ZipRecruiter

Log In

2

Part Time Call Center Quality Assurance Jobs in Raleigh, NC

Calyx Living

Nurse Consultant (RN)

Durham, NC · On-site

The part time Nurse Consultant (Registered Nurse) supports our community clinical staff through training and quality assurance reviews. This position is a contract position. This position requires a ...

Calyx Living

Nurse Consultant (RN)

Durham, NC · On-site

The part time Nurse Consultant (Registered Nurse) supports our community clinical staff through training and quality assurance reviews. This position is a contract position. This position requires a ...

Calyx Living

Nurse Consultant (RN)

Durham, NC · On-site

The part time Nurse Consultant (Registered Nurse) supports our community clinical staff through training and quality assurance reviews. This position is a contract position.This position requires a ...

Compass Group

NUTRITION OPERATOR

Raleigh, NC · On-site

$20/hr

Previous hospitality and call center experience required. * Pay Range: $18.00 per hour to $20.00 ... BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following ...

previous pagenext page

Showing results 21-40

All JobsCall Center Quality Assurance JobsPart Time Call Center Quality Assurance JobsPart Time Call Center Quality Assurance Jobs in Raleigh, NC

Part Time Call Center Quality Assurance information

See Raleigh, NC salary details

$11

$22

$38

How much do part time call center quality assurance jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for part time call center quality assurance in Raleigh, NC is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $23.37 per hour, depending on experience, location, and employer.

What is a part time call center quality assurance?

Part Time Call Center Quality Assurance jobs involve monitoring and evaluating the performance of call center agents to ensure they meet company standards and provide excellent customer service. These roles typically include listening to recorded or live calls, scoring agent interactions, and providing feedback or coaching to help agents improve. Working part-time means the hours are flexible, making it suitable for those seeking work-life balance or supplemental income. Quality assurance specialists play a key role in maintaining customer satisfaction and compliance within the call center environment.

What are the key skills and qualifications needed to thrive as a part time call center quality assurance specialist?

To thrive as a Part Time Call Center Quality Assurance Specialist, you need strong analytical skills, attention to detail, and experience in call monitoring and evaluation, often supported by a high school diploma or equivalent. Familiarity with quality monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Standout candidates excel in communication, problem-solving, and providing constructive feedback to agents. These skills and qualities are essential for maintaining high service standards, improving agent performance, and ensuring customer satisfaction.

What are some common challenges faced in a part time call center quality assurance role, and how can they be managed?

One common challenge in a part-time call center quality assurance role is staying consistently updated with changing policies and procedures, as part-time schedules can limit exposure to ongoing training. To manage this, it's important to proactively communicate with supervisors, attend available training sessions, and regularly review call documentation. Additionally, balancing workload and maintaining objectivity during call evaluations can be demanding, but collaborating closely with the QA team and leveraging standardized evaluation forms can help ensure fairness and consistency.

What is the difference between Part Time Call Center Quality Assurance vs Part Time Call Center Customer Service Representative?

AspectPart Time Call Center Quality AssurancePart Time Call Center Customer Service Representative
Primary RoleMonitoring and evaluating call quality to ensure compliance and improve serviceAssisting customers with inquiries, resolving issues, and providing information
Required SkillsAttention to detail, communication skills, knowledge of call scriptsCustomer service skills, problem-solving, communication
Work EnvironmentCall monitoring, data analysis, feedback sessionsDirect customer interaction via calls or chats
Common CertificationsQuality assurance, call center certificationsCustomer service certifications often preferred

While both roles are within the call center industry, Part Time Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Part Time Call Center Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Call Center Quality Assurance jobs in Raleigh, NC?

The most popular types of Call Center Quality Assurance jobs in Raleigh, NC are:

What are popular job titles related to Part Time Call Center Quality Assurance jobs in Raleigh, NC?

For Part Time Call Center Quality Assurance jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Quality Assurance jobs in Raleigh, NC look for?

The top searched job categories for Part Time Call Center Quality Assurance jobs in Raleigh, NC are:

Part Time Call Center Quality Assurance jobs near you

NUTRITION OPERATOR (FULL TIME AND PART TIME)

Compass Group

Raleigh, NC • On-site

$20/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,093 frontline employees who took The Breakroom Quiz

347th of 495 rated business services

Job description

  • We are hiring immediately for full time and part time NUTRITION OPERATOR positions.
  • Location: WakeMed North - 10000 Falls of Neuse Road, Raleigh, NC 27614. Note: online applications accepted only.
  • Schedule: Full time and part time schedules; 12 hour shifts. Monday through Sunday, hours may vary. More details upon interview.
  • Requirement: Previous hospitality and call center experience required.
  • Pay Range: $18.00 per hour to $20.00 per hour.

 

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

 

Job Summary


Summary:   Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions.  
Essential Duties and Responsibilities:

  • Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
  • Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
  • Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
  • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
  • Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
  • Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
  • Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
  • Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
  • Performs other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

  • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis. 
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. 

Morrison Healthcare maintains a drug-free workplace. 

What Compass Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply