ZipRecruiter

Log In

2

Remote Customer Onboarding Jobs in Raleigh, NC (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Pendo

Professional Services Consultant

Raleigh, NC · On-site +1

This is a remote role based in the United States. What this looks like day-to-day * Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide ...

ForgeFit

Remote Inside Sales Representative

Raleigh, NC · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Comprehensive onboarding and ongoing product training * Opportunities for professional development ...

Canals

Customer Success Manager

Raleigh, NC · Remote

Lead onboarding and customer training sessions to ensure quick, confident rollout across teams ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

... customers through innovative digital marketing and direct-mail solutions. Our suite of products ... Collaborate with internal teams to ensure seamless onboarding and client satisfaction. Requirements ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

... customers through innovative digital marketing and direct-mail solutions. Our suite of products ... Collaborate with internal teams to ensure seamless onboarding and client satisfaction. Requirements ...

next page

Showing results 1-20

All JobsRemote Customer Onboarding JobsRemote Customer Onboarding Jobs in Raleigh, NC

Remote Customer Onboarding information

See Raleigh, NC salary details

$11

$20

$33

How much do remote customer onboarding jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote customer onboarding in Raleigh, NC is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Onboarding Specialist, and why are they important?

To excel as a Remote Customer Onboarding Specialist, you need strong communication skills, problem-solving abilities, and experience in customer service or account management, often supported by a relevant degree. Familiarity with CRM platforms, onboarding software, and virtual meeting tools is typically required. Outstanding organization, patience, and empathy help build rapport and guide clients through new processes smoothly. These skills ensure customer satisfaction, efficient onboarding, and long-term client retention in a remote setting.

What is a Remote Customer Onboarding Specialist?

A Remote Customer Onboarding Specialist is a professional who helps new customers transition smoothly to a company’s products or services, working entirely online or from a remote location. Their responsibilities often include guiding customers through set-up processes, providing training or resources, and addressing initial questions or concerns. By ensuring customers have a positive first experience, they help drive product adoption and long-term satisfaction. This role requires strong communication skills, technical knowledge, and the ability to work independently. Remote onboarding specialists often use video calls, emails, and chat to interact with customers.

What are some typical challenges faced in a remote customer onboarding role, and how can they be managed effectively?

A common challenge in remote customer onboarding is building rapport and ensuring clear communication without face-to-face interaction. To manage this, professionals often rely on well-structured onboarding materials, regular check-ins via video or chat, and proactive follow-ups to address questions. Additionally, coordinating with internal teams—like sales and technical support—can require extra effort to keep everyone aligned remotely. Success in this role often comes from strong organizational skills and leveraging collaboration tools to maintain transparency and responsiveness.

What is the difference between Remote Customer Onboarding vs Remote Customer Support?

AspectRemote Customer OnboardingRemote Customer Support
Primary FocusGuiding new customers through product setup and initial useAssisting existing customers with troubleshooting and ongoing issues
Required SkillsCommunication, product knowledge, onboarding processesProblem-solving, technical knowledge, communication
Work EnvironmentCollaborative onboarding sessions, training platformsHelp desks, chat, email, phone support
Common CertificationsCustomer service, product-specific trainingTechnical support certifications, customer service

Remote Customer Onboarding focuses on welcoming new clients and ensuring they understand how to use a product effectively, while Remote Customer Support handles ongoing issues for existing customers. Both roles require strong communication skills, but onboarding emphasizes education and setup, whereas support centers on troubleshooting and problem resolution.

What are the most commonly searched types of Customer Onboarding jobs in Raleigh, NC? The most popular types of Customer Onboarding jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Onboarding jobs in Raleigh, NC? For Remote Customer Onboarding jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Onboarding jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Onboarding jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Onboarding jobs? Cities near Raleigh, NC with the most Remote Customer Onboarding job openings:
Remote Customer Onboarding jobs near you
Infographic showing various Remote Customer Onboarding job openings in Raleigh, NC as of June 2026, with employment types broken down into 51% Full Time, 47% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $43,433 per year, or $20.9 per hour.

Remote- Customer Experience Service

Nexora Talent

Raleigh, NC • Remote

$15.50 - $21.25/hr

Part-time

Posted 7 days ago

Key responsibilities

  • Respond to customer inquiries via email, phone, and messaging platforms.

  • Assist clients with updates, scheduling adjustments, and general service questions.

  • Coordinate and confirm service details and client arrangements.

Job description

Customer Experience Service (Remote)

We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Apply