Remote Customer Service Team Lead Jobs in Decatur, GA

Join a National Top Workplace
Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work.
We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.
When you join Kobie, you're joining a valued-led team that invests in your growth-both professionally and personally.
Work from home! High-speed internet service/wifi required.
Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas
Potential to earn performance bonuses of up to $350/month
About the team and what we'll build together
Here at Kobie's Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.
We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You'll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.
Our Culture
Kobie is more than a workplace-we're a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.
Why Join the Kobie Customer Care Team?
If you're someone who takes pride in making others feel heard, supported, and valued, you'll thrive here. At Kobie, you'll be more than a voice. You'll be the reason someone stays loyal! We've been recognized as a Top Workplace USA and a Top Remote Workplace because we put people first-our customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If you're someone who takes pride in making others feel heard, supported, and valued, you'll thrive here!
How you will make an impact

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures

• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Support major brands by becoming an expert in their loyalty programs, products, and services.
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
• Represent Kobie's values in every conversation by delivering with heart, ownership, and excellence.
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

What you need to be successful

• High school diploma from an accredited institution recognized by the US Department of Education
• Minimum of 2 years of customer service experience.
• Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously.
• Completion of a 6-week remote Training Program with full attendance and engagement.
• Strong problem-solving skills, attention to detail, and a proactive approach to customer care.
• Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication.
• Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed.
• High school diploma or equivalent.
• Adequate work at home / quiet office setup with a strong internet connection.

Details, Perks & Benefits

• Remote Work - Must reside in FL, GA, LA, MS, OK, TN, or TX.
• Full-time, 40 hours/week - Set shifts assigned after training.
• Weekend availability required.
• Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
• Robust health insurance: medical, dental, and vision.
• Free fitness benefits, including PeerFit.
• Generous PTO + 7 paid company holidays.
• 401(k) with company match + annual profit sharing.
• Career growth pathways within a top-rated remote work culture!

$17 - $19 an hour
Ready to Apply? Here's What to Expect Next!
1. Submit your application online today.
2. After we receive it, you'll receive an email invite to complete a short online assessment. This helps us understand your communication style and gives you the chance to show your strengths beyond your résumé.
3. Watch for an email from Kobie Marketing ([email protected]) with your assessment link, it's not spam, we promise!
4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews.
We're excited to learn more about you and see how your strengths could shine here at Kobie!
Join a team where your voice matters, your work has purpose, and your growth is supported.
We can't wait to hear from you!
Who we are
As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience.
A place for all
We celebrate and embrace diversity at Kobie!
Employment at Kobie is based solely on an individual's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and let's build something amazing together
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.