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Remote Customer Service Agent Jobs in Calgary, AB

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Calgary, AB · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... Every conversation is an opportunity to provide outstanding service while developing skills that ...

HMG Careers

Sales and Service Agent Remote

Calgary, AB · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

HMG Careers

Remote Sales and Service Agent

Calgary, AB · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

AO Summit Group

Licensed Insurance Agent

Calgary, AB · Remote

CA$750 - CA$10K/wk

A Life Insurance Agent plays a pivotal role in helping clients secure their financial future by ... Provide ongoing customer service to maintain strong client relationships * Ensure adherence to ...

Ratehub

Mortgage Agent - Alberta

Calgary, AB · Remote

CA$55K - CA$105K/yr

This is a remote opportunity - however, we do have an office space downtown Toronto for those who ... We are dedicated to providing our customers the best mortgage rates, advice, and service. We ...

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Remote Customer Service Agent information

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Calgary, AB? The most popular types of Customer Service Agent jobs in Calgary, AB are:
What are popular job titles related to Remote Customer Service Agent jobs in Calgary, AB? For Remote Customer Service Agent jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Calgary, AB look for? The top searched job categories for Remote Customer Service Agent jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Remote Customer Service Agent jobs? Cities near Calgary, AB with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Calgary, AB • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

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Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling

Build Real Skills While Working From Home

Finding your first remote career or your next one shouldn't require years of experience.

At AO Globe Life, we're looking for individuals who are eager to learn, enjoy helping people, and want the opportunity to grow in a supportive remote environment. If you're motivated, coachable, and ready to build valuable communication and sales skills, we'll provide the training to help you get started.

This is an opportunity to work with clients who have requested information about available benefits, allowing you to focus on building relationships rather than searching for customers.

What You'll Be Doing

As a Remote Customer Sales and Support Representative, you'll connect with clients through scheduled virtual meetings, answer their questions, explain available benefit options, and help them make informed decisions based on their needs.

Every conversation is an opportunity to provide outstanding service while developing skills that can lead to long-term career advancement.

Daily Responsibilities

  • Meet with clients virtually using company-approved platforms
  • Explain available benefit options in a professional and easy-to-understand way
  • Listen carefully to each client's needs and answer questions accurately
  • Assist clients through the enrollment process when appropriate
  • Keep detailed records of client interactions
  • Attend ongoing training sessions and team meetings to continue developing your skills

What We Offer

  • Fully remote position available throughout the United States and Canada
  • Qualified leads provided by the company
  • No cold calling required
  • Weekly commission-based compensation
  • Unlimited earning potential based on individual performance
  • Comprehensive onboarding and virtual training
  • One-on-one mentorship from experienced leaders
  • Flexible scheduling options
  • Opportunities for advancement into leadership roles

Who We're Looking For

You may be a great fit if you:

  • Enjoy talking with and helping people
  • Have strong communication and interpersonal skills
  • Are dependable and willing to learn
  • Can stay organized while working remotely
  • Are comfortable using computers and virtual meeting platforms
  • Have customer service, retail, hospitality, sales, or similar experience (helpful but not required)

Why People Choose AO Globe Life

We believe careers are built through learning, consistency, and support.

Our team provides the resources, coaching, and mentorship needed to help motivated individuals develop professionally while creating meaningful relationships with clients. Whether you're beginning your career or looking for a fresh start, you'll have the opportunity to grow your skills in a collaborative remote environment.

Apply Today

If you're ready to begin a remote career where your effort, professionalism, and commitment to learning can make a difference, we'd love to hear from you.

Applicants selected to continue in the hiring process will be contacted by a member of our recruiting team. Please watch your email, voicemail, and spam folder for future updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs