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Remote Crisis Text Line Jobs in Raleigh, NC (NOW HIRING)

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Remote Crisis Text Line information

See Raleigh, NC salary details

$10

$18

$25

How much do remote crisis text line jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote crisis text line in Raleigh, NC is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line Counselor, and why are they important?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

What are popular job titles related to Remote Crisis Text Line jobs in Raleigh, NC? For Remote Crisis Text Line jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Crisis Text Line jobs in Raleigh, NC look for? The top searched job categories for Remote Crisis Text Line jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Crisis Text Line jobs? Cities near Raleigh, NC with the most Remote Crisis Text Line job openings:
Remote Crisis Text Line jobs near you
Vice President, Sr. Enterprise Resilience Officer (Remote)

Vice President, Sr. Enterprise Resilience Officer (Remote)

First Citizens Bank

Raleigh, NC • Remote

$101K - $150K/yr

Full-time

Re-posted 3 days ago

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions.

This is a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise.


Responsibilities
  • Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards.
  • Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units.
  • Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders.
  • Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance.
  • Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement.
  • Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management.
  • Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization.

Qualifications

Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management

OR

High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management

Preferred qualifications:

  • Large Financial Institution experience developing and managing operational resilience programs.
  • 6 years of experience in Operational Resilience or related functions.
  • Familiarity with operational resilience regulatory standards and guidelines.
  • Ability to manage multiple priorities and engage with business and stakeholders at different levels.
  • Strong understanding of operational resilience, operational risk management and banking industry services.
  • Strong understanding of three lines of defense model and 2nd line effective challenge.
  • Ability to effectively manage multiple projects.
  • Ability to effectively communicate technical information across groups and businesses.
  • Proficient in assessing risk and risk management practices.
  • Strong knowledge of business policies, standards, and procedure frameworks.
  • Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $101,478 and $150,000.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management

OR

High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management

Preferred qualifications:

  • Large Financial Institution experience developing and managing operational resilience programs.
  • 6 years of experience in Operational Resilience or related functions.
  • Familiarity with operational resilience regulatory standards and guidelines.
  • Ability to manage multiple priorities and engage with business and stakeholders at different levels.
  • Strong understanding of operational resilience, operational risk management and banking industry services.
  • Strong understanding of three lines of defense model and 2nd line effective challenge.
  • Ability to effectively manage multiple projects.
  • Ability to effectively communicate technical information across groups and businesses.
  • Proficient in assessing risk and risk management practices.
  • Strong knowledge of business policies, standards, and procedure frameworks.
  • Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $101,478 and $150,000.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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