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Remote Customer Support Engineer Jobs in Calgary, AB

Inter Pipeline Ltd.

Engineer, Integrity

Calgary, AB · On-site +1

The successful candidate is an independent individual focused on continuous improvement to support ... remote monitoring, close interval potential surveys, deficiency tracking and mitigation Perform ...

New

Clio

Systems Engineer, Production

Calgary, AB · Remote

... thousands of customers every day. Our mission is to make deploying and operating software ... Design, build, and maintain the AWS infrastructure supporting Clio's production environments.

Fullscript

Senior DevOps Engineer

Calgary, AB · On-site +1

Develop and optimize CI/CD pipelines to support efficient, secure software delivery * Improve ... Salary range: $120,000 to $160,00 CAD * Remote-first flexibility to work where you work best, with ...

Syndio

Integrations Developer (Calgary)

Calgary, AB · Remote

CA$106K - CA$125K/yr

Monitor and support integration performance by troubleshooting errors, maintaining documentation ... Collaborate across engineering and customer success teams to guarantee reliable integrations ...

WSP

Junior Mining Engineer

Calgary, AB · On-site +1

CA$85K - CA$112K/yr

Support mine planning studies through scheduling, waste placement, pit and dump design, equipment ... Willingness and ability to travel internationally and to remote project locations Why Choose WSP?

WSP

Junior Mining Engineer

Calgary, AB · On-site +1

CA$85K - CA$112K/yr

Support mine planning studies through scheduling, waste placement, pit and dump design, equipment ... Willingness and ability to travel internationally and to remote project locations Why Choose WSP?

Deep Sky

Lead Process Engineer

Calgary, AB · On-site +1

... remote candidates will also be considered. Key Responsibilities Lead the conceptual and detailed ... Support commissioning and startup activities at our test facilities, troubleshooting process ...

WSP

Intermediate Mining Engineer

Calgary, AB · On-site +1

CA$98K - CA$130K/yr

Support mine planning projects through scheduling, waste placement, pit and dump design, equipment ... Ability and willingness to travel internationally and to remote project locations. Why Choose WSP?

WSP

Intermediate Mining Engineer

Calgary, AB · On-site +1

CA$98K - CA$130K/yr

Support mine planning projects through scheduling, waste placement, pit and dump design, equipment ... Ability and willingness to travel internationally and to remote project locations. Why Choose WSP?

BetMGM

Test Engineer (Alberta)

Calgary, AB · On-site +1

As a valued team member, we're committed to giving you the resources and support you need to thrive ... This role is fully remote with minimal travel within the province and to Alberta, or the Jersey ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Calgary, AB

Remote Customer Support Engineer information

See Calgary, AB salary details

$20K

$61.6K

$119K

How much do remote customer support engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote customer support engineer in Calgary, AB is $61,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $76,500.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Calgary, AB? For Remote Customer Support Engineer jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Calgary, AB look for? The top searched job categories for Remote Customer Support Engineer jobs in Calgary, AB are:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 6% In-person, and 94% Remote job distribution, with an average salary of $61,629 per year, or $29.6 per hour.

Drilling Optimization Specialist

Krux Analytics Inc.

Calgary, AB • On-site, Remote

Full-time

Posted 27 days ago

Job description

This role is responsible for translating data insights into a strong value proposition for our stakeholders. By providing technical guidance, developing tailored reports, and building customized dashboards, you will help new users navigate the onboarding process more effectively and enable existing users to optimise their use of Krux software. You will ensure customers continue to get the most value from Krux.


Duties & Responsibilities

  • Use drilling data to create Power BI reports and dashboards that identify opportunities to improve clients' drilling efficiency.

  • Collaborate directly with customer stakeholders to understand their requirements and translate them into executable workflows and reporting tools that provide data driven insights.

  • Integrate reliable data from multiple sources, ensuring data quality and consistency, providing a unified view of the organization to support operational decision making.

  • Support implementation and onboarding of new clients to ensure a seamless transition to Krux software.

  • Support both new and existing users by sharing best practices that help teams quickly maximize the value of the software, embedding Krux into their daily workflows and driving long-term adoption.

  • Provide regular proactive support for our largest clients, ensuring ongoing alignment and success. Stay updated on industry best practices, emerging technologies, and trends in data analytics and visualization to continuously improve processes and solutions.

  • Submit development tickets for identified bugs, client requests, recommendations or improvements based on client and data trends.

  • Support business development teams providing technical guidance and recommendations for new and existing customers, including software overviews and capabilities, implementation best practices, reporting options.

  • Collaborate with the sales, customer success, product and delivery team as needed.

  • Work closely and collaboratively with our IMDEX colleagues.

  • Document and track client interactions within our CRM and ensure that support tickets are kept current and up to date.


Education & Training

  • Preference for bachelor's degree in Geology, Engineering, Data Management or other related field; will consider other relevant industry experience and combination of education and experience.

  • Training or certification in Power BI software tools is an asset.


Knowledge & Experience

  • 7+ Years of experience within the drilling, mining, or oil and gas industry.

  • 3+ years in report creation/dashboard development including an understanding of data visualization best practices and principles.

  • Knowledge of CRM system (Hubspot or other).

  • Intermediate to expert knowledge of Microsoft Office (Outlook, Word, PowerPoint).

  • Experience in communicating complex technical concepts to non-technical stakeholders.

  • Experience in distilling large amounts of data into key insights and manageable pieces of information.

  • Demonstrated experience in building client relationships, understanding their specific needs and managing expectations.

  • Customer support, sales and related experience is an asset.


Skills & Abilities

  • Highly analytical and statistical approach to problem solving.

  • Excellent verbal and written communication.

  • Experience with data visualization tools.

  • Detail oriented.

  • Creative problem solver.

  • Passionate about client care.

  • Embrace and learn new technology quickly.

  • Expand skills as needed based on changing industry and clients needs.

  • Work Independently, with limited direction.

  • Able to present ideas confidently and with clarity.

  • Communicate and work effectively across global teams and cultures.

  • Leadership.

  • Relationship Building.

  • Collaborative approach.

  • Organization.

  • Adaptability.


Working Conditions

Work Environment/Location

Canada or USA, preference for those located in Mountain, Pacific, or Central Time Zones; open to other locations based on experience and candidate (hybrid work policy may apply after probation period); up to 30% travel required, including overseas.


Language

Fluent in English. Additional languages (French, Spanish, Portuguese) would be an asset.


Hours / Shifts

Monday to Friday; 8 am to 5 pm, Hybrid policy in effect, remote work available depending on location.



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