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Remote Customer Success Assistant Jobs in Raleigh, NC

Canals

Customer Success Manager

Raleigh, NC · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Datavant

Customer Success Manager

Raleigh, NC · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Experience working with remote/distributed teams (preferred). What We Offer: * Comprehensive health ...

Cleo

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... assist in certain stages of our recruitment process, such as resume screening and candidate ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ... Stay current on product updates and new features to effectively support customer needs. * Assist ...

Renaissance Services

Customer Success Manager II

Raleigh, NC · Remote

$56.10K - $77.20K/yr

We believe that Customer Success is all about understanding your customers' desired outcomes and ... This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Autodesk

AEC Customer Success Manager, US

Raleigh, NC · On-site +1

Position Overview As a Customer Success Manager within the Autodesk Education Experiences (AEX ... This is a hybrid role with a combination of remote and occasional onsite work. Responsibilities

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How much do remote customer success assistant jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote customer success assistant in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Raleigh, NC? The most popular types of Remote Customer Success jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Remote Customer Success Assistant jobs? Cities near Raleigh, NC with the most Remote Customer Success Assistant job openings:
Remote Customer Success Assistant jobs near you

Customer Success Manager

Canals

Raleigh, NC • Remote

Full-time

Posted yesterday

Job description

About Canals

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 100 person team (60 in engineering) distributed across North and South America.

The Role

We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows — and we’re growing fast.

You’ll own the full post-sale relationship for a portfolio of accounts — leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.

At Canals, you’ll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.

What You’ll Do

  • Own a portfolio of customer relationships, driving adoption, retention, and renewals.

  • Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.

  • Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.

  • Partner with Product and Engineering to surface customer insights and resolve issues efficiently.

  • Facilitate regular business reviews to demonstrate ROI and align on future goals.

  • Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.

  • Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

What You'll Bring

  • Typically, 5-8 years in Customer Success for a B2B SaaS product.

  • Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.

  • Demonstrated success driving product adoption, utilization and training end users.

  • Proven experience owning renewals and driving retention across a book of business.

  • Comfortable navigating ambiguity and taking initiative to create clarity and structure.

  • Strong communication and relationship-building skills across all levels of an organization.

  • Comfortable explaining technical concepts to non-technical audiences.

  • Organized, analytical, and proactive — you spot risks early and act quickly.

  • Experience supporting B2B or enterprise customers preferred.

Bonus Points

  • You’ve supported the launch or rollout of new products or features, helping define success metrics and feedback loops.

  • You have experience working with non-technical customers in industrial, logistics, or supply-chain environments.

  • You’re passionate about AI, automation, or operational efficiency in complex business systems.

Why Join Canals

  • Real-world impact: your work improves global supply chains, saving customers time and reducing risk.

  • Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.

  • Remote-first, flexible work environment across North and South America.

  • Strong product-market fit with tons of customer love.

  • Talent dense team with diverse backgrounds and experiences.

    Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.