... and service experiences for our diverse customer base in industries such as mining, power, oil ... The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ...
... and service experiences for our diverse customer base in industries such as mining, power, oil ... The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ...
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Entry Level Remote Customer Service information
What are the key skills and qualifications needed to thrive as an entry level remote customer service representative?
To thrive as an Entry Level Remote Customer Service Representative, you need solid communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and basic office applications is typically required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues remotely. These skills and qualities are essential for delivering excellent service, ensuring customer satisfaction, and maintaining efficiency in a virtual work environment.
What is an entry level remote customer service?
An entry level remote customer service job involves assisting customers with their inquiries, concerns, or problems through phone, email, chat, or other online platforms, all while working from home or another remote location. These roles typically require good communication skills, basic computer proficiency, and a willingness to help others. Entry level means that little to no prior experience is needed, as employers often provide training for new hires. Remote customer service jobs offer flexibility and the opportunity to work for companies across different industries without needing to commute.
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Entry level remote customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing their time effectively, and staying motivated while working independently. To manage these challenges, it's important to establish a dedicated, distraction-free workspace, use company-provided tools for regular check-ins with supervisors and teammates, and follow a structured daily schedule. Proactively seeking feedback and participating in virtual team meetings can also help you stay connected and informed.
What is the difference between Entry Level Remote Customer Service vs Entry Level Remote Technical Support?
| Aspect | Entry Level Remote Customer Service | Entry Level Remote Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic communication skills | High school diploma; basic technical knowledge or certifications often preferred |
| Work Environment | Customer service platforms, chat, email, phone | Technical tools, remote troubleshooting software, chat, email, phone |
| Employer & Industry Usage | Retail, e-commerce, service industries | IT, software, electronics, tech companies |
| Common Search & Comparison Intent | Understanding entry-level customer support roles | Exploring technical support roles for beginners |
Entry Level Remote Customer Service focuses on assisting customers with inquiries, orders, and issues via communication channels, requiring strong communication skills. Entry Level Remote Technical Support involves helping users troubleshoot technical problems, often requiring basic technical knowledge. Both roles are remote, entry-level, and industry-specific, but differ mainly in technical complexity and skill requirements.
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The most popular types of Remote Customer Service jobs in Grande Prairie, AB are:
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For Entry Level Remote Customer Service jobs in Grande Prairie, AB, the most frequently searched job titles are:
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Cities near Grande Prairie, AB with the most Entry Level Remote Customer Service job openings:
Full-time
Re-posted 17 days ago
Job description
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Technical Sales Specialist (Outside Sales) to join our Remote Automation team, based in the Grande Prairie / Fort St. John area (Peace Region). The successful candidate will report to the Manager, Remote Automation. This role will offer unique challenges for career development and growth.
The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team supporting products from Emerson (ETS), VantEdge, LCO, and others. Product examples include Flow computers, Remote Terminal Units (RTUs), Multivariable Transmitters, Transportation (Truck & Rail) solutions, optimization applications, emission reduction technologies, etc.
Role and Responsibilities
- Proactively pursue business applications as a sole source supplier for Remote Automation products and solutions
- Build and maintain relationships with our customers and our principal suppliers (e.g., Emerson, VantEdge, LCO)
- Maintain strong technical competencies of Remote Automation products, solutions, and Spartan's supported industries
- Travel to Customer sites to close business, qualify opportunities, provide Lunch and Learns, conduct site walk downs and other activities
- Work closely with the Territory Managers and Account Managers to ensure they are well equipped to help identify and qualify sales opportunities
- Utilize CRM (Customer relationship management) to maintain a funnel of future business and provide input into the periodic planning process
- Interface with internal and external Customers in a professional manner
- Champion key initiatives on behalf of our Remote Automation (and Measurement Instrumentation) business
- Engage with all aspects of Spartan's and our Principals' delivery, to ensure Customer satisfaction and continued preference
- Create awareness, understanding and preference for Spartan and our Principals
- Some hands-on troubleshooting / Customer assistance will be part of this role
Qualifications and Skills
- Engineering degree, Technical diploma, or equivalent experience
- 2 - 5 years related industry experience (SCADA, RTU, EFM experience an asset)
- Effective time and priority management to drive business results
- Ability to develop and deliver presentations
- Experience working in the oil and gas sector, an asset
- Demonstrated Customer Service and Sales skills in an industrial environment
- Strong technical problem-solving skills
- Strong interpersonal, communication, and organizational skills
- Highly motivated and innovative
- Familiarity with MS Office programs; Outlook, Calendar, Word, Power Point, Excel, SharePoint
- Ability to contribute and collaborate in team environment
- Entrepreneurial work ethic
- Valid Alberta driver's license and passport, as travel is required
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
As part our recruitment process, successful candidates will be required to pass a pre-employment security background check.
Close Date: August 30, 2026 (11:59 pm MDT)
Requisition ID: 1823
IND123
About Spartan Controls
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Calgary, AB, CA