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Call Center Quality Assurance Jobs in Raleigh, NC

Mastech Digital

Quality Assurance Inspector

Clayton, NC · On-site

... Center (PLC). Quality Assurance Inspectors identify and document deviations of both materials and the manufacturing process and ensure these deviations are corrected to ensure a better finished ...

Mastech Digital

Quality Assurance Inspector

Clayton, NC · On-site

... Center (PLC). Quality Assurance Inspectors identify and document deviations of both materials and the manufacturing process and ensure these deviations are corrected to ensure a better finished ...

Palco

QUALITY ASSURANCE TESTER II

Durham, NC · On-site

QUALITY ASSURANCE TESTER II We're Palco. We provide the management, support, and systems behind ... the center of everything we do. Through innovative technology and decades of expertise, we help ...

Fujifilm

Specialist, Quality Assurance

Durham, NC · On-site

Position Overview The QA Operations Specialist is responsible for providing quality oversight of ... From our Bioprocess Innovation Center to our cGMP-compliant manufacturing site, we thrive on ...

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All JobsCall Center Quality Assurance JobsCall Center Quality Assurance Jobs in Raleigh, NC

Call Center Quality Assurance information

See Raleigh, NC salary details

$11

$22

$38

How much do call center quality assurance jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call center quality assurance in Raleigh, NC is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $23.37 per hour, depending on experience, location, and employer.

What is a call center quality assurance?

A Call Center Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure compliance with company policies, industry standards, and customer satisfaction goals. QA specialists analyze calls, chats, or emails to assess agent performance, provide constructive feedback, and identify areas for improvement. They help maintain service quality, enhance customer experience, and ensure adherence to compliance guidelines. Additionally, they may develop training materials and recommend process improvements based on performance trends.

What are the typical daily responsibilities of a call center quality assurance professional?

As a Call Center Quality Assurance professional, your daily tasks will usually include monitoring live or recorded calls, evaluating agent interactions against established standards, and documenting your findings. You’ll often collaborate closely with team leaders and trainers to share performance insights and recommend specific coaching or training opportunities for agents. In addition, you may help develop evaluation forms, participate in calibration sessions to ensure scoring consistency, and track quality metrics for reporting purposes. This role is important for maintaining excellent customer service and supporting agents’ ongoing development.

What are the key skills and qualifications needed to thrive in the call center quality assurance position?

To thrive as a Call Center Quality Assurance professional, you need strong analytical abilities, attention to detail, and experience in reviewing and evaluating interactions, typically supported by a background in customer service or quality assurance. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, with additional certifications like Six Sigma or COPC considered a plus. Excellent communication, objectivity, and the ability to provide constructive feedback are key soft skills that distinguish successful candidates. These competencies are vital to ensuring high service standards, identifying areas for agent improvement, and enhancing overall customer satisfaction.

What are the most commonly searched types of Call Center Quality Assurance jobs in Raleigh, NC?

The most popular types of Call Center Quality Assurance jobs in Raleigh, NC are:

What are popular job titles related to Call Center Quality Assurance jobs in Raleigh, NC?

For Call Center Quality Assurance jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Quality Assurance jobs in Raleigh, NC look for?

The top searched job categories for Call Center Quality Assurance jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Quality Assurance jobs?

Cities near Raleigh, NC with the most Call Center Quality Assurance job openings:

Call Center Quality Assurance jobs near you
Infographic showing various Call Center Quality Assurance job openings in Raleigh, NC as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $47,486 per year, or $22.8 per hour.

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14 - $17.50/hr

Part-time

Re-posted 18 days ago

Job description

Call Center Representative – Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time

Use Your Communication Skills to Support Public Health Research.

Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.

This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.

If you’re comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.

What You’ll DoParticipant Outreach & Scheduling

  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates

  • Respond to inbound participant inquiries regarding study procedures

  • Clearly explain study-related information in a professional and compassionate manner

  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)

Clinical Research Support

  • Follow approved scripts and study protocols

  • Ask pre-approved screening questions to determine participant eligibility

  • Document interactions accurately in research systems

  • Escalate protocol deviations or concerns to the research team

Data Entry & Documentation

  • Enter participant data into EDC systems and research databases

  • Track follow-ups and ensure completion of required participant touchpoints

  • Maintain strict confidentiality standards

Compliance & Quality

  • Adhere to HIPAA and institutional privacy guidelines

  • Participate in call monitoring and quality assurance reviews

  • Maintain professionalism in all participant communications

What We’re Looking For

  • Minimum 2 years of experience in:

    • Call center operations OR

    • Clinical research support

  • Strong data entry accuracy and attention to detail

  • Clear verbal communication skills

  • Comfortable working with structured scripts and compliance requirements

  • Basic proficiency in Microsoft Office tools

  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.

All candidates must pass background screening and meet confidentiality requirements.

Why Join Grace Federal Solutions?

  • Support meaningful public health research

  • Gain exposure to clinical research operations

  • Work in a structured, compliance-driven environment

  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.

Ready to Make an Impact?

Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

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