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Remote Contact Center Jobs in Racine, WI (NOW HIRING)

FROEDTERT HEALTH

Pharmacist

Menomonee Falls, WI · On-site +1

$58.50 - $70.25/hr

... and remote. Rotating Holidays and weekends Job Summary: Using independent decision making and ... Commission/Center for Medicare/Medicaid standards for pharmaceutical services. EXPERIENCE ...

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How much do remote contact center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote contact center in Racine, WI is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are popular job titles related to Remote Contact Center jobs in Racine, WI? For Remote Contact Center jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Racine, WI look for? The top searched job categories for Remote Contact Center jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Contact Center jobs? Cities near Racine, WI with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $33,287 per year, or $16 per hour.

Member Services Contact Center Associate

HSA Bank

Milwaukee, WI • Remote

$20 - $21/hr

Full-time

Posted 22 days ago

Job description

At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.


Are you ready to join us?

The Client Service Associate I is the frontline to customers, providing excellent service related to a variety of account inquiries. The Client Service Associate is expected to meet or exceed individual service goals for all Contact Center related metrics.

What you will do

  • Retain existing accountholders via reactive servicing through phone queue or email correspondence by providing exceptional problem solving, ownership, and follow through.

  • Ability to work within multiple systems -- Sparak, 1Cloud, Sharepoint, Star, etc. -- while addressing, researching and determining a solution to resolve the customer's concerns and questions.

  • Proficient in support of the Health Savings Accounts product.

  • Able to knowledgably explain to clients the benefits and impact of IRS Tax regulations in relationship to their HSA accounts.

  • Utilize internal resources to respond to customer inquiries accurately and in a timely manner.

  • Process customer requests and respond to product and service inquiries in a responsible, timely and accurate manner.

  • Communicate and reinforce changes in operational policies and procedures.

  • Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment.

  • Prioritize and perform multiple tasks at the same time.

  • Take ownership of escalated issues and report systems or policy issues to appropriate parties.

  • Act as an advocate for the customer by submitting feedback through appropriate channels

  • Consistently meet/exceed all customer service standards.

  • Model behavior consistent with the Contact Center's customer service standards, policies and procedures.

  • Other duties as assigned by Supervisor/Manager.


Skills and Abilities

  • Active listening skills.

  • Strong customer service.

  • Passion for helping people.

  • Problem solving skills.

  • Effective communicate skills over the telephone.

  • Strong working knowledge of computer (email, internet, intranet, etc.).

  • Typing skills.

  • Ability to learn all system applications that support Contact Center requests, inquires and transactions.

  • Ability to effectively multi-task.

  • Positive attitude.

  • Flexibility.

  • Excellent organizational skills with attention to detail.

  • Ability to work with a diverse work force and customer base.

  • Strong commitment to achieving personal growth and success.

  • Ability to understand HSA Bank's mission, goals, and strategies and support it during customer interactions.

  • Ability to work any shift 24 hours/day, 7 days a week; 8.5 and 10.5 hour shifts; schedule will be defined at the time of hire; howver this could change based off business needs.

  • Completion of 2-3 week classroom training.

  • Close environment at workstation and wearing headset for long periods of time.

  • Heavy keyboard/mouse usage required with repetitive movements.

  • High Speed Internet required.


Education Qualifications

  • H.S. Diploma or General Education Degree (GED) required


Experience Qualifications

  • 0-2 years Direct customer service experience (in-person customer facing work experience or call center experience) required

The estimated salary range for this position is $20.00USD to $21.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-BY1

#LI-REMOTE

Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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