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Remote Complaint Handling Medical Device Jobs in Raleigh, NC

First Citizens Bank

Manager Compliance II EA IS

Raleigh, NC · On-site +1

$155K - $175K/yr

Overview This is a remote role that may be hired in several markets across the United States. The ... The ideal candidate brings deep expertise in broker-dealer complaint handling and investigations ...

First Citizens Bank

Manager Compliance II EA IS

Raleigh, NC · On-site +1

$155K - $175K/yr

Overview This is a remote role that may be hired in several markets across the United States. The ... The ideal candidate brings deep expertise in broker-dealer complaint handling and investigations ...

IQVIA

Associate Director, Medical Reviewer

Durham, NC · Remote

$115K - $322K/yr

Advanced knowledge of pharmaceutical and medical device guidelines and regulations. * Experience on an approval system like Veeva Promomats and/ or Aprimo desorable #LI-Remote #LI-NITINMAHAJAN IQVIA ...

IQVIA

Associate Director, Medical Reviewer

Durham, NC · Remote

$115K - $322K/yr

Advanced knowledge of pharmaceutical and medical device guidelines and regulations. * Experience on an approval system like Veeva Promomats and/ or Aprimo desorable #LI-Remote #LI-NITINMAHAJAN IQVIA ...

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Remote Complaint Handling Medical Device information

What is a remote complaint handling medical device specialist?

Remote complaint handling roles in the medical device industry involve managing product issues, customer feedback, and adverse event reports from a remote location rather than onsite. Professionals in these positions are responsible for receiving, documenting, and investigating complaints about medical devices to ensure patient safety and regulatory compliance. They also communicate with customers, coordinate with quality and regulatory teams, and help initiate corrective actions when needed. This role is crucial for maintaining product quality and meeting regulatory requirements, even when working from home or a remote office.

What are the key skills and qualifications needed to thrive as a remote complaint handling medical device specialist?

To excel as a Remote Complaint Handling Medical Device Specialist, you need a strong understanding of medical device regulations, complaint management processes, and typically a background in life sciences or biomedical engineering. Familiarity with complaint tracking software, quality management systems (QMS), and regulatory databases such as FDA's MAUDE is essential. Excellent written communication, problem-solving skills, and attention to detail help you effectively document and resolve complaints while collaborating with cross-functional teams. These competencies ensure compliance, patient safety, and timely resolution of product issues, which are critical for regulatory adherence and customer trust.

What are some common challenges faced by remote complaint handling medical device specialists, and how can they be overcome?

Remote complaint handling specialists in the medical device industry often face challenges such as coordinating across time zones, ensuring clear communication with both customers and internal teams, and maintaining compliance with strict regulatory requirements. To overcome these hurdles, it's important to develop strong organizational skills, leverage collaboration tools, and stay updated on industry regulations. Building effective communication channels and participating in regular team meetings can also help ensure that information is accurately captured and acted upon in a timely manner.

What is the difference between Remote Complaint Handling Medical Device vs Remote Medical Device Quality Assurance Specialist?

AspectRemote Complaint Handling Medical DeviceRemote Medical Device Quality Assurance Specialist
CertificationsISO 13485, FDA regulations, complaint handling trainingISO 13485, FDA regulations, audit and quality management certifications
Work EnvironmentCustomer service, complaint investigation, documentationQuality audits, process improvement, compliance documentation
Employer & Industry UsageMedical device manufacturers, post-market surveillanceMedical device companies, quality management teams

While both roles involve working within the medical device industry and require knowledge of ISO 13485 and FDA regulations, the Remote Complaint Handling Medical Device focuses on investigating and resolving customer complaints, whereas the Remote Medical Device Quality Assurance Specialist emphasizes maintaining quality standards and conducting audits. Understanding these differences helps professionals choose the right career path or job search focus.

What are the most commonly searched types of Complaint Handling Medical Device jobs in Raleigh, NC?

The most popular types of Complaint Handling Medical Device jobs in Raleigh, NC are:

What are popular job titles related to Remote Complaint Handling Medical Device jobs in Raleigh, NC?

For Remote Complaint Handling Medical Device jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Complaint Handling Medical Device jobs in Raleigh, NC look for?

The top searched job categories for Remote Complaint Handling Medical Device jobs in Raleigh, NC are:

Remote Complaint Handling Medical Device jobs near you
Infographic showing various Remote Complaint Handling Medical Device job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Manager Compliance II EA IS

Raleigh, NC • On-site, Remote

First Citizens Bank
See more jobs at First Citizens Bankexternal

$155K - $175K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 176 rated banks

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

The Compliance Manager is a senior leader within Compliance, responsible for oversight of the firm’s Broker-Dealer and Registered Investment Adviser (RIA) complaint management programs, representative investigations, disciplinary processes and Licensing & Registrations function.  This role combines strategic leadership with hands-on execution, managing complex matters while driving consistency, scalability, and regulatory compliance across multiple functions.

The ideal candidate brings deep expertise in broker-dealer complaint handling and investigations, strong regulatory knowledge, and sound judgment in assessing conduct and supervisory risk. A strong understanding of FINRA Rule 4530, complaint classification standards, and disclosure requirements are essential.


Responsibilities & Qualifications

Complaint Program Leadership & Enhancement

  • Lead and enhance the firm’s Complaint Management Program, across BD, RIA, and Insurance businesses
  • Oversee the complaint investigations, escalation, and resolution, directly handling high-risk matters
  • Ensure accurate application of FINRA problem/ product codes, and disclosure requirements
  • Manage Rule 4530 reporting, including quarterly 4530(d) filings and event-driven reporting
  • Develop reporting, controls and quality assurance processes to identify trends, identify emerging risks, and drive remediation
  • Implement improvements to increase program effectiveness, consistency, and scalability 

Representative Investigations

  • Lead investigations into registered representatives and associated people’s conduct, sales practice and supervisory matters
  • Partner with Legal, Human Resources, and business leadership on escalation, resolution, and disciplinary outcomes
  • Support regulatory inquiries, responses, and disclosure obligations 

Licensing & Registration Oversight

  • Oversee Licensing & Registration to ensure accurate and timely regulatory filings and registration processes are executed accurately and in accordance with applicable requirements

Qualifications

  • Bachelor's Degree and 8 years of experience in Compliance, Legal, Audit, Regulatory Compliance Management, Banking or other related experience OR High School Diploma or GED and 12 years of experience in Compliance, Legal, Audit, Regulatory Compliance Management, Banking or other related experience
  • 7+ years of broker-dealer and/or RIA compliance experience.
  • Strong experience in complaints, investigations, and regulatory reporting
  • Deep knowledge of FINRA rules, including Rule 4530, U4/U5, and complaint classification standards
  • Proven leadership and ability to manage complex regulatory matters
  • FINRA Series 7, 24, and 63/65 or 66 licenses (or ability to obtain shortly after hire).

Preferred Qualifications

  • Experienced in a large, dual-registrant financial institution
  • Strong investigative, risk assessment, and escalation skills
  • Executive communication and stakeholder management expertise
  • Insurance Licensing/Life & Health experience

Additional Information

This job posting is expected to remain active for 14 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $155,000 and $175,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

This job posting is expected to remain active for 14 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $155,000 and $175,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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