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What Is a Remote Customer Service Agent and How to Become One

Remote Customer Service Agent

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

How to Become a Remote Customer Service Agent

To become a remote customer service agent, you need to have a high school diploma or a GED certificate. Additional qualifications may include some technical knowledge depending on the type of company or the type of product. Previous retail or customer service experience is often helpful. You need computer proficiency, skills with Excel or other spreadsheet systems, and excellent verbal and listening skills. Because you work from home, you need reliable internet. You also need to be self-motivated and able to keep on task without supervision.