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Part Time Call Center Quality Assurance Jobs in Raleigh, NC

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center ... Requisition ID2026-1648607Employment Type: PART_TIME

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.) * Must be well versed in current GSOC technologies * Ability to attend ...

2M Quality

New Home Quality Reviewer

Clayton, NC

$75 - $90/hr

This is a part time, 1099 position. Job duties include : Looking at newly built homes from a ... Familiar with punch list writing or general QC/QA principles. * Home Renovation or Remodeling

2M Quality

New Home Quality Reviewer

Clayton, NC · On-site

$75 - $90/hr

This is a part time, 1099 position.Job duties include:Looking at newly built homes from a customer ... General Contractor/Superintendent/Project ManagerFamiliar with punch list writing or general QC/QA ...

2M Quality

New Home Quality Reviewer

Clayton, NC · On-site

$65 - $90/hr

This is a part time, 1099 position. Job duties include : Looking at newly built homes from a ... Familiar with punch list writing or general QC/QA principles. * Home Renovation or Remodeling

TimeDoc Health

Part-Time Care Coordinator (CMA)

Cary, NC · On-site

$19 - $25.50/hr

Remote Care Coordinator (Medical Assistant) Part-Time | 8-29 Hours Weekly | Spanish Preferred At ... Care coordination, case management, call center, triage, or geriatric experience is a plus Schedule ...

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All JobsCall Center Quality Assurance JobsPart Time Call Center Quality Assurance JobsPart Time Call Center Quality Assurance Jobs in Raleigh, NC

Part Time Call Center Quality Assurance information

See Raleigh, NC salary details

$11

$22

$38

How much do part time call center quality assurance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for part time call center quality assurance in Raleigh, NC is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Part Time Call Center Quality Assurance vs Part Time Call Center Customer Service Representative?

AspectPart Time Call Center Quality AssurancePart Time Call Center Customer Service Representative
Primary RoleMonitoring and evaluating call quality to ensure compliance and improve serviceAssisting customers with inquiries, resolving issues, and providing information
Required SkillsAttention to detail, communication skills, knowledge of call scriptsCustomer service skills, problem-solving, communication
Work EnvironmentCall monitoring, data analysis, feedback sessionsDirect customer interaction via calls or chats
Common CertificationsQuality assurance, call center certificationsCustomer service certifications often preferred

While both roles are within the call center industry, Part Time Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Part Time Call Center Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges faced in a part time call center quality assurance role, and how can they be managed?

One common challenge in a part-time call center quality assurance role is staying consistently updated with changing policies and procedures, as part-time schedules can limit exposure to ongoing training. To manage this, it's important to proactively communicate with supervisors, attend available training sessions, and regularly review call documentation. Additionally, balancing workload and maintaining objectivity during call evaluations can be demanding, but collaborating closely with the QA team and leveraging standardized evaluation forms can help ensure fairness and consistency.

What is a part time call center quality assurance?

Part Time Call Center Quality Assurance jobs involve monitoring and evaluating the performance of call center agents to ensure they meet company standards and provide excellent customer service. These roles typically include listening to recorded or live calls, scoring agent interactions, and providing feedback or coaching to help agents improve. Working part-time means the hours are flexible, making it suitable for those seeking work-life balance or supplemental income. Quality assurance specialists play a key role in maintaining customer satisfaction and compliance within the call center environment.

What are the key skills and qualifications needed to thrive as a part time call center quality assurance specialist?

To thrive as a Part Time Call Center Quality Assurance Specialist, you need strong analytical skills, attention to detail, and experience in call monitoring and evaluation, often supported by a high school diploma or equivalent. Familiarity with quality monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Standout candidates excel in communication, problem-solving, and providing constructive feedback to agents. These skills and qualities are essential for maintaining high service standards, improving agent performance, and ensuring customer satisfaction.

What are the most commonly searched types of Call Center Quality Assurance jobs in Raleigh, NC?

The most popular types of Call Center Quality Assurance jobs in Raleigh, NC are:

What are popular job titles related to Part Time Call Center Quality Assurance jobs in Raleigh, NC?

For Part Time Call Center Quality Assurance jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Quality Assurance jobs in Raleigh, NC look for?

The top searched job categories for Part Time Call Center Quality Assurance jobs in Raleigh, NC are:

Part Time Call Center Quality Assurance jobs near you

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14 - $17.50/hr

Part-time

Re-posted 9 days ago

Job description

Call Center Representative – Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time

Use Your Communication Skills to Support Public Health Research.

Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.

This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.

If you’re comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.

What You’ll DoParticipant Outreach & Scheduling

  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates

  • Respond to inbound participant inquiries regarding study procedures

  • Clearly explain study-related information in a professional and compassionate manner

  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)

Clinical Research Support

  • Follow approved scripts and study protocols

  • Ask pre-approved screening questions to determine participant eligibility

  • Document interactions accurately in research systems

  • Escalate protocol deviations or concerns to the research team

Data Entry & Documentation

  • Enter participant data into EDC systems and research databases

  • Track follow-ups and ensure completion of required participant touchpoints

  • Maintain strict confidentiality standards

Compliance & Quality

  • Adhere to HIPAA and institutional privacy guidelines

  • Participate in call monitoring and quality assurance reviews

  • Maintain professionalism in all participant communications

What We’re Looking For

  • Minimum 2 years of experience in:

    • Call center operations OR

    • Clinical research support

  • Strong data entry accuracy and attention to detail

  • Clear verbal communication skills

  • Comfortable working with structured scripts and compliance requirements

  • Basic proficiency in Microsoft Office tools

  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.

All candidates must pass background screening and meet confidentiality requirements.

Why Join Grace Federal Solutions?

  • Support meaningful public health research

  • Gain exposure to clinical research operations

  • Work in a structured, compliance-driven environment

  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.

Ready to Make an Impact?

Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

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