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Remote Contact Center Jobs in Racine, WI (NOW HIRING)

FROEDTERT HEALTH

INPATIENT CODER

Milwaukee, WI · On-site +1

$25.82 - $44.16/hr

Succeed. #BeHere This job is REMOTE. FTE: 1.000000 Standard Hours: 40.00 Shift: Shift 1 Shift ... complex academic medical center environment, where cases often include high-acuity ...

DRUM Associates

Be Seen First

Customer Service Representative

Milwaukee, WI · Remote

$24/hr

Serve as a primary point of contact for patients, providers, referral sources, and healthcare ... Remote - but must be location in Wisconsin or Minnesota * Collaborative and team-oriented ...

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$4

$16

$18

How much do remote contact center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote contact center in Racine, WI is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are popular job titles related to Remote Contact Center jobs in Racine, WI? For Remote Contact Center jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Racine, WI look for? The top searched job categories for Remote Contact Center jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Contact Center jobs? Cities near Racine, WI with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $33,287 per year, or $16 per hour.

INPATIENT CODER

FROEDTERT HEALTH

Milwaukee, WI • On-site, Remote

$25.82 - $44.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

We've increased the wage range for this role as part of our ongoing commitment to competitive compensation and meaningful recognition of our employees' skills and impact.
Position eligible for $2,000 sign on bonus
Discover. Achieve. Succeed. #BeHere
This job is REMOTE.
FTE: 1.000000
Standard Hours: 40.00
Shift: Shift 1
Shift Details: Flexible business hours Holidays: Not required Weekends: As needed
Job Summary:
The Inpatient Coder is responsible for reviewing and accurately coding inpatient medical records within a complex academic medical center environment, where cases often include high-acuity, multidisciplinary, trauma, surgical, and research-driven encounters. This role requires advanced proficiency in ICD-10-CM, ICD-10-PCS, and MS-DRG/APR-DRG assignment, along with a thorough understanding of official coding guidelines, documentation standards, and regulatory requirements to ensure accurate reimbursement and data integrity.
The Inpatient Coder works independently to interpret detailed clinical documentation, resolve coding nuances, and apply judgment to complex scenarios. Coders in this role may also assist with mentoring and supporting trainee coders as needed.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of recent academic facility hospital inpatient coding experience, or an equivalent combination of academic experience and hospital inpatient coding experience is required. A minimum of 5 years of recent HIM experience in hospital inpatient coding is preferred.
EDUCATION DESCRIPTION:
Coding Certificate Program Completion or Associate Degree in HIM or equivalent combination of education and experience is required.
SPECIAL SKILLS DESCRIPTION:
High attention to detail with low-error, high-accuracy performance expected for AMC case mixes. Ability to work independently on high-volume workloads with predictable turnaround quality. Effective written and verbal communication skills. Strong critical-thinking and decision-making skills in ambiguous documentation scenarios. Proficiency in Epic EMR and 3M 360, preferred. Understanding of complex inpatient clinical scenarios such as multi-system organ failure, transplant services, trauma and specialty surgical services is preferred. Strong ability to interpret specialized documentation, preferred. Experience applying principle diagnosis selection guidelines in complex, multi-comorbidity admissions, preferred.
LICENSURE DESCRIPTION:
Certified RHIA/RHIT, CCS, CCS-P, CIC, COC or CPC. RHIA, RHIT, or CCS strongly preferred.
Compensation, Benefits & Perks at Froedtert Health
Pay is expected to be between: (expressed as hourly) $25.82 - $44.16. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
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About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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