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Remote Customer Support Engineer Jobs in Calgary, AB

Wood Plc

Distribution Engineer (remote)

Calgary, AB · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Barr

Process Engineer - Mid Level (Hybrid/Remote)

Calgary, AB · On-site +1

CA$100K - CA$120K/yr

In this hybrid/remote role, you will support multidisciplinary project teams within our process engineering practice group on mineral and chemical processing projects. Your work will involve process ...

Wing Assistant

GTM Sales

Calgary, AB · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

Fullscript

Senior Support Enablement Specialist

Calgary, AB · Remote

CA$60K - CA$85K/yr

Develop training deliverables and internal communications for our customer support teams to educate ... Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary ...

Weir Group

Senior Account Manager

Calgary, AB · On-site +1

... through engineering, planning or customer support. You'll work with purpose, learn every day and ... Regular travel is expected, including visits to remote sites and training sessions across Canada ...

Weir

Senior Account Manager

Calgary, AB · On-site +1

... through engineering, planning or customer support. You'll work with purpose, learn every day and ... Regular travel is expected, including visits to remote sites and training sessions across Canada ...

Actalent

Instrumentation Engineer

Calgary, AB · On-site +1

Support PLC programming and system testing. * Manage work independently in a primarily remote environment. * Collaborate with engineers while executing assigned tasks with minimal oversight.

Apply Early

Postman

Enterprise Solutions Engineer

Calgary, AB · Remote

Help drive enterprise sales by nurturing prospects & supporting Strategic & Enterprise customers ... Remote work friendly, with the ability to travel up to 50% * Loves teamwork & collaboration in a ...

Wood Plc

Distribution Engineer

Calgary, AB · On-site +1

Leading or supporting overhead and underground distribution engineering projects defining scopes of ... Knowledge of smart infrastructure equipment such as automatic feeder switches, remote sensing ...

Wood Plc

Distribution Engineer

Calgary, AB · On-site +1

Leading or supporting overhead and underground distribution engineering projects defining scopes of ... Knowledge of smart infrastructure equipment such as automatic feeder switches, remote sensing ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Calgary, AB

Remote Customer Support Engineer information

See Calgary, AB salary details

$20K

$61.6K

$119K

How much do remote customer support engineer jobs pay per year?

As of Jul 7, 2026, the average yearly pay for remote customer support engineer in Calgary, AB is $61,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $76,500.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Calgary, AB? For Remote Customer Support Engineer jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Calgary, AB look for? The top searched job categories for Remote Customer Support Engineer jobs in Calgary, AB are:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Calgary, AB as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,629 per year, or $29.6 per hour.

Sales Manager - Remote Support Track (Full Training Included) L

AO National Globe Life

Calgary, AB • Remote

Other

Posted 21 days ago

Job description

Make Tomorrow Better With Us

Overview
We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth.
The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.
Key Responsibilities
Customer Support
Respond promptly and professionally to customer inquiries via phone, email, and text
Provide accurate information regarding products, services, pricing, and company policies
Resolve customer concerns and complaints efficiently while maintaining professionalism
Follow up with customers to ensure satisfaction and issue resolution
Sales & Customer Engagement
Identify customer needs and recommend suitable products or services
Promote special offers, upgrades, or additional services when appropriate
Generate leads and support sales initiatives through customer interactions
Build positive relationships with customers to encourage repeat business and loyalty
Meet or exceed sales goals, conversion targets, and customer satisfaction metrics
CRM & Administrative Tasks
Maintain accurate customer records within the CRM system
Document interactions, sales activities, and follow-up actions
Track customer feedback and communicate trends or opportunities to management
Performance & Team Collaboration
Meet productivity, response-time, and performance goals
Collaborate with team members to improve customer experience and sales strategies
Stay informed about company products, services, and promotions through ongoing training
Requirements
Skills & Qualifications
Strong verbal and written communication skills
Excellent customer service and interpersonal abilities
Sales, upselling, or lead-generation experience is an asset
Strong problem-solving and negotiation skills
Comfortable using CRM software, email platforms, and communication tools
Ability to multitask and work in a fast-paced environment

What You Can Bring

Strong organization and time management

Clear communication skills

Attention to detail

Professionalism and reliability

Comfort with remote tools

Applicable to All AO / Globe Life Roles

Reliable and predictable attendance

Ability to work full time or part time depending on role requirements

Professional communication and conduct

Commitment to helping families Make Tomorrow Better

How We Support You

Training and mentorship

Supportive operations team

Opportunities for advancement

A collaborative, mission driven environment

**Note: You must be legally eligible to work in Canada and live in BC, AB, SK, MB, ON, NL in Canada

Apply