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Remote Customer Support Agent Jobs in Calgary, AB

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Calgary, AB · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling Build Real Skills While Working F ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

Wing Assistant

GTM Sales

Calgary, AB · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

EventMobi

Event Success Manager - Canada Remote

Calgary, AB · Remote

CA$65K - CA$80K/yr

Previous experience supporting customer onboarding for technical products or SaaS platforms WHAT ... REMOTE WORKSPACE REQUIREMENTS: * You have a safe, comfortable, and ergonomic workspace and working ...

Ratehub

Mortgage Agent - Alberta

Calgary, AB · Remote

CA$55K - CA$105K/yr

... support of the documents fulfillment team * Ensure a smooth mortgage application process for ... This is a remote opportunity - however, we do have an office space downtown Toronto for those who ...

AO Summit Group

Licensed Insurance Agent

Calgary, AB · Remote

CA$750 - CA$10K/wk

The role supports professional development and offers clear advancement pathways, including senior ... Provide ongoing customer service to maintain strong client relationships * Ensure adherence to ...

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All JobsCustomer Support Agent JobsRemote Customer Support Agent JobsRemote Customer Support Agent Jobs in Calgary, AB

Remote Customer Support Agent information

See Calgary, AB salary details

$8

$10

$13

How much do remote customer support agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer support agent in Calgary, AB is $10.83, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $11.78 per hour, depending on experience, location, and employer.

What is a remote customer support agent?

Remote Customer Support Agents are professionals who assist customers with inquiries, issues, or technical problems from a location outside of a traditional office, often working from home. They communicate with customers via phone, email, chat, or social media to provide information, resolve complaints, and ensure customer satisfaction. These agents use specialized software to access customer accounts and company resources, enabling them to efficiently address a wide range of concerns. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote Customer Support Agents play a key role in maintaining a positive customer experience for businesses operating in various industries.

What are the key skills and qualifications needed to thrive as a remote customer support agent?

To thrive as a Remote Customer Support Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and helpdesk platforms is typically required. Outstanding empathy, patience, and time management are essential soft skills for building rapport and handling challenging situations. These skills and qualities ensure efficient issue resolution, customer satisfaction, and effective remote teamwork in a virtual environment.

What is the difference between Remote Customer Support Agent vs Remote Technical Support Specialist?

AspectRemote Customer Support AgentRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, technical issue resolution
Employer & IndustryRetail, telecom, SaaS companiesIT, software, hardware companies
Common Search IntentCustomer service roles, support jobsTechnical support, IT helpdesk roles

Remote Customer Support Agents primarily handle customer inquiries, complaints, and general support via phone, chat, or email, focusing on customer satisfaction. In contrast, Remote Technical Support Specialists resolve technical issues, troubleshoot hardware or software problems, and often require technical certifications. While both roles are remote and customer-facing, Technical Support Specialists typically need more technical expertise, making their roles more specialized within the support industry.

How do remote customer support agents typically collaborate with other team members while working from different locations?

Remote Customer Support Agents frequently use digital communication tools such as team chat platforms, video conferencing, and shared ticketing systems to stay connected with colleagues and supervisors. Regular virtual meetings and team huddles help ensure everyone is aligned on company updates, customer issues, and best practices. Collaboration often involves escalating complex cases to specialized departments or working in tandem with technical support teams to resolve customer concerns efficiently. Maintaining clear and prompt communication is essential for delivering consistent service and fostering a supportive remote work culture.
What are popular job titles related to Remote Customer Support Agent jobs in Calgary, AB? For Remote Customer Support Agent jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Agent jobs in Calgary, AB look for? The top searched job categories for Remote Customer Support Agent jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Remote Customer Support Agent jobs? Cities near Calgary, AB with the most Remote Customer Support Agent job openings:
Remote Customer Support Agent jobs near you
Infographic showing various Remote Customer Support Agent job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $22,529 per year, or $10.8 per hour.

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Calgary, AB • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling

Build Real Skills While Working From Home

Finding your first remote career or your next one shouldn't require years of experience.

At AO Globe Life, we're looking for individuals who are eager to learn, enjoy helping people, and want the opportunity to grow in a supportive remote environment. If you're motivated, coachable, and ready to build valuable communication and sales skills, we'll provide the training to help you get started.

This is an opportunity to work with clients who have requested information about available benefits, allowing you to focus on building relationships rather than searching for customers.

What You'll Be Doing

As a Remote Customer Sales and Support Representative, you'll connect with clients through scheduled virtual meetings, answer their questions, explain available benefit options, and help them make informed decisions based on their needs.

Every conversation is an opportunity to provide outstanding service while developing skills that can lead to long-term career advancement.

Daily Responsibilities

  • Meet with clients virtually using company-approved platforms
  • Explain available benefit options in a professional and easy-to-understand way
  • Listen carefully to each client's needs and answer questions accurately
  • Assist clients through the enrollment process when appropriate
  • Keep detailed records of client interactions
  • Attend ongoing training sessions and team meetings to continue developing your skills

What We Offer

  • Fully remote position available throughout the United States and Canada
  • Qualified leads provided by the company
  • No cold calling required
  • Weekly commission-based compensation
  • Unlimited earning potential based on individual performance
  • Comprehensive onboarding and virtual training
  • One-on-one mentorship from experienced leaders
  • Flexible scheduling options
  • Opportunities for advancement into leadership roles

Who We're Looking For

You may be a great fit if you:

  • Enjoy talking with and helping people
  • Have strong communication and interpersonal skills
  • Are dependable and willing to learn
  • Can stay organized while working remotely
  • Are comfortable using computers and virtual meeting platforms
  • Have customer service, retail, hospitality, sales, or similar experience (helpful but not required)

Why People Choose AO Globe Life

We believe careers are built through learning, consistency, and support.

Our team provides the resources, coaching, and mentorship needed to help motivated individuals develop professionally while creating meaningful relationships with clients. Whether you're beginning your career or looking for a fresh start, you'll have the opportunity to grow your skills in a collaborative remote environment.

Apply Today

If you're ready to begin a remote career where your effort, professionalism, and commitment to learning can make a difference, we'd love to hear from you.

Applicants selected to continue in the hiring process will be contacted by a member of our recruiting team. Please watch your email, voicemail, and spam folder for future updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs