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Remote Customer Success Assistant Jobs in Raleigh, NC

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Process Street

Account Executive (Remote)

Raleigh, NC · Remote

This role is an ideal launchpad for someone ready to grow fast in a high-impact, remote-first ... Collaborate with Customer Success on handoffs and early expansion opportunities * Meet and exceed ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

  • Dental

  • Vision

  • Life

  • PTO

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... Our success is built on deep educational expertise, a strong national tutor network, and a ...

Momentus Technologies

Director of Solutions Engineering

Cary, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

... customer success, and influence product direction. The Director will work cross-functionally with ... Remote Work: We value our global team and proudly offer the freedom to work remotely. * Enjoy two ...

New

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

Zift Solutions

Solution Consultant

Cary, NC · Remote

Professional Services Hours / Base: Full-time / US / Remote Role Specification Role Purpose: The ... Working closely with Program Management, Customer Success, and Product teams, this role combines ...

New

Hireblazer

Senior SAS Project Manager

Raleigh, NC · Remote

The job is 100% remote; the duration is 6 months with a possibility of extension. Background ... Provides leadership and drives customer success while overcoming barriers and satisfying staff ...

Egnyte

Renewal Manager - Commercial

Raleigh, NC · On-site +1

$80K/mo

  • Retirement

RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...

Egnyte

Renewal Manager - Commercial

Raleigh, NC · On-site +1

$70K - $80K/yr

  • Retirement

RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...

Princeton IT Services

SAS Project Manager

Raleigh, NC · Remote

Remote in US Technical Skills: PMP Certified, NOT PM's that have managed networking\hardware ... Provides leadership and drives customer success while overcoming barriers and satisfying staff ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Raleigh, NC

Remote Customer Success Assistant information

See Raleigh, NC salary details

$11

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How much do remote customer success assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer success assistant in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Raleigh, NC?

The most popular types of Remote Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Remote Customer Success Assistant jobs in Raleigh, NC?

For Remote Customer Success Assistant jobs in Raleigh, NC, the most frequently searched job titles are:

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Cities near Raleigh, NC with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Technical Account Manager - USA

VAST Data

Raleigh, NC • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Description
VAST Data is looking for a Customer Success Manager to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a member of the Customer Success team you will be You will be a part of VAST "Flight Crew" for our customers, working with a small team of Support Engineers to handle all post-sales activity for the customer. As the Customer Success Manager, you will regarded by customers as the 'one-hand-to-shake' for all things, post-sale. You will be a member of the virtual account team (Sales, SE as the proverbial 'quarterback' for the account. You will be conversant and knowledgeable in the VAST Data product, you'll manage daily operations for the account, and manage escalations for your particular customer(s). You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners). You will work with engineering to submit and advocate for bugs and feature requests on behalf of customer, and work with the account SE to ensure that new features and functionality are adopted by the customer.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively.
  • Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly., partnering with Sales, Professional Services and sometimes external partners.
  • Lead and coordinate weekly, monthly, and quarterly customer review meetings.
  • Understand and advocate for customer use cases, unique requirements and needs.
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Ensure account teams are kept aware of status and activities.
  • Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Customer obsessed.
  • Self-starter. You don't wait for direction. You know what to do in order to take care of the customer.
  • Ability to manage your own time. We're a growing global team and a fully remote company.
  • Highly organized. We track everything in tickets and dashboards.
  • Ability to context-switch in a fast-paced, changing environment
  • Excellent business written and verbal technical communication and presentation skills.
  • Ability to deftly manage and defuse hot customer situations.
  • Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
  • An advantage to candidates that have In-depth knowledge and hands-on experience with storage, S3 and high-performance computing.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Be flexible. We're a growing company. Your responsibilities will change and evolve based on the needs of the business.
  • Team player. Don't be a jerk. Disagree and commit.

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