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Remote Call Center Quality Assurance Jobs in Raleigh, NC

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

HirexHire

QA Engineer

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Quality Assurance ...

HirexHire

QA Engineer

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Quality Assurance ...

HirexHire

QA Engineer

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Quality Assurance ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk is ... Meet deadlines while delivering high-quality customer service Qualifications: * Professional phone ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · On-site +1

$17/hr

Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk is ... Meet deadlines while delivering high-quality customer service Qualifications: * Professional phone ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

$84K - $85K/yr

Wake Forest, NC (Remote/Hybrid - Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk ... Meet deadlines while delivering high-quality customer service Qualifications: * Professional phone ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

This resource sits within IQVIA's Patient Support Services Center of Excellence and is remote with ... quality, operations, and forecast data to determine department progress toward stated goals and ...

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Remote Call Center Quality Assurance information

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$11

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$38

How much do remote call center quality assurance jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote call center quality assurance in Raleigh, NC is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $23.37 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are the most commonly searched types of Call Center Quality Assurance jobs in Raleigh, NC? The most popular types of Call Center Quality Assurance jobs in Raleigh, NC are:
What are popular job titles related to Remote Call Center Quality Assurance jobs in Raleigh, NC? For Remote Call Center Quality Assurance jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Quality Assurance jobs in Raleigh, NC look for? The top searched job categories for Remote Call Center Quality Assurance jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Call Center Quality Assurance jobs? Cities near Raleigh, NC with the most Remote Call Center Quality Assurance job openings:
Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,489 per year, or $22.8 per hour.

Remote Call Center Agent

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 20 hours ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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