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Remote Contact Center Jobs in Appleton, WI (NOW HIRING)

EDCi

Continuous Improvement Lead

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Demonstrating and answering questions to clients, related to our top contact center platforms.

EDCi

Continuous Improvement Lead

Appleton, WI · Remote

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Demonstrating and answering questions to clients, related to our top contact center platforms.

LeafHome

Remote Customer Care

Kaukauna, WI · On-site +1

$16/hr

Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region. * Be flexible in performing any task deemed necessary to support department ...

Jewelers Mutual Group

Client Service Representative

Neenah, WI · On-site +1

$16.50 - $22.50/hr

Why Jewelers Mutual Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're ...

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See Appleton, WI salary details

$5

$16

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How much do remote contact center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote contact center in Appleton, WI is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.75 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Appleton, WI?

The most popular types of Contact Center jobs in Appleton, WI are:

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For Remote Contact Center jobs in Appleton, WI, the most frequently searched job titles are:

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What cities near Appleton, WI are hiring for Remote Contact Center jobs?

Cities near Appleton, WI with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Appleton, WI as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $34,638 per year, or $16.7 per hour.

Continuous Improvement Lead

Appleton, WI • On-site, Remote

EDCi
IT Services • 51 - 200 employees
Learn more about EDCiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

⬅ Back to Career OpportunitiesContinuous Improvement Lead Consultant Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Continuous Improvement Lead Consultant will serve as a key component on EDCi's Experience Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers to help architect world class solutions and enable our customers to achieve optimal business outcomes.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental and vision insurance
  • 401K match
  • And much more!

RESPONSIBILITIES:
  • Responsible for providing white glove support for strategic EDCi clients.
  • Perform project coordinator duties associated with utilizing engineering/AI resources.
  • Lead client continuous improvement Genesys Cloud platform support, tuning, and regular feature configuration/deployments.
  • Provide in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
  • Demonstrating and answering questions to clients, related to our top contact center platforms.
  • Strong desire to stay on top of all things happening in contact centers.
  • The ability to quickly understand and solution customer pain points.
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 1+ year experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Cloud CX certification is a plus
  • Knowledge of telephony architecture and Genesys Cloud CX dependencies
  • Experience in delivering business operations and/or customer experience initiatives
  • Understand best practices for a service organization
  • Development experience and/or mindset
  • Excellent client service attitude and team focus

SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
  • Healthcare industry background
  • Natural language bot flow development experience
  • Leadership experience
  • Business analysis experience or having been part of transformation projects
  • Understand how budgets work along with how to creatively achieve strategic initiatives

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