... and service experiences for our diverse customer base in industries such as mining, power, oil ... The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ...
... and service experiences for our diverse customer base in industries such as mining, power, oil ... The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ...
A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ... client service delivery, are subject to a Personnel Security Screening conducted through the ...
A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ... client service delivery, are subject to a Personnel Security Screening conducted through the ...
Senior Fire Investigator, IAAI-CFI
Grande Prairie, AB · On-site +1
IF YOU CARE, THERE'S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire ... Anticipates training needs of customers based on customer exposure and antifraud initiatives.
Senior Fire Investigator, IAAI-CFI
Grande Prairie, AB · On-site +1
IF YOU CARE, THERE'S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire ... Anticipates training needs of customers based on customer exposure and antifraud initiatives.
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We deliver environmental and sustainability services to our clients through the integration of over ... Communicate directly with clients to maintain the highest levels of customer satisfaction
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We deliver environmental and sustainability services to our clients through the integration of over ... Communicate directly with clients to maintain the highest levels of customer satisfaction
Remote Customer Service Agent information
What is a remote customer service agent?
A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.
What does a remote customer service agent do?
As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.
What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?
To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.
How do remote customer service agents effectively stay connected and collaborate with their team?
Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.
What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?
| Aspect | Remote Customer Service Agent | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Customer service certifications, high school diploma or equivalent | Technical certifications, relevant technical training or certifications |
| Work Environment | Call centers, customer service platforms, chat support | Technical help desks, troubleshooting software, remote diagnostics |
| Employer & Industry | Retail, telecom, e-commerce, service providers | IT companies, software providers, hardware vendors |
| Search & Comparison | Often compared for customer support roles, entry-level positions | Compared for technical troubleshooting, specialized support roles |
Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.
More about Remote Customer Service Agent jobs
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For Remote Customer Service Agent jobs in Grande Prairie, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Grande Prairie, AB look for?
The top searched job categories for Remote Customer Service Agent jobs in Grande Prairie, AB are:
- Remote Customer Experience Cx
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What cities near Grande Prairie, AB are hiring for Remote Customer Service Agent jobs?
Cities near Grande Prairie, AB with the most Remote Customer Service Agent job openings:
Full-time
Re-posted yesterday
Job description
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Technical Sales Specialist (Outside Sales) to join our Remote Automation team, based in the Grande Prairie / Fort St. John area (Peace Region). The successful candidate will report to the Manager, Remote Automation. This role will offer unique challenges for career development and growth.
The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team supporting products from Emerson (ETS), VantEdge, LCO, and others. Product examples include Flow computers, Remote Terminal Units (RTUs), Multivariable Transmitters, Transportation (Truck & Rail) solutions, optimization applications, emission reduction technologies, etc.
Role and Responsibilities
- Proactively pursue business applications as a sole source supplier for Remote Automation products and solutions
- Build and maintain relationships with our customers and our principal suppliers (e.g., Emerson, VantEdge, LCO)
- Maintain strong technical competencies of Remote Automation products, solutions, and Spartan's supported industries
- Travel to Customer sites to close business, qualify opportunities, provide Lunch and Learns, conduct site walk downs and other activities
- Work closely with the Territory Managers and Account Managers to ensure they are well equipped to help identify and qualify sales opportunities
- Utilize CRM (Customer relationship management) to maintain a funnel of future business and provide input into the periodic planning process
- Interface with internal and external Customers in a professional manner
- Champion key initiatives on behalf of our Remote Automation (and Measurement Instrumentation) business
- Engage with all aspects of Spartan's and our Principals' delivery, to ensure Customer satisfaction and continued preference
- Create awareness, understanding and preference for Spartan and our Principals
- Some hands-on troubleshooting / Customer assistance will be part of this role
Qualifications and Skills
- Engineering degree, Technical diploma, or equivalent experience
- 2 - 5 years related industry experience (SCADA, RTU, EFM experience an asset)
- Effective time and priority management to drive business results
- Ability to develop and deliver presentations
- Experience working in the oil and gas sector, an asset
- Demonstrated Customer Service and Sales skills in an industrial environment
- Strong technical problem-solving skills
- Strong interpersonal, communication, and organizational skills
- Highly motivated and innovative
- Familiarity with MS Office programs; Outlook, Calendar, Word, Power Point, Excel, SharePoint
- Ability to contribute and collaborate in team environment
- Entrepreneurial work ethic
- Valid Alberta driver's license and passport, as travel is required
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
As part our recruitment process, successful candidates will be required to pass a pre-employment security background check.
Close Date: August 30, 2026 (11:59 pm MDT)
Requisition ID: 1823
IND123
About Spartan Controls
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Calgary, AB, CA