across the end-to-end lifecycle in alignment with SNHU's customer experience strategy, value chain, and customer performance indicators.
  • You will manage multiple research projects simultaneously by coordinating scope, timeline, and partners in detailed project plans and other project documents.
  • You will develop well-crafted research plans with clear research goals.
  • You will conduct usability sessions.
  • You will develop and implement quantitative surveys.
  • You will conduct partner and client interviews.
  • You will create prototypes using Figma or similar technology.
  • You will identify insights by analysis of quantitative and qualitative data from research.
  • You will translate insights into relevant recommendations across digital and physical products, services, and spaces, providing a pipeline of data for product teams to improve the customer experience.
  • You will create communication tools to share insights across the development teams.
  • You will present research findings to the larger team in a clear and organized fashion.
  • You will implement a research strategy by collaborating with product teams, customer experience (CX) team members, and partners to identify research goals and priorities.
  • You will stay informed about competitor products, industry trends, and customer experience (CX) trends (both inside and outside of the higher education industry) to understand trends in consumer expectations and opportunities for additional research.
  • You will insure compliance with legal and ethical guidelines.
  • Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

What we're Looking For:
  • Three years of experience in research, user experience, or human-centered design.
  • Bachelor's degree in related field.
  • Experience designing and conducting qualitative and quantitative research.
  • Work within diverse and cross-departmental teams.
  • Written, visual, and verbal communication skills and ability to present ideas.
  • Interest and experience with people and cultures.
  • Experience with critical thinking in a hyper- fluid operating environment.
  • Experience optimizing the customer experience and delivering measurable improvements.
  • Excellent customer service abilities.
  • Proficiency with PowerBI.
  • Experience with D2L Brightspace.
  • Experience with data reporting and visualization.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The annual pay range for this position is $70,729.00 - $113,188.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $78,155.00 - $105,739.00.
Exceptional benefits (because you're exceptional)
You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:
  • High-quality, low-deductible medical insurance
  • Low to no-cost dental and vision plans
  • 5 weeks of paid time off (plus almost a dozen paid holidays)
  • Employer-funded retirement
  • Free tuition program
  • Parental leave
  • Mental health and wellbeing resources

What Southern New Hampshire University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply