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Remote Crisis Counselor Jobs (NOW HIRING)

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information ...

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How much do remote crisis counselor jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote crisis counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What is a remote crisis counselor?

A Remote Crisis Counselor provides support and guidance to individuals experiencing emotional distress or crisis, typically through phone, chat, or video communication. They assess situations, offer coping strategies, and connect individuals with resources or emergency services if needed. This role requires strong listening skills, empathy, and the ability to remain calm under pressure. Crisis counselors often work for helplines, mental health organizations, or disaster response services.

What does a remote crisis counselor do?

A typical day for a Remote Crisis Counselor involves responding to calls, texts, or online messages from individuals experiencing personal crises, assessing their needs, and providing immediate emotional support and safety planning. Counselors often collaborate virtually with supervisors or multidisciplinary teams to ensure clients receive the best care and may document each interaction in secure systems for confidentiality and follow-up. Work shifts can vary, including evenings, overnights, or weekends, depending on the organization's coverage needs. The remote environment offers flexibility but also requires strong self-motivation, adherence to protocols, and ongoing communication with team members.

What skills and qualifications are needed to be a remote crisis counselor?

To thrive as a Remote Crisis Counselor, you need a background in psychology, social work, or counseling, often supported by a relevant degree, crisis intervention training, and sometimes licensure or certification. Familiarity with secure telecommunication platforms, case management software, and confidentiality protocols is crucial. Outstanding active listening, empathy, cultural sensitivity, and the ability to remain calm under pressure are key soft skills for this role. These abilities help ensure effective support for individuals in crisis, maintaining both their safety and the quality of care delivered remotely.

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Remote Crisis Counselor jobs near you
Infographic showing various Remote Crisis Counselor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.

Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Text Line, Inc.

Dallas, TX • Remote

$26.21/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Who we are
At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.

We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you’ll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible.

If you’re driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you.


Role
Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind.

Crisis Text Line offers mental health support in both Spanish and English. In order to provide the service in both languages, our bilingual staff are responsible to provide both Spanish and English support, based on business needs, thus time spent on both services will vary. These bilingual roles require mental flexibility and the ability to easily oscillate between both languages fluidly.

Who you are

  • Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
  • Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
  • Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
  • Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
  • A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.
  • Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.

What you’ll do

  • Perform active rescues when texter safety has been identified as imminent risk
  • Monitor volunteer Crisis Counselor conversations for training adherence and quality support
  • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
  • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
  • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
  • Provide real time feedback on conversation quality.
  • Participate in trainings and internal working groups to increase quality service delivery

Requirements

  • You have 3+ years of crisis intervention work experience beyond volunteerism.
  • You are bilingual, ie. fluent in English and Spanish (written & verbal).
  • Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.
Current Shifts Available (2x Openings)
  • Thursday - Saturday 3pm-7pm EST (12 weekly hours)
  • Thursday-Saturday 10pm- 6am EST (24 weekly hours)

Hourly Salary

  • $26.21 per hour

Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

No visa sponsorship available for this position.

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